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“Clean, Comfortable and Ideally Located Hotel”

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Wyndham Berlin Excelsior
Ranked #284 of 634 Hotels in Berlin
Doncaster, United Kingdom
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Clean, Comfortable and Ideally Located Hotel”
Reviewed May 12, 2013

I stayed in room 221 of the Berlin Excelsior Hotel for 3 nights in May 2013 on a short city break with a friend.

The hotel is within 500 metres of Zoologischer Garten railway station, which is on the main S-Bahn network in Berlin and can be easily reached from all airports. During our stay, we travelled backwards and forwards between the hotel and central Berlin seamlessly without hindrance using the S-Bahn and double decker bus route 100, which starts from outside Zoologischer Garten station.

The twin room (221) and on-suite bathroom were welcoming, very clean, amply met our expectations and requirements and provided us with three good nights of sleep. Within the room there was ample storage space, but there wasn’t a typical key-code safe, but instead a lockable cupboard; the key to which was available free of charge from the reception.

Within walking distance of the hotel is one the famous shopping avenues in Berlin called the Kurfürstendamm, with it's plentiful supply of shops, restaurants and bars.

Breakfast was served on the ground floor of the hotel and the choice was fantastic! There was an exceptional selection of the usual continental breakfast items such as pastries, meats, salads, bread, juice, cereals and fresh fruit, plus cooked items such as sausages, bacon, scrambled egg and potato wedges. There was also a good selection of drinks including coffee, fruit juices and a variety of flavoured teas. Only one small complaint was that the breakfast area is small, considering the large number of rooms in the hotel, and so it can get fairly busy at certain times.

Overall, a great value hotel which is clean, comfortable and ideally located to explore the city. I would definitely stay at this hotel again when I next visit Berlin and as such, have no problems in highly recommending it.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank m_hodgey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excelsior_Hotel_01, Leiter Front Office at Wyndham Berlin Excelsior, responded to this review, May 25, 2013
Dear m_hodgey,

Thank you for your feedback regarding your stay at our hotel. We are pleased to hear that you enjoyed your overall stay and we look forward to seeing you again!

With best regards
Wyndham Berlin Excelsior
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (131)
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English first
Liverpool, United Kingdom
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 11, 2013

Recently stayed here during our trip to berlin. Hotel very near shops and transport. Easy access to Zoo Station to get to and from. Area pretty awful itself with a lot of homeless people in vacinity and hotel itself average. Clean and tidy and most of the staffs happy to help. The rooms are very small. Costs around 22 euros for internet and 22 euros for normal english tv if the german tv gets on your nerves. Very expensive. Bathrooms need updating. Not a bad hotel if your on a budget. Beds very uncomfortable and pillows awful.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KellyPritch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excelsior_Hotel_01, Leiter Front Office at Wyndham Berlin Excelsior, responded to this review, May 25, 2013
Dear KellyPritch,

Thank you for staying at the Wyndham Berlin Excelsior and sharing feedback of your stay with us.
The fee of 22,-€ is not for english speaking TV channels, thats the fee for a one day package of pay-TV channels and internet for 24 hours.

With best regards
Wydham Berlin Excelsior
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Pori, Finland
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed May 10, 2013

Hotel is clean and breakfast good. The hotel is close to nice restaurants and shopping areas.
We were missing the free wifi. Now it costed 12,50 when I signed in and used 2 minutes. Also breakfast was more expensive if you book it beforehand.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KaijaTanja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excelsior_Hotel_01, Leiter Front Office at Wyndham Berlin Excelsior, responded to this review, May 25, 2013
Dear KaijaTanja,

Thank you for providing us with feedback on your stay at our Wyndham Berlin Excelsior Hotel. Currently we offer to our hotel guest 30 minutes of free wifi per day and the iMacs in our library
which are free of charge for surfing on the internet.

With best regards
Wyndham Berlin Excelsior
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 9, 2013

it is a good hotel exept tjat the rooms are a bit small.
the location is great, it´s close to the best shopping street and to the trains stations.
the service is excellent and very kind. the breakfast is also very good.
dont belive any one who said it is not a good hotel they lie :)
I LOVE ISRAEL

WRITTEN BY YONI AND GAIA THE BEST COUPLE EVER

Room Tip: doesn´t matter.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gaia2810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excelsior_Hotel_01, Leiter Front Office at Wyndham Berlin Excelsior, responded to this review, May 25, 2013
Dear galia2810,

Thank you for your feedback regarding your accommodations at our Wyndham Berlin Excelsior.
The compliment for our service we would forward to the person in charge of the department.

Best regards to Israel
Wyndham Berlin Excelsior
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bruxelles
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 9, 2013

A lot of good things, but also some weird ones.
The Hotel is classy and from the reception with Mac computers you see that it is.It also has a MAc area for customers and a fireplace in the middle. Additionally the breakfast are is great and the bar and the gym...so a lot of things already. But the room and the bathroom is very very small (not what I was expecting for that price) and there was no fridge for once that I wanted it. The TV inside the room was old and out of context and they don't provide a free wireless (we are in 2013!) there was a ethernet cable but it wasn't working.
Location itself is good for business trips.
Anyhow I might probably go back there

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luca F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excelsior_Hotel_01, Leiter Front Office at Wyndham Berlin Excelsior, responded to this review, May 25, 2013
Dear Lucatoyo,

Thank you for choosing the Wyndham Berlin Excelsior Hotel for your recent visit, we appreciate your feedback.

The free wifi access is limited to 30 minutes per day, you may can also use the free iMacs in our living room behind the reception.

We would like to apologize for any inconveniences regarding the use of the internet during your stay.

With best regards
Wyndham Berlin Excelsior
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 29, 2013

I ve spend 3 nights in this well situated hotel near the S-bahn and U-bahn stations (400 meters). The room, although superior, was noisy because it was on the street side. It was also really tiny with only There was a 10 meter square. An unpleasant sewer smeel came from the bathroom. However, the staff was friendly and the breakfat was really good.

Room Tip: not on the street side
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tenertine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excelsior_Hotel_01, Leiter Front Office at Wyndham Berlin Excelsior, responded to this review, May 25, 2013
Dear enertine,

Thank you for staying at the Wyndham Berlin Excelsior.
We greatly appreciate your repeat business and are disappointed that you did not enjoy your most recent stay due to the smell of the drain.
We apologize for any inconvenience these issues may have caused.

With best regards
Wyndham Berlin Excelsior
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ormond Beach
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 26, 2013

We were booked into this hotel as part of our Elbe River Cruise and were very disappointed with the hotel. My husband and I arrived with four pieces of luggage and were suprised to find that there was no one there to help us with our luggage. We got to the reception desk and got checked in very quickly but there was no mention of wi-fi access, breakfast arrangements, or anything else. We were handed a key and pointed to the elevators. Again, no offer to help with our luggage. We were there for 3 nights and during that time our toilet stopped up, the sink stopped up, we couldn't turn the heat down (ended up opening the windows to get the room even bearable) and we were charged 12.50 euros a day for wifi. There is absolutely no reason for a hotel to ever charge for wifi connection other than to nickle and dime their guests.

Breakfast was included in the room price and it was certainly more than adequate. The bar was comfortable and drinks reasonably priced. The staff was efficient and when we complained about the plumbing problems, got them fixed right away.

We had planned on doing one of those hop on-hop off bus tours to see the city but were told by the staff that it would not be running because a marathon was going to force the closing of many streets. Imagine our surprise a couple of hours later to see the tour busses operating.

On the morning of our departure, I went to check the bill on the TV and saw that we were charged 125 euros a day for the wifi! Of course that was a mistake and fixed when we checked out, but that's just sloppy.

The location was good because there was a subway stop close by and several good restaurants within walking distance. But that did not make up for what was a very disappointing stay at what should have been a much better hotel.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excelsior_Hotel_01, Leiter Front Office at Wyndham Berlin Excelsior, responded to this review, May 25, 2013
Dear Diane V,

At the Wyndham Berlin Excelsior, we try our best to meet all of our guests needs and are disappointed that we were unable to exceed your expectations during your recent stay with us. We apologize for any inconveniences during your stay caused by us.
We hope you accept our truly meant apologize.

With best regards
Wyndham Berlin Excelsior
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Berlin Excelsior

Property: Wyndham Berlin Excelsior
Address: Hardenbergstr. 14, 10623 Berlin, Germany
Location: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #284 of 634 Hotels in Berlin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Wyndham Berlin Excelsior 4*
Number of rooms: 316
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