Let me start by saying I'm not that person who vents and complains on social forums. This is my only exception to date! Holiday Inn Berlin City-west is by far the worst hotel I've ever visited. On route from Oslo to San Diego, my flight was delayed, so the airline sent me to their parter, Holiday Inn, telling me that they would provide me with a dinner and breakfast voucher. Upon arrival, the unwelcoming, inattentive receptionist says that I only had a voucher for breakfast. When I asked her if she could call the airline she refused. When I asked if I could call the hotel's partner airline from her line, she refused. She did, however, tell me I could call from my room. When I reached my room to call the airline, the phone didn't work. Turns out you have to pay for outgoing local calls. So I went back down to reception to pay for an internet voucher and finally found the only competent receptionist who helped me call the airline. Note, if you ever get stuck with Airberlin in Berlin on an involuntary, unforeseen layover, do not call their local line. They will tell you to fix their mistake by submitting a complaint online. Call the international number, which is what I did at dinner. 20 minutes on the phone via Skype and10 euros later on the cost of internet later I finally got the problem resolved. After a few more interactions with the same service standard as the first receptionist, it's clear to see that this hotel is poorly managed and well stocked with teenagers with no sense of customer service. I understand people making mistakes but companies with partnerships should take responsibility and not put it on their customers who are already spending over 1,500 dollars on their service, especially those of us who are dealing with the stress that hours of international travel creates. Do not go to this hotel. If you need to stay near the airport, go to Mercury. Their service and food is of much better quality.
- Official Description (provided by the hotel):
- Welcome at the 4 star hotel HOLIDAY INN BERLIN CITY-WEST in Berlin. The hotel is located very close to the airport Tegel TXL, the fairground Messe Berlin and the ICC, the KurfÃ¼rstendamm in the city centre and castle Charlottenburg. Everything can be reached within 15 minutes by public transport. We also offer a shuttle service to the airport Tegel, daily from 06.30am until 10.00pm available on request. Just give us your flight details and we will pick you up. The modern 4-star-hotel - which is in close proximity to Siemens, BMW or Vattenfall headquarters - offers 336 comfortable double rooms and suites, including 247 non-smoking rooms. All rooms are equipped with LCD TV s, air conditioning, double-glazed windows, telephone, pay-TV, radio and WiFi & High Speed Internet Access.Relax in the indoor pool with sauna and our new fitness room. Our Ã¡ la carte restaurant 'Il Faggio', the 'Kleene Kneipe', our little pub, or the 'Intermezzo' offer a wide range of regional and international specialities. 24h room service is available as well. Fourteen modern meeting rooms with natural daylight offer state of the art technical equipment - the best place to live your ideas hosting up to 900 delegates. We are looking forward to welcome you at the Holiday Inn Berlin City-West ... more less
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- Also Known As:
- Holiday Inn Berlin City-West Hotel Berlin
- Berlin Holiday Inn