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“Needs cleaning” 3 of 5 bubbles
Review of Hotel Crowne Plaza Berlin City Centre

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Hotel Crowne Plaza Berlin City Centre
Ranked #79 of 633 Hotels in Berlin
Certificate of Excellence
Germany
Level Contributor
149 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 232 helpful votes
“Needs cleaning”
3 of 5 bubbles Reviewed June 18, 2014

The hotel looks very tired. Carpets in the restaurant are completely stained, looks like they don't spend enough to keep the place fresh looking. But then the price is relatively low for Berlin. Breakfast quality is average, mainly german selections, but they charge extra for things like omelets.

Room Tip: Ask for a room facing the back of the hotel
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  • Stayed June 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Unterwegs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Crowne Plaza Berlin City Centre, responded to this review, July 5, 2014
Dear Unterwegs,

Thank you for staying with us and taking the time to review our hotel. It is always our top priority to make sure we provide our guests with good value and comfortable accommodations. It is truly regrettable that your recent overall experience was less than satisfactory. Please be assured that your comments will be used to consider improvements where needed so we could provide you with better stays in the future.

Sincerely,

Faith R
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,075 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (212)
Date | Rating
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English first
Tiruchengode, Tamil Nadu, India
Level Contributor
87 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed June 18, 2014

Good hotel ,Speaking of the area it's the best location to stay in Berlin.its walkable from many S+U bahn stops and 10 minutes from the zoo , Within 20 minutes you are everywhere in Berlin. .

more shopping is right there. So many dinner options

On to the stay: the rooms are really comfortable. Staff knows English and are very helpful. Breakfast is very good many options .,

So stay here, Little expensive but good quality hotels in the Center.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank prasadrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Espoo, Finland
Level Contributor
108 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed June 16, 2014 via mobile

Service: good
Breakfast: excellent
Location: excellent
Room: clean, new, nice
TV: basic hotel tv
Bed + pillow: good
Bathroom: clean, new, small
Wlan (internet): robbery, more expensive than I've ever seen 12,50 / day, 25€ / 2 days.

Note to hotel mgmt: paying that much for internet pisses people off, should nowadays be complementary.

Stayed June 2014, traveled with family
Helpful?
2 Thank Jukka H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haarlem, Noord-Holland, Netherlands
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed June 13, 2014

Checked into the Crowne Plaza hotel in Berlin and as air crew have stayed in many hotels including the Crowne Plaza brand in many countries and needless to say even though I asked for a front facing room I was given a room at the back facing a building which also smelt of smoke I then found out to my horror that if you need to use the internet 12 hrs will set you back at a whopping price of 30 euros or 7 euros for an hour where do they get of charging that amount to hotel guests totally shocking no there rooms available so needless to say I checked out and of course was told you won't get your money back as if I was really bothered about it I checked into a better hotel and low and behold the internet was complimentary awful hotel in the IGH brand and management need to sort out issues staff were unhelpful and need better training needless to say I WILL NOT USE THE CP in Berlin nor will I recommend it to my colleagues

Room Tip: don't choose it at all unless you are guaranteed a room front facing
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  • Stayed June 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Chris V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Crowne Plaza Berlin City Centre, responded to this review, June 28, 2014
Dear Chris V,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room assignment prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
103 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed June 6, 2014

As is usual with Crowne Plaza rooms are comfortable and the location of this hotel in Berlin is very good being situated a couple of locks away from the Kurfurstendamm and the centre of what was West Berlin. As it is located beside transport links, Bus,Schnellbahn and U Bahn , access to other areas of Berlin including Mitte is easy.The restaurant, although good, tends to be pricey and the wine list lacks German wines and also is highly priced.
Staff are friendly and helpful and service is good.

Room Tip: As the grading of rooms is on location within the hotel there seems to be very little difference ( e...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ernest C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
320 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed June 2, 2014

It's a very good hotel just a little more expensive than average hotels but with a better price to others in the area.

Speaking of the area it's the best location to stay in Berlin. Less than 5 minute walk from many S+U bahn stops and 10 minutes from the zoo stop (a hub and also X9 destination to and from the airport). Within 20 minutes you are everywhere in Berlin. Also bus 100 is right there.

Kadewe and other shopping is right there. So is Savignyplatz (well 15 minute walk) for many dinner options. Also great Turkish restaurant a block south.

On to the stay: the rooms are really comfortable. Staff knows English and are very helpful, even let me store my suitcase there for a 3 day side-trip to another city. Breakfast is very good many options that one can even plan ahead if there are there for 3 days to not "have to" eat the same thing twice.

So stay here, don't mess with more expensive but less quality hotels in the Center, you can get there in 20 minutes in the metro.

Room Tip: I stayed in room 660 and 345. Seems 660 was bit more modernly decorated with a nice little couch rat...
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  • Stayed May 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nikos T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
County Mayo, Ireland
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed May 30, 2014

Very central hotel with train and bus services within 5 minute walking distance. Berlin Zoo 5-10 minutes away. Room very clean and spacious. Breakfast offered wide range of variety from drinks to food. Hotel staff all spoke very good English and were very helpful. Swimming pool and sauna quite. Disappointed with no Jacuzzi or steam room.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
Helpful?
1 Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Crowne Plaza Berlin City Centre

Property: Hotel Crowne Plaza Berlin City Centre
Address: Nuernberger Strasse 65, 10787 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Schoneberg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Spa Hotel in Berlin
#46 Family Hotel in Berlin
#61 Luxury Hotel in Berlin
#72 Business Hotel in Berlin
#88 Romantic Hotel in Berlin
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Crowne Plaza Berlin City Centre 4.5*
Number of rooms: 423
Official Description (provided by the hotel):
The Hotel Crowne Plaza Berlin City Centre is located in the center of Berlin only a few steps away from the famous boulevard Kurfuerstendamm, the well-known department store KaDeWe, the Kaiser-Wilhelm-Memorial Church and the Zoological Garden. The Crowne Plaza Berlin City Centre with 423 comfortably appointed rooms including 11 suites, provide all the comforts. Non smoking floors and accessible rooms as well as a 24-hour room service and a business center are also available.The wellness area in the Crowne Plaza Berlin City Centre with indoor pool, sauna, solarium, extensive offers of massage and a fitness section with a wide variety of endurance and and weight-lifting machines are suited to accomodate guests needing to relax. The Wilson's restaurant with its international cuisine pampers the discerning gourmet with culinary delights. In the beer pub Pinte savoury regional dishes are served. The Kemmons Bar offers a variety of cocktails and snacks. 14 Meeting rooms including the conference center with natural lighting and an integrated ceiling height of 4,50m can accommodate functions up to 1.000 Delegates. W-LAN/High Speed Internet Access are available in all areas of the Crowne Plaza Berlin City Centre. ... more   less 
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Also Known As:
Hotel Crowne Plaza Berlin City Berlin
Crowne Plaza City Center
Crowne Plaza Berlin
Hotel Crown Plaza Berlin
Crown Plaza Berlin

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