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“We felt like home and have been spoiled Internet should be free!!!” 5 of 5 stars
Review of Hotel Palace Berlin

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Hotel Palace Berlin
Ranked #33 of 662 Hotels in Berlin
Certificate of Excellence
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“We felt like home and have been spoiled Internet should be free!!!”
5 of 5 stars Reviewed December 26, 2012 via mobile

Ich bin ein Berliner and my husband and me decided to spend Christmas in Berlin. We didn't regret the choice of this hotel. Amazing, warm service surrounded our relaxing stay on this very central place in old city center near KaDeWe. And I could relax after weeks of hard work. Breakfast is wonderful and lobby was very cosy prepared for Christmas ... Disappointing was the high charges for Internet and the not working keyboard for the Internet access via TV. This is not nice and gives bad moments even you feel fantastic hosted. Gay friendly.
We will come back!

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ToralfHamburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,369 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (105)
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English first
Harwich, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 16, 2012

Very good location for zoo markets shopping huge choice of restaurants nightclub 20th floor of shopping centre was fun greAt views cost of cAb from airport 50 euros tops.irish bar fun staff at hotel a little stuffy bus tours a must jump on and off very easy to use .a great city to visit with loads to do.a place were you can never be over dresses get the gladrags on and enjoy

  • Stayed December 2012
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Debbieb042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
81 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed December 13, 2012

Stayed in the hotel for a week (Sunday to Saturday) however would not recommend it to others or return to it.

Good:
- location is ok, next to Europa Shopping center, Berlin Aquarium, Kaiser Memorial Church and two blocks away from subway (lines U1, U2 and U3)
- included breakfast was great and they had a complimentary daily papers at the entrance including Wall Street Journal
- evening piano concert in the lobby

Need to Improve:
- no free WiFi available even in the lobby and the two computers in the business center did not work (one was down completely and other did not have connection to internet)
- internet cost around 20 Euro per day in the room
- gym was tiny and one of the two treadmills was not operational

  • Stayed October 2012, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Albert Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
Level Contributor
178 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed December 11, 2012

Hotel is really excellent. Breakfast was delicious, sauna and pool were great, rooms were comfortable, and stuff was incredible. Rooms are spacious. Hotel is located close to all the nice stores, across the street from the Zoo and the Aquarium. There is a shopping center next door. Hotel has three different restaurants.

Beware of the extra charges. Hotel charges extra everything and prices of these additions are ridiculous. Internet costs over 20 euros per day. Not even in the lobby you could get free Internet. Parking costs over 25 per day, breakfast costs 26 per person, sauna costs 13 per person per day. A five star hotel could at least give its costumers free internet access and sauna included in the price.

My guess is that the hotel tries to look affordable by offering low price on the websites. Buyers forget to look at the small print and do not notice that breakfast, sauna, internet, and parking are not included. At the end your bill is about 50% higher than what you expected. When I saw guests checking out and getting bills at the reception they were all surprised, disappointed and angry because they noticed that the bill was way higher than expected.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank TravelF0rW0rkAndFun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kilmarnock, United Kingdom
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed November 29, 2012

Have stayed at this hotel before a few years ago ,this time got a very reasonable deal through travel republic which included breakfast . Check in was very friendly and helpful,we were allocated a room straight away despite the fact we were a wee bit early (1pm ) . After allocating our room the charming lady passed us onto another charming girl who took us up to the room explaining everything on the way ,including how to work key cards ,and showing us the room and all the associated info (safe ,heating ,tv ,spa etc etc) very impressed with this welcome as some hotels just throw a key at you and point you in the direction of the lift !!! Room itself was fairly big ,beds comfy ,bathroom big and roomy with bath and separate shower cubicle,nice flat screen tv ,mini bar ,comfortable chairs and a nice wee couch ! Breakfast very good with nice friendly staff and a good choice of everything you would expect ,lovely big dining area with loads of room and brekky served till 2 pm on a sunday .. superb .Spa area slightly small ,but enjoyable with a lift direct to spa from each floor . Excellent hotel .Housekeeping very very good and discreet, would return here without question .

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank colsy54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frankfurt
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 25, 2012

The people working in this centrally located located are great - attentive, friendly, communicative. However, the Hotel isn't my idea of 5 stars - fittings in my room were a bit old,curtains didn't really block out the light, the room lighting wasn't really adequate, really dark, and there were very few electricity sockets for charging phone/ laptop. What really irritated me was the complete absence of free wifi - minimum charge of Euro 17, which for a low cost facility is a total rip off. I would give the hotel 4 stars, but with a warning to upgrade/modernise.

Room Tip: My room was spacious, but a smokers room.
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank davidtee77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
84 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed November 9, 2012

A great hotel with impeccable service. Not only did they recomend a restaurant that i greatly enjotyed, they also called them and booked a table for me as a matter of course; -I didn't even need to ask them to do this. Hotel room was nice, spacious and modern, as was the bathroom. Great pool/sauna/spa facilities allowed me an enjoyable morning swim before having breakfast in my room while catching up on the news. Checkout was a breeze, with the staff allowing me an express checkout instead of having to queue behind other guests checking in, before I got into the taxi the hotel had ordered for me. Combined with the very central location will definitely result in me staying here again next time I'm in berlin on business.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Wildviking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Palace Berlin

Property: Hotel Palace Berlin
Address: Budapesterstrasse 45, 10787 Berlin, Germany
Location: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #33 of 662 Hotels in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Palace Berlin 5*
Number of rooms: 278
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