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“Superb hotel” 5 of 5 bubbles
Review of Hilton Berlin

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Hilton Berlin
Ranked #50 of 633 Hotels in Berlin
Certificate of Excellence
GreenLeadersGold level
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Superb hotel”
5 of 5 bubbles Reviewed September 26, 2012 via mobile

We had a great price on the Hilton own website including breakfast. About 30 mins in a taxi from schonefeldBerlin airport. Smooth check in. Asked for 3 rooms together before travelling and they were given to us.
Rooms very beautiful, plenty large enough for a weekend break. Shower only but fantastic walk in with great shower pressure.

Breakfast was superb, everything you could think of including sparkling wine for mimosa's ! However the staff were inattentative, disinterested and quite rude when asked for another pot of coffee.

We used the pool but weren't allowed the sauna unless we were diamond guests, bit OTT. Living well clubs in Hilton in Uk offer all facilities, girls took great pleasure in saying no, you can only have a swim. Again staff off hand, not helpful.

Bar staff exceptionally rude and for the prices you pay for drinks I would expect service with a smile, not here. We stood at the bar a full 5mins before even being acknowledged. Not good enough !

Despite the staff the hotel is definitely 5* and in a superb location. 10 min walk to checkpoint Charlie and prob 10 min walk the other way to under den linden. All bus tours stop on the street opposite the hotel. We didn't use it but a subway stop outside the hotel.

We found a great Italian restaurant 2mins from the hotel and the beer Keller behind the hotel was lovely, cheap and truly German.

Stayed September 2012, traveled with friends
Helpful?
Thank higgins8294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinSoerensen, Manager at Hilton Berlin, responded to this review, September 28, 2012
Dear Guest,

Thank you for writing about your recent stay with us. I am happy that you enjoyed the hotel and like the newly refurbished rooms and facilities.
I sincerely apologise for the shortcomings in service which you experienced. I have addressed this to my teams and we will use the opportunity to retrain our service standards.

I hope to welcome you back when you visit Berlin next time.

Kind regards


Martin Soerensen
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,225 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
kansas/wisconsin
Level Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed September 26, 2012

Aside from all the good things I'll say about this hotel, the staff at the concierge desk left a lot to be desired. All they seemed to be able to do is hand out a map of Berlin.

On the good side, rooms are fine and quiet, the hotel breakfast is unbeatable and the hotel restaurant is fine. The lobby bar and lounge areas are welcoming and comfortable. One can't beat the location, many of the important city sights are within easy walking distance. A U-Bahn entry stairway is literally out the front door. A concert hall is across the street. Swisscom is the wireless provider, charging 17 Euro for a 24-hour connection, pricey our group thought.

  • Stayed September 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank transientm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinSoerensen, Manager at Hilton Berlin, responded to this review, September 28, 2012
Dear Guest,

thank you for taking the time to write about your stay with us.
I have shared your feedback with my team and I am happy that you liked our Hilton breakfast and the Mark Brandenburg restaurant.
My concierge Team will work on improving their services, to be able to assist in the best possible way with any questions.
From October 2012 we will offer FREE WIFI in the public areas of the hotel, including complimentary work stations in the lobby.

Hope to welcome you back when you visit Berlin again

sincerely

Martin Soerensen
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southport, United Kingdom
Level Contributor
92 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed September 24, 2012

The hotel is very central and plenty of major attractions within easy walking distance. The receptionist was most helpful with a choice of upgrades.The lounge area and bar area at the hotel was comfortable and inviting.Concierge were very knowledgeable and helpful.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ross m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed September 24, 2012

Great location but we did not get value for money for the facilities and service. The building was quite old. Receptionists were sarcastic and not too helpful. For 404 Euros per night, we would have expected to have at least complimentary drinking water. But I guess that's too much to expect for a hotel in Europe?

  • Stayed September 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank MJChiong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shropshire
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed September 24, 2012

We had an excellent time at the Hilton room was superb as was the service. Breakfast couldn't be faulted in any way. Plenty of lifts, lots of information about. Walking distance of Checkpoint Charlie, Topography of Terror, Brandenburg Gate. Excellent Bars and Resaurants surrounding the Gendarmenmarkt Square. Will certainly return at some point.

  • Stayed September 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank samnjack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
190 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 bubbles Reviewed September 23, 2012 via mobile

The location is absolutely perfect to visit Berlin, staff very nice and polite, common space cleaned and good looking, good bar.
Our room was a standard (got a good deal online) but was actually quiet small for a Hilton and so was the bathroom. However it was cleaned and silent, so had a great staying.
Just one thing: breakfast was not included and cost an additional 30€ pp so we decided to do it somewhere else

  • Stayed September 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dancing_Queen_82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed September 19, 2012

Very high standards. Good room, great buffet breakfast. It is a large hotel as you would expect.
Situated in the old east part of Berlin, which has been magnificently rebuilt. In the square there
is an underground station, a stop for the hop on bus and you can walk to museum island and
the Brandenburg Gate. Shops and places to eat in the vicinity. It is a long way from the Kurfustendamm area, if you want to be in the west part. I recommend a taxi from the airport, or station. I found the underground system difficult to work out.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MacRamsay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Berlin

Property: Hilton Berlin
Address: Mohrenstrasse 30, 10117 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Green Hotel in Berlin
#23 Spa Hotel in Berlin
#23 Family Hotel in Berlin
#44 Luxury Hotel in Berlin
#48 Romantic Hotel in Berlin
#57 Business Hotel in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Berlin 5*
Number of rooms: 601
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hilton EMEA, Expedia, Booking.com, Orbitz, Agoda, Priceline, Travelocity and Cheap Tickets so you can book your Hilton Berlin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Berlin Hilton Hotel
Hilton Hotel Berlin

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