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“Great location and good service”
Review of Hilton Berlin

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Hilton Berlin
Ranked #56 of 634 Hotels in Berlin
Certificate of Excellence
GreenLeadersGold level
London, United Kingdom
Level 6 Contributor
101 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Great location and good service”
Reviewed December 28, 2013

We visited Berlin for the first time to experience the Christmas markets. The Hilton could not be better placed for such a visit, it is in the best area and has plenty to do locally and is directly next to the Underground station, which is very easy to navigate. As we were paying for an executive room, we were told to go the executive lounge to book in on arrival. Only problem is - you can't access the lounge without a key card. Small point though, as the regular check in desk was very quick and the staff extremely helpful. We has paid extra for a dome, corner view room which was perfect for our party of three, but not cheap (just under 400 euros a night, including breakfast). The breakfast was good, and access to the Executive lounge meant complimentary drinks and snacks each evening, which were of a good standard and saved us a lot. Wine was expensive in Berlin, about 40 euros a bottle minimum. Having said that, there is a lovely wine bar around the corner from the hotel which sold at regular prices. Loved the fact that there were so many TV channels, including the four main UK ones. So - would thoroughly recommend - the only reason it doesn't get five stars is the wifi charge of 25 euros a day (it was meant to be free in public areas, but it was very weak) and the hotel seemed rather dark - mainly as most of the decor was brown and beige - but I know this can't be changed overnight. A good stay, brilliant staff, thank you.

Room Tip: If you enjoy a drink, it is worth paying extra for the Executive rooms which give access to the loun...
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  • Stayed December 2013, traveled with family
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Helpful?
Thank spml13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Canberra, Australia
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 28, 2013

Typical Hilton quality, however not enough focus on customer service. The bar was fantastic, with a huge selection of drinks and food. The same goes with the restaurant, excellent food. The room was as expected, nothing spectacular, but it was very nice.

But as how nice the hotel was, the concierge and front desk did not act very 'Hilton like' and we seemed to sepnd an eternity there just trying get simple things, directions, attractions, etc.

  • Stayed May 2013, traveled as a couple
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Helpful?
Thank cj87aus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anja_Tuccio, Executive Secretary at Hilton Berlin, responded to this review, January 7, 2014
Sorry to hear about the problems experienced with our front desk and concierge team. We will certainly look into this and hope that you will give us the opportunity to welcome you back and convince you that this was a deplorable exception and that we can do much better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 28, 2013

We primarily visited Berlin for the Christmas markets this hotel was perfectly placed for this. It is situated in the Gendarmenmarkt region and has a Christmas market immediately outside, additionally the Stadtmitte U-Bahn station is also in front of the hotel. If you purchase a Welcome Card upon arrival at the airport you can enjoy unlimited travel on the S-Bahn, U-Bahn and bus services throughout Berlin which means you can visit the markets and sights easily and they are always right on time. We did not frequent the hotel restaurant, but there are plenty of restaurants and cafeterias in the area. The bed was firm and very clean as expected, the areas within the hotel were also very nice and well maintained. We had a fantastic trip and the hotel was a very warm welcome after walking around the sights and markets.

  • Stayed December 2013, traveled as a couple
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Helpful?
2 Thank Louise-and-Jamie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level 5 Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 28, 2013

We stayed for the christmas markers and really enjoyed the hotel, nice comfortable rooms, clean and well maintained. used the swimming pool, lovely pool area, but small pool and a lot of people. But very happy they had a pool, and it was big enough for a short swim. Breakfast was really tasty, good choice for everyone. every employee we met were smiling and helpful , doing their uttermost to help us. the proximity to the big christmas marked at Gendarmenmark was perfect!

Room Tip: ask for a room with a view of the berliner dom
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  • Stayed December 2013, traveled with friends
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Helpful?
Thank mrsholidaylover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South coast
Level 3 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 28, 2013

Stayed here Xmas 2013 to visit the Xmas markets for 2 nights. Booked via British Airways website. Hotel is a 22 euro taxi ride from Tegel airport. Room only was 105 euros a night.

Excellent quality hotel, great location with a lovely Xmas market just across the street and other Xmas attractions within easy walking distance of the hotel. Staff friendly and helpful, room well presented and the bed was very good, making for a sound nights sleep. Other Berlin highlights like the Bradenburg gate and Checkpoint Charlie also within walking distance.. U-bahn station just down the street, taxi rank close by - makes for easy getting around if you don't wish to walk.

We booked room only - breakfast and meals are pricey at any Hilton in a city centre. Starbucks or local diners offer better value and are all close by. Bar not too pricey - Corona 5 euros as a guide and open til 1pm.

Didn't use the pool or gym which were included, but look like excellent facilities if you need them.

Certainly recommended based on this first visit.

Room Tip: Ask for a room overlooking the square - lovely view. We didn't encounter any noise problems desp...
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  • Stayed December 2013, traveled as a couple
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Helpful?
Thank Bethpagejet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glasgow uk
Level 6 Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed December 27, 2013

Check in was very quick and easy and we were upgraded to an executive room which was clean and spacious. The lobby of the hotel is impressive and the bar looked very nice.
The hotle is centrally situated in Mitte close to most of the tourist attractions and accross the road from Gendarmenmarkt which had a fabulous Christmas market. Airport was about 30 mins from the hotel.

The breakfast in the restaurant had a extensive selection of hot and clod food and there was spakling wine at the week-end. The executive lounge had a nice selection of Afternoon tea and evening hors d'oevre. The drinks selection was very good.

Staff were all very helpful and pleasant and we had a very good stay. We had absolutely no complaints and we would return to this hotel.

  • Stayed December 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
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Helpful?
1 Thank mm123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anja_Tuccio, Executive Secretary at Hilton Berlin, responded to this review, January 7, 2014
Thank you for your kind words. We are delighted that you were satisfied with your stay and hope to be able to welcome you back to the Hilton Berlin soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middlesex
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 27, 2013

I stayed at this hotel with some friends when taking a short break for the Christmas markets. The hotel is on the Gendarmarkt Square which is where one of the main Christmas markets is based. There is an underground station right by the hotel and a taxi rank outside. We were able to walk to quite a few of the sights but the city itself was larger than we expected so we took a hop on hop off "open top bus tour" ( actually. Listed top in December thank goodness). Which took us to all the major sights. the bus stop for this was on the main square opposite the hotel.
The hotel was comfortable with a large atrium style lobby area where the bar was. The rooms were nicely decorated and quiet. The breakfast was plentiful and we were quite happy as we had a bed and breakfast rate, but I understand if you had to pay for it separately, it is very expensive.
We didn't eat in the hotel restaurant as there is so much choice in the surrounding area. The reception staff and the concierge were all very friendly and helpful. The hotel seems to cater more for business guests rather than tourists but maybe it seemed like this, because we visited midweek rather than weekend.
I would definitely stay in this hotel again if I were return to Berlin.

Room Tip: A lot of the rooms look out over either a central area above the covered swimming pool or over offic...
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelagent52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Berlin

Property: Hilton Berlin
Address: Mohrenstrasse 30, 10117 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Green Hotel in Berlin
#23 Family Hotel in Berlin
#23 Spa Hotel in Berlin
#45 Luxury Hotel in Berlin
#48 Romantic Hotel in Berlin
#57 Business Hotel in Berlin
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Berlin 5*
Number of rooms: 601
Reservation Options:
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Also Known As:
Berlin Hilton Hotel
Hilton Hotel Berlin

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