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“Excellent.”

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Hotel Crowne Plaza Berlin City Centre
Ranked #83 of 634 Hotels in Berlin
Certificate of Excellence
Oxford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent.”
Reviewed January 8, 2013

We stayed for two nights over Christmas and New Year.
Excellent stay, Excellent postion in Berlin. Resturant is expensive, however we did eat at the hotel the first evening and ordered the roast beef which along with the service staff was splendid.
The room was a standard room, clean comfortable and warm.
Recommend staying here, and will use this hotel again.
17 to 18 Euros taxi from Tegel. In the heart of the shopping area, and some good cafe's, along with the bus stops within walking distance.
I think youd have to be very choosey to find a better hotel.

Room Tip: turn the aircon off and open the window as it can become very dry.
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Jack R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregor_Linhart, Manager at Hotel Crowne Plaza Berlin City Centre, responded to this review, November 2, 2016
Dear guest, thank you for staying with us and for sharing your experience,
kind regards,
Gregor Linhart
Crowne Plaza Berlin City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,185 reviews from our community

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Traveler tips help you choose the right room.   Room tips (226)
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Moscow
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 5, 2013

Just returned from there. May we've got used to very good hotels so we were disappointed a little as so as the hotel is certainly very good 3-star hotel but not the 4-star one.
1. Double room is with all essential amentities and facilities but is small and bathroom is used too much. I appreciate the possibility to choose between 5 different types of pillows and the bed was very convinient. The room was rather hot and we slept with open window. Our room had backside view and was quiet.
2. Breakfast is variety of food but every day it is the same set and no cakes or some sort of cookies so if you or your kids like sweets... forget.
3. Location. The big advantage of this hotel is location of course. It is in 5-minute walking distance from the s-bahn (only 35-minutes from the airport) and undeground station. It is possible to get the main attractions even by foots but we used bus, i recommend it more then metro or s-bahn. Bus#100 and in 10 minutes you are near Reichstag, 15 minutes from alexanderplatz.
4. Wellness. I choose this hotel because of swimming pool and gym. Pool is very small and overcrowded, gym - not much choice of machines.
5. Service - I don't like room cleaning at all, service in restaurant is professional and good, reception is not extremely friendly, but it seems that it is the problem of the germany.
So my opinion about this hotel - it is good if you want to sleep there only and if you have special price offer, but don't expect too much.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Ksenia_aka_DJSnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Crowne Plaza Berlin City Centre, responded to this review, December 3, 2013
Dear Ksenia_aka_DJSnow,

Thank you for providing us with a very considerate review and thank you for staying with us. I am pleased you liked the location of our hotel. However, I would like to apologize for any inconvenience the room conditions may have caused you. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Once again, thank you for your feedback.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sevenoaks District, United Kingdom
Level Contributor
101 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed January 4, 2013

The hotel itself is definitely 4 star, and typical Crowne Plaza Standard ( I stayed at Crown Plaza in Dubai 2 weeks prior) When on holiday I am not too concerned about the hotel room, as I do not spend much of my time in the hotel, it must however be clean and in good order, furniture does not have to be new and modern, however it should not be tatty. This hotel managed to tick all those boxes. We did however find the room extremely hot, (this is coming from a person who lives in the Middle East). We turned off all the heating in the room and still found we needed to open a window, during December (Mid winter) On the first night we received one bottle of complimentary water, the next 4 nights, nothing? The location is very good, literally 30 second walk to a street with all the branded stores, and huge department stores. Staff are not overly friendly, however I did not find them rude either. The is not much of a choice in restaurants, only one I think, which is extremely expensive, HOWEVER the food was brilliant, the best short rib I have ever eaten.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Powder1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Crowne Plaza Berlin City Centre, responded to this review, August 1, 2013
Dear powder1000,

Thank you for taking the time to complete a review on your stay. I am pleased you liked the location of our hotel. I'm sorry to see you received service that was less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 4, 2013

The room we had was very small for 3 people. We could only walk around our beds or sit on them. The tub is way to tall for safely getting in and out of. I'm thankful I didn't fall. Even with that I would stay here again as the location was wonderful.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruth F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Crowne Plaza Berlin City Centre, responded to this review, August 7, 2013
Dear Ruth F,

Thank you for taking the time to write us a review regarding your recent stay. I am happy that you liked our location. I do apologize that your experience was not what you expected. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 2, 2013

We stayed at the Crown Plaza City Centre Berlin over New Year December 2012 for 3 nights. While being in Berlin was an amazing experience, unfortunately this hotel was a disappointment. It is extremely large and because of this, needs some urgent attention. The room, although small, was comfortable but needs urgent attention. Scuff marks on the walls, smashed skirting boards and old carpets. The bathroom was also very small and the drain system needs attention as one can hear all drainage from other rooms passing through the system! This is not very attractive. Breakfast was satisfactory but the restaurant staff appear disengaged and unhelpful. Are they over-worked and tired because the is very little friendliness or approachability. The reception staff also seem over-worked because their assistance borders on disinterest and rudeness. The location is good for the main shopping district and the was a tube/underground station within walking distance. However, the hotel opens onto a very dirty and noisy street which is not pleasant.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gregg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Crowne Plaza Berlin City Centre, responded to this review, August 1, 2013
Dear Gregg B,

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm very sorry you were not satisfied with the condition of the hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
159 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed December 26, 2012 via mobile

Its not one of the modern crown plazas and yet, its location and most of the team make it a home away from home

Well arrenged for religius jews( kasher)

Rooms are oldish
Cleaning Staff ok
Poor pool ( closed, unpleasnt and gives you a fealing of a water reservuar rather the a place for fitness and well being



Helpful?
1 Thank Zvikagol
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Gregor_Linhart, Manager at Hotel Crowne Plaza Berlin City Centre, responded to this review, November 2, 2016
Dear guest, thank you for staying with us and for sharing your experience,
kind regards,
Gregor Linhart
Crowne Plaza Berlin City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Lugano
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed December 13, 2012

I booked at the Crowne Plaza after reading the overall positive reviews on TripAdvisor, and I was not disappointed. The hotel is very close to the Berlin Zoo and the main commercial district (Ku'damm and KaDeWe are also very close). The hotel has a wide entrance lobby and friendly staff at the desk. The rooms are spacious and well appointed. Breakfast was also very good. The price was attractive.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank idsiatrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregor_Linhart, Manager at Hotel Crowne Plaza Berlin City Centre, responded to this review, November 2, 2016
Dear guest, thank you for staying with us and for sharing your experience,
kind regards,
Gregor Linhart
Crowne Plaza Berlin City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Crowne Plaza Berlin City Centre

Property: Hotel Crowne Plaza Berlin City Centre
Address: Nuernberger Strasse 65, 10787 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Schoneberg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Spa Hotel in Berlin
#46 Family Hotel in Berlin
#65 Luxury Hotel in Berlin
#72 Business Hotel in Berlin
#88 Romantic Hotel in Berlin
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Crowne Plaza Berlin City Centre 4.5*
Number of rooms: 423
Official Description (provided by the hotel):
The Hotel Crowne Plaza Berlin City Centre is located in the center of Berlin only a few steps away from the famous boulevard Kurfuerstendamm, the well-known department store KaDeWe, the Kaiser-Wilhelm-Memorial Church and the Zoological Garden. The Crowne Plaza Berlin City Centre with 423 comfortably appointed rooms including 11 suites, provide all the comforts. Non smoking floors and accessible rooms as well as a 24-hour room service and a business center are also available.The wellness area in the Crowne Plaza Berlin City Centre with indoor pool, sauna, solarium, extensive offers of massage and a fitness section with a wide variety of endurance and and weight-lifting machines are suited to accomodate guests needing to relax. The Wilson's restaurant with its international cuisine pampers the discerning gourmet with culinary delights. In the beer pub Pinte savoury regional dishes are served. The Kemmons Bar offers a variety of cocktails and snacks. 14 Meeting rooms including the conference center with natural lighting and an integrated ceiling height of 4,50m can accommodate functions up to 1.000 Delegates. W-LAN/High Speed Internet Access are available in all areas of the Crowne Plaza Berlin City Centre. ... more   less 
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Also Known As:
Hotel Crowne Plaza Berlin City Berlin
Crowne Plaza City Center
Crowne Plaza Berlin
Hotel Crown Plaza Berlin
Crown Plaza Berlin

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