Ok . Where to start! Got dropped into this hotel by a congress organizer- was supposed to stay in Berlin Berlin (14kms away). This hotel is literally on the side of a road & I was greeted by some drunks fighting outside. Receptionist was rude & there is no restaurant in the hotel. The bathroom & especially the toilet is alarmingly unclean. I have seen some of the positive reviews & really don’t understand them as this is truly the worst place I have ever stayed.
Dear Mairead,
Thank you for your feedback and for drawing our attention to our service.
You were booked via the congress organizer in our hotel so we were not responsible for the long distance to your actual goal.
We offer only breakfast which is already given at our homepage, we have unfortunately no restaurant. We regret that we did not meet your expectations and we would like to apologize for the behavior of some persons outside of the hotel. Unfortunately you have not informed our reception about your criticism of the bathroom. We would have liked to have the opportunity to clean them on the spot. We regret the rude behavior of our staff at reception. We aim to do better. However, we ask for your understanding of the general business policy - it means that every guest have to fill out the registration form in all hotels in Germany.
I have forwarded your comments to the responsible head of department. We will sensitize our employees once again.
We hope you give us another opportunity to convince you of our ever improving commitment to excellent service.
Best regards,
The hotel was really easy to get to from Schoenfeld Airport as the 171 bus stops opposite. (Although, we found that to get to the city centre is was quicker walking to the nearest U-bahn - turn left up the street next to the hotel and walk for around 15 minutes.) The rooms were clean and well equipped and they found a fan for us as it was so hot when we stayed. There is a lovely Mexican restaurant next door which is highly recommended!
Dear guest,
We appreciate your evaluation and thank you for giving us 4 stars.
For your information, we will also renovate in near future and include air condition.
Our team and I are looking forward to welcome you back at our Leonardo Hotel Berlin City Süd.
Best regards,
We caught the 171 bus at Schoenefeld Airport and got off at Zadekstrasse very near the hotel.
If you book this hotel, you should be aware that you are a long way from the centre of Berlin. Frankly we got a very good deal and decided it was worth paying for a daily unlimited travel pass whilst we were here. At 7 euros each it was a good idea.
We arrived too early for check-in, but received a nice welcome. There is chilled water and complimentary fruit in reception. There's also a nice terrace at the back where you can sit in the sun.
Our room was huge. It was just like the one on the hotel adverts (and that almost NEVER happens!) We had a bath and a balcony. There was a fridge just outside our room. It was all very comfortable. The weather was absolutely roasting, so we spent more time in our room than usual.
The hotel is situated on a busy main road. There are a few bars and restaurants within a moderate walking distance. There's also a Penny supermarket reasonably near and an Aldi just about to open even closer.
The hotel itself was great. No complaints at all.
Dear guest,
Thank you very much for visiting and providing us with your impressions of the Leonardo Hotel Berlin City Süd.
Guest comments are extremely useful for improving our performance. We do our best to accommodate our guests and make sure they will experience a memorable and comfortable stay. We are really glad to know that you enjoyed our service and the comfortable room. I have forwarded your lovely feedback to the hotel team. With great pleasure we would like to welcome you again as a guest in Berlin and wish you all the best.
Kind regards,
Katrin Kraske
Guest Relations Manager
Parking was secure, room was clean and spacious and wifi worked well. Was next to a fairly busy road but it didn't disturb our sleep. Quite a hot room. We didn't have breakfast but noted that the restaurant area was basic and didn't seem to be well staffed.
Dear guest, Thank you very much for your positive review. Our team and I are happy that you had a wonderful time in Berlin and that you enjoyed your stay at the Leonardo Hotel Berlin City Süd. We are glad to welcome you again to our hotel maybe with breakfast next time. Best regards,
We traveled to Berlin for the first time with my family for a couple of days. We arrived very late at night due to a flight delay however the reception works 24 hours. The staff welcomed us in the best possible way. They were very kind, polite and very helpful. Our room was very comfortable and most importantly very clean. The breakfast was absolutely fantastic! The chef definitely deserves a bonus! The location was also good, there is s metro and buses to take you to the center or anywhere in the city. We enjoyed Berlin because of a comfortable stay. Highly recommended!!
Dear Jackie F,
Thanks for your great review. We are very pleased that you enjoyed your stay at our Leonardo Hotel Berlin City Süd and our team made an important contribution to this. To provide you an excellent service is always our mission and it is a great pleasure to see that you appreciate our efforts.
We are looking forward to welcoming you again as a guest.
Best regards
