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“Ok stay in Berlin”

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Mercure Hotel Berlin Zentrum
Ranked #196 of 634 Hotels in Berlin
GreenLeadersSilver level
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609 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • Dutch first
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English first
Strathaven, United Kingdom
Level Contributor
278 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed March 19, 2014

Book a superior room which means a slightly larger room, bathrobes, water etc. Internet was free but very poor quality. Breakfast was equally average. OK for a short break if you want to be in that area.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travel_Duck_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelineKro, Manager at Mercure Hotel Berlin Zentrum, responded to this review, April 8, 2014
Dear guest,

thank you for your time to give us your feedback. Be sure, that we take every mentioned point to improve our product and service. We are looking forward to welcome you again soon.

Kind regards
Jacqueline Kromer
Regional Manager Berlin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
115 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed March 15, 2014 via mobile

I have to say i was slightly disappointed with this hotel. I booked a superior room and didn't really see much superior about it comparing to other mercure hotels I have stayed in. The room was noisy. It was right outside the lift. And had an adjoining door. So avoid the 01 and 02 number rooms. The door itself is an old fashioned now key style lock. Fine but when your in the room but you can't lock it any other way in terms of a dead bolt or security chain. You have to lock yourself in with the key. And more worrying there is no spy hole in the door so when the door knocked you have to ask who it is by shouting. I removed the placard on the back of the door incase it was covered over. But alas no

The beds are very comfortable and hotel room clean

There was a coffee machine but not replenished with coffee pods and 2 lights in the room were not working. Not a huge issue though.

The bathroom is a wet room style with walk in shower only. Which is more common these days. And was a good shower.

The hotel itself is In a great location but the hotel atmosphere is a bit dull.

Staff all helpful and friendly. I would stay again if I had to. But would look at other Accor hotels within the area next time.

Stayed March 2014, traveled with friends
Helpful?
Thank Scottydon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelineKro, Manager at Mercure Hotel Berlin Zentrum, responded to this review, April 8, 2014
Dear Scott,

thank you for your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Kind regards
Jacqueline Kromer
Regional Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 1, 2014

I have stayed at this Hotel many times, but I would regard my recent stay as being one of the best. The Hotel is ideally situation for ease of access to the transport system,places to eat and drink. Breakfast is varied and of excellent quality and choice. The bar and reception area's are comfortable and relaxing.
The Hotel is very well run and has high standards in all its area's of function. The welcome and experience of staying at this hotel is warm and relaxing, with all staff providing excellent customer care. The reception staff are excellent and worthy of a special mention.
I would definitely stay at this hotel again.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Garry92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelineKro, Manager at Mercure Hotel Berlin Zentrum, responded to this review, April 8, 2014
Dear Garry,

thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

Kind regards
Jacqueline Kromer
Regional Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 5, 2014

Excellent value in a very good location an 8 min walk to KADeWe. Wifi was free and strong signalled. Showers had wonderful pressure. Towels and linens were good quality and beds were uber comfy. Rooms were very clean. We had interconnected rooms 101-102, which was perfect for our trip of grandparent, child and us. Paid €50 per room per night. Parking was €12 per day. There are two parking areas: one beside the hotel (requires no key) and another 50 yards down the road which unhelpfully requires a key from front desk which must be returned. We would stay here again.

Room Tip: Rooms 101-102 interconnect and have nice corner aspect.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Canoemum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed December 28, 2013

We received a very warm welcome from a very friendly girl in the reception. This hotel is very solid. No surprises at all.

It is located in a very nice, safe neighborhood with lots of restaurants and shops nearby. We really enjoyed the breakfast, it was delicious.

The only reason I gave this hotel a 4 star is because of the room size. On the smaller side.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DreamTrip2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureanderUrania, Assistant Manager Customer Care at Mercure Hotel Berlin Zentrum, responded to this review, December 29, 2013
Google Translation
Lieber DreamTrip2,

vielen Dank für Ihre Bewertung und dass damit verbundene Interesse an unserem Haus.

Wir freuen uns, dass Ihnen Ihr Aufenthalt in unserem Hotel gefallen hat.

Gern begrüßen wir Sie jederzeit wieder in unserem Hotel.

mit freundlichen Grüßen

Alexander Schulz
Assistant Manager Customer Care
Mercure Hotel Berlin an der Urania
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
Level Contributor
41 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 17, 2013

Stayed a night there in nov 2013

Location is quite good, a few minutes walk from the shopping ( Kadewe, etc...) and the train station Zoologicher garden.
For gay &lesbian travellers, you're in the right neighbourhood, all the bars and night club are also in the area


Hotel itself decent, staff provides the information you requires in an efficient manner.Internet is free++

Didn't get the breakfast included so I wont be able to rate that one.

Price 59eur, book last minute, not bad.

Room is tiny (which could be a bit suffocating if you travel for a long period with other people) but clean, well ventilated with air conditioned and a window if needed for the room and the bathroom. Internet in the room is free of charge.

on the downside, if people in the hallway speak/walk loudly, you will hear it (not sure whether the opposite situation apply...)

So, all in all hotel is a good place to stay especially considering the price of a standard room

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank einmal75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureanderUrania, Assistant Manager Customer Care at Mercure Hotel Berlin Zentrum, responded to this review, December 25, 2013
Dear einmal75,

thank you for your feedback regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Sincerely,

Alexander Schulz
Assistant Manager Customer Care
Mercure Hotel Berlin an der Urania
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Berlin Zentrum

Property: Mercure Hotel Berlin Zentrum
Address: Fuggerstr. 8, 10777 Berlin, Germany (Formerly Hotel Castor)
Phone Number:
Location: Germany > Berlin > Schoneberg
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
#25 Green Hotel in Berlin
#166 Romantic Hotel in Berlin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Hotel Berlin Zentrum 3*
Number of rooms: 78
Official Description (provided by the hotel):
Just a few minutes by foot from the department store KaDeWe, Bikini Berlin and the famous Kurfurstendamm, our exceptionally friendly hotel is located rigth in the centre of the German capital. Berlin`s City West district, with its trade fair ground and numerous tourist attractions, is close at hand, as is the eastern part of the centre, where the famous Potsdamer Platz and the government buildings are located. Our 3-star hotel offers you 78 non-smoking rooms. Whether Standard, Superior or Privilege, all of our rooms are equipped with a flat screen TV, a free coffee/tea station and free Wi-Fi. Our extensive breakfast buffet has something for every taste. Visit our bar The Vine, open from 6pm to 1am, where you can take a break from shopping or get yourself in the mood for a night out with friends over a drink. We also serve snacks! Our friendly and competent hotel team is happy to help you 24 hours a day. ... more   less 
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Also Known As:
Scandotel Castor Hotel Berlin
Scandotel Castor Berlin

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