I recently booked accommodation at this hotel, and the customer service I received from them was unprofessional and just plain rude. I phoned to get clarity about an email that I had sent 3 days prior that still had not been replied to, only to be told that 'all emails had been attended to, there is nothing unread in my inbox'. After further investigation, the lady in reservations realised that my emails slipped through the cracks, and rather than apologising for not getting back to me, she blamed her colleagues for not following up and was still very rude to me. Needless to say, I cancelled by reservation and I would NEVER stay at this hotel because I was treated so poorly.
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- Also Known As:
- Grand City Hotel Berlin