If you are using the TripAdvisor App, it will send you to the wrong place if you use the mapping feature. My thanks to others who mentioned this previously as it saved our family a lot of time and frustration. Also, the picture that comes up on TripAdvisor (as of July 23, 2013) is the train station, NOT the Palace of Tears. If you can look in the pictures of the site you will see several that show what it really looks like (many windows)
Even though I knew where I should go (Reichstagufer 17), it was still difficult to find. Here are the directions.....Come out of the Friedrichstrasse U-Bahn station. I walked from the Brandenburg Gate so I'm not certain if what I'm going to describe is the U-Bahn station itself....but there is an elevated train station / U-bahn station in this area. Some of the trains head out over the river from this station. If you were standing inside that elevated station ON THE TRACK watching the trains head out over the river, then the museum would be a small building immediately outside to the RIGHT of the station.
The 'Palace of Tears' was the gateway station in East Germany where people who were traveling to West Berlin would have to go through passport control, be searched, questioned etc. So, the building is a bit like the entry portal into the larger train station (which was still in East Germany at the time but effectively it was a border control point).
Anyway, many others have mentioned the nice aspects of this museum and our family concurs with the positive reviews. Be sure to ASK for the FREE audio guide as they aren't really advertised. You just need to leave some kind of ID to use them. The museum itself is free as well. Takes 1 to 2 hours to go through. Enjoy!
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