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“Great hotel, Holiday inn style” 4 of 5 bubbles
Review of H2 Hotel Berlin Alexanderplatz

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H2 Hotel Berlin Alexanderplatz
Ranked #120 of 633 Hotels in Berlin
Certificate of Excellence
yorkshire
Level Contributor
96 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Great hotel, Holiday inn style”
4 of 5 bubbles Reviewed February 22, 2013 via mobile

Well worth staying here . No frills just basic small rooms, but very modern and clean.
Probably the best shower ever, with powerfull rainhead. We had the eigth floor with views over the city.
Dont expect a bar or a lounge, but the cafe area is open 24 hours a day.
Breakfasts are OK although eggs were the only hot item.
Excellent location in the heart of Alexanderplatz, with a Bavarian beerKeller next door.

Helpful?
Thank robtsmx
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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2,176 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (152)
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Colchester, United Kingdom
Level Contributor
121 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 bubbles Reviewed February 21, 2013

It need to be said that the rooms are small. But they are reasonably well appointed and the beds are very comfortable. So the small room bit is not so important. The staff were very helpful indeed which was great for us. Yes the breakfast area can be a bit crowded at peak times but the breakfast we good and lots of it. The scrambled eggs were some of the best I have ever eaten!
The location is terrific whether you are walking or using public transport. Do try the Munich beer garden which is almost next door. It is great and very popular with Berliners.

  • Stayed February 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Colchestered
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
102 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed February 17, 2013

Happy to stay here after earlier disaster with accomodation in Berlin. I managed to get a really good deal at the last minute (booked an hour before I arrived). Quite a large hotel with busy reception (so had to wait about ten minutes to get served). Restaurant downstairs was busy and noisy. Had breakfast at the restaurant the next morning which had quite a good selection of contintental breakfast (and also my favourite russian salad) and hot food and drinks. Quite noisy at breakfast as you may have guessed but cleaning staff doing a fine job. Hotel free wifi was disappointing though as it seemed they used the next door's Ramada hotel wifi and signal on the 1st floor was quite weak so it dropped out often. Free tablet useage on the ground floor was good. Room itself was very modern and nicely decorated. Quite small but ok for me. If it had a fridge I was give it a higher rating. I liked the location which was close to U and S bahn. Also several restaurants and kebab houses within 500m walking (Hofbrauhaus next door). Alexanderplatz square and shopping was a few minutes walk and the supermarket was convenient. The TXL bus to and from the Tegel airport was only 200m down the road so it was perfect for getting there. Another thing, when checking out, they were going to charge me 25 Euro for someone else's dinner. Somebody the night before put my room number on the bill. Too easy I imagine for people to charge someone else for their dinner and drinks. Make sure you check all the charges on your bill. Would stay here again.

  • Stayed January 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sean L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAMADA-Berlin-Mitte, Online Reputation Manager at H2 Hotel Berlin Alexanderplatz, responded to this review, March 6, 2013
Dear guest,
First we would like to thank you for your stay and for taking time for a review. The views of our guests are very important to us. We are interested to know if everything is working conveniently for you. For this reason we will shortly check the Wi-Fi signal, because we are not using the RAMADA Wi-Fi and it should work properly in the ground floor as well as in the guest rooms. Regarding the bill for dinner, that wrongly was charged to your room, we would like to apologize for any inconveniences. It was the first time that happened something like this and normally it is not so easy for a guest to charge something to someone else. You have to show the room number and to sign the bill. Furthermore a room charge is accepted only, if the room is guaranteed by a credit card. Maybe one of our employees has made the mistake in the cashier. We apologize again.
Thank you in advance for staying with us once again and also for your recommendation.

Your team of H2 Hotel Berlin Alexanderplatz
Kessrin Heusel – Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed February 17, 2013

Friendly young staff, small but clean rooms. Good location to explore Berlin although not too many restaurants immediately nearby. Design is a bit in Scandinavian style with much light wood tones. Wood-like stone floors in the rooms. Abundant choice for the breakfast, did not get any problem to find a table even after 8 a.m. And yes, pillows are to soft, but no problem to ask an extra set at the reception. Only real minus is the poor Wifi in the rooms. But all together honest service and comfort for it's price.

  • Stayed February 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Peet61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genova, Italia
Level Contributor
171 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 bubbles Reviewed February 15, 2013

i stayed early febrauary at h2 in alexanderplatz, actually karl liebkneht str., in Berlin, hotl is brand new, clean and centrally located, price is good, room is ok, with a good bathroom. breakfast offers no thrills, it definitely could be better as berlin standards in htoel oif this range are quite higher, they have wifi but the one in my room was practicly unusable conenction being extremely slow. should they improve breakfast and wifi the rate could be better, service people are very gentle anyway.

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank giorobb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAMADA-Berlin-Mitte, Online Reputation Manager at H2 Hotel Berlin Alexanderplatz, responded to this review, March 7, 2013
Dear guest,
We appreciate your feedback about your recent stay. We are glad to hear that you had a pleasant stay and that our staffs were helpful to you, but we apologise that some aspects of your stay did not meet your expectations. The continental breakfast we are offering is free of charge for all our guests. Extras you prefer individually could be bought at our marketplace. Furthermore we will be happy to check the Wi-Fi connection respectively possible improvements.
Hopefully this will prevent a similar situation occurring in the future.
We look forward to offering you a more satisfactory experience if you choose to visit us again.

Your team of H2 Hotel Berlin Alexanderplatz
Kessrin Heusel – Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mons, Hainaut, Belgium
1 review
3 of 5 bubbles Reviewed February 13, 2013

Walking in off the street the hotel, at first,looks great. Modern, free wifi, finky decor but on closer reflection, our whole trip was let down by the room and the breakfast "scrum". The hotel operates a "you can smoke in the rooms if you open the windows" policy, so as non-smokers immediately on entering we were hit by the smoke smell. First night we slept reseanably well )getting a whif of smoke each time we moved pollows or quilts) but on nights 2 and 3, we had people in adjacent rooms and the noise (TVs, furniture scrapping, toilet flushing etc) filtered through the thin walls. Breakfast was not good. The food laid on was more than adequate, typical continental and plenty of it - just the eating area was simply too small and many people were left with trays in hand looking for seats. Location - the hotel is perfect, just 5 minute walk to Alexanderplatz with U-Bahn and S-Bahn connections to just about everywhere. The reception staff were very helpful and knowledgeable, offering restaurant and travel advice that proved accurate. Would I stay here again? No, I like my rooms smoke free and quiet.

Room Tip: Ask if they have definite no smoking rooms and try and get a room on top floor. That way there is g...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAMADA-Berlin-Mitte, Online Reputation Manager at H2 Hotel Berlin Alexanderplatz, responded to this review, March 7, 2013
Dear guests,
We are really happy that we were able to welcome you with great first impressions of the hotel and its location followed by helpful and knowledgeable staff. That you were let down later, especially by smoke smell in your room, we do regret very much.
The 4th floor of our hotel is the smokers’ level. People, smoking in their rooms, of course will have to open the window to air it. We are really sorry if this might caused any inconveniences for you.
All other floors of our hotel are non-smoker floors only and it is even not allowed to smoke at the open window.
We sincerely hope that you will change your mind and will stay with us again.
Thank you very much for your feedback.

Your team of H2 Hotel Berlin Alexanderplatz
Kessrin Heusel – Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed February 12, 2013

This hotel is only a 5 minute walk from the main train station at Alexanderplatz. It's the perfect base from where you can walk to such attractions as the Brandenburg Gate, Reichstag, various museums etc.
We went in February 2013, it was very cold outside and after a long walk in the snow the hotel was a cosy comfort to come back to. The Monsoon shower was awesome.
The breakfast was very good and the canteen is also open at lunch times and in the evenings if you fancy a snack.
There's a really nice restaurant on the opposite side of the street, opposite the Galeria Dept Store called 'Restaurant Romantica,which we visited twice because the food (Italian) was really good,the prices were reasonable and the atmosphere was relaxed.

Room Tip: The rooms are small but are really modern and cosy. The pillows are very soft and quite useless rea...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lesley O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about H2 Hotel Berlin Alexanderplatz

Property: H2 Hotel Berlin Alexanderplatz
Address: Karl-Liebknecht-Strasse 32a, 10178 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Mitte
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #120 of 633 Hotels in Berlin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — H2 Hotel Berlin Alexanderplatz 2.5*
Number of rooms: 288
Official Description (provided by the hotel):
Our H2 Hotel Berlin Alexanderplatz is located at the most central location in the capital. The "Alex" - Alexanderplatz is the ideal starting point for your city trip. A variety of attractions such as the television tower and the Alexa Shopping Centre you can explore on foot. In a few minutes walk to public transport, to explore highlights such as the Museum Island, the Brandenburg Gate and the Reichstag. Relax in one of our 288 modern rooms with air conditioning, flat screen TV, and bathroom with separate toilet, underfloor heating, rain forest shower and hairdryer. Three-and four-bed rooms are also available. Whether city trip, business trip or attending a trade fair in Berlin - enjoy your stay with our comfort and service. ... more   less 
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