Some hotels don't look all that much from the outside and in Berlin, which has so many good hotels now, appearances do count. The Palace probably has that against it.
But look beyond it to the lovely staff, excellent rooms and bathrooms and the superb location opposite the Zoo and moments away from great shopping on the Ku'damm and you have the full picture. The Spa is quite lovely too but there needs to be no fee for using the sauna (as in the Ritz Carlton). Mary on the front desk was exceptional in her professionalism and all the staff were lovely. An underrated gem in Berlin, and very good value.
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