We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (494)
Filter reviews
495 results
Traveler rating
67
166
169
60
33
Traveler type
Time of year
LanguageAll languages
More languages
67
166
169
60
33
Show reviews that mention
All reviewstram stopstasi museumihg memberbudget hotelfront officehuge hotelbooked this hotelnight's sleepthe hotel is cleanhotel lobbytwin roommin walkstopstransport
Filter
Updating list...
191 - 196 of 495 reviews
Reviewed March 31, 2010

Well firstly, a tip, the best way to get to the hotel is to get the Number M5 or M6 tram from Hackescher Markt, which is fairly central. Get the tram northbound, in the direction of Zingster Straße or Eiesaer Straße. Get off the tram at Landsberger Allee, walk towards the Renault car place and you should be able to see the hotel's three towers rising above you.

Now for the review:

The first night, we had the misfortune to be a room nestled in between the rooms of an Italian school trip. Our entire floor as well as those above and below, the noise was ridiculous, shouting, screaming, smashed glasses, slamming doors. We complained at 8PM but we were told there where no spare rooms, but they'd move us again in the morning. We complained a further 3 times that night and finally got given a new room in the business building at 2am as well as 2 free breakfasts, which were pretty good.

The hotel was clean, although our sheets and duvet weren't changed on the third night. The facilities are pretty basic, by no means 4 star, 3 star at best, but we had everything we needed, including a kettle in our newer room, TV with CNN and a bunch of German channels, shower room and the beds were very comfortable. All the extras are pretty extortionate, drinks from the vending machine are around 2 Euros, there is a small bottle of water in your room you'll be charged 3.50 for opening.

The location isn't too bad, it's right in East Berlin, so it's got a kind of Eastern Bloc feeling to it, which I liked. Locally there is a cheap Markt for food (near the post office/renault car place) which will work out much cheaper than eating at the hotel.

All in all, I'd probably stay again and would recommend to friends.

  • Stayed: March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank h3h3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2010

This hotel was fine for one night stay - I was expecting a 4 star property and was little bit surprise on arrival - staff at the reception was nice, but not friendly, just handed over my room key, no information about hotel, service etc. When I have discovered that I left my toiletteries bag at home and asked them for cumb and other stuff, I was told to go down to pick it up... This is not a service you would expect from Holiday Inn standards. Breakfast quite expensive.
Location OK, easily accessible by public transport, but hart to find for the first time - circa 5 minutes walk from tram station. Look for a three tower bulding on your left hand side. Good for one night stay.... but next time I choose other property.

  • Stayed: March 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank radunkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2009

Two out of five feels a little harsh for this hotel but I don't feel it justifies a three. It's far from terrible; comfy beds, decent breakfast and helpful staff. On the other hand it could be a lot better. The fit out in the rooms looks to have been cheap in the beginning and ours had seen better days; grubby carpet, broken wardrobe door, stains and mildew in the bathroom. On our first morning we discovered our shower didn't work, it was fixed but still didn't work properly after that. All those things could be addressed but the biggest issue is the location which is a fair trek away from most things a tourist in Berlin would want to see. It's not disastrous as there are tram stops on the doorstep and the S-Bahn is a twenty minute walk but it's too far out to pop in and out comfortably meaning once you're out you either stay out or lose a sizeable chunk of your day going to and from your hotel. Apparently Friedrichshain has an increasing number of good bars and restaurants but even these are distant from the hotel which is in the middle of a residential area of pretty grim Stalinist tower blocks.

  • Stayed: October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank danw71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2009

This hotel is a great example of how a solid stay can collapse at the end.. the last impression being the lasting one-- and in this case poor. The hotel is well run, clean and so forth. Rooms were recently updated over the past several years and have been kept in good shape-- at least on the high third tower we stayed. Beds are comrfotable. Decor is reasonable. Housekeeping attentive. Common areas are well kept. Restaurant has a reasonably priced lunch special. The location is hard to reach withou specific Tram directions. Take subway to Landesberger Allee station then take one of two trams several more stops to within two long blocks of the hotel. We did not know thise however... despite calling the front dek... so if you're not certain of the Tram on day one-- grab a cab from the hotel directly across from the Landerberger Allee station. (Note: Good Internet Cafe located on North side across from Tram stop next to a very busy Gyro place.-- it's the only one in the area and will save you the very expensive Holiday Inn rate).

The Tram service is very convenient once you lighten the load of bags. You're about 8 stops from Alexander Platz -- maybe 15 minutes in rush hour and you are very happy because you have a spacious clean room while other people are paying lots more money in cramped tiny rooms near there. Of course you are living in the East German area but who cares. You've got foresight becausee you purchased the best deal in town-- the 30 Euro 7 Day unadvertised on the flyer--you have to ask for it-- Subway/Tram/bus pass to all zones around Berlin. You zoom around town using Alexander Platz as your base and connecting to the Tram to go home. All because you read it on Trip Advisor right here.

Ok-- so things are going well. The breakfast buffet is pricey but worth it a couple of days and you're eating with the locals in Alexander Platze the other days.. so who cares.

The key to this hotel however is the rates. When you check in MAKE SURE YOU CONFIRM THE RATES WITH THE FRONT DESK. Otherwise, as happened to us.. THEY CHARGE THE RACK RATE REGARDLESS OF YOUR RESERVATION. IN FACT, THE SALES MANAGER FREELY ADMITS THAT THEY DO NOT HAVE AN INTERFACE WITH THE HOLIDAY INN ONLINE RESERVATION SYSTEM. So the approach this hotel has to put the ONUS ON YOU TO PROVE that you have the rates you say you have.
This lead to quite a startling bill at the end of the stay-- nearly 300 Euros in over charges, denials from the front desk staff, the manager on duty and the sales manager that they had our original rates and a copy of the original reservation and meantime-- were' running to catch a flight. Not a problem. I whipped out my laptop and showed them the daily rates and-- to their credit-- they did revise the rates back. However the Sales Manager-- who I asked to look into why they didn't have the correct rates in the first place never returned any follow up e-mails or inquries as promised. So clearly this is the modus operandi of this hotel. SO MAKE SURE YOU REVIEW -- NOT WITH THE FRONT DESK STAFF BUT THE MANAGER ON DUTY-_ ANY ONLINE CONFIRMATIONS OF RATES BEFORE YOU START YOUR STAY. MAKE SURE YOU GET A TOP MANAGER"S INTIALS ON THE CHECK IN TO CONFIRM THE RATES AND THAT YOU RETAIN COPIES OF ALL YOUR ONLINE RESERVATIONS. Otherwise.. it will be rack rate for you.

It really is unbelievable that the staff cannot soften itself to reach out to the public. The only thing worse then a staff that charges "any old rate" is the a staff that's in denial and disarray about what rates to charge-- then put's the onus on customers to produce in a big rush what rates there were. Plus it seems to be endorsed all the way up the management chain. It's time Holiday Inn Corporate took a look into this situation.

And thus a 3-Plus star rating for the property and value falls to a 1-star on the basis of poor management of finances.

  • Stayed: September 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank gordonoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2009

As a frequent leisure visitor to Berlin I always look for value over location.This in part due to the wonderful public transport service that Berlin provides.

The hotel is in the former East and as such does not have a S Bahn or U Bahn station within walking distance.
There is however, a tram stop within 5 minutes walk with a service direct to Alexander Platz running every 5 minutes during the day.

The hotel is a typical former East German concrete edifice with two wings and not the easiest on the eye.However, the rooms are large and reasonably up to date with flat screen tv and adequate air conditioning.

Staff were pleasant enough and spoke fluent english.
The main deficiency is the lack of any shops,restaurants and bars within the vicinity of the hotel.
Not an issue really if you are fed and watered adequately on arrival.
As with all ICT hotels I have stayed in , the breakfasts are inordinately overpriced however.15 Euros per person did seem vastly over charging taking into consideration the room rate of 50 Euros.
Overall I would probably opt for one of the Express properties nearer the city centre next time.

Small gripes I would say for a city that I still class as one of the most fascinating and enjoyable on the continent.

  • Stayed: March 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Kenny-Lyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews