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“Nice hotel with good view towards Gendarmenmarkt” 4 of 5 bubbles
Review of Hilton Berlin

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Hilton Berlin
Ranked #49 of 633 Hotels in Berlin
Certificate of Excellence
GreenLeadersGold level
Berlin, Germany
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Nice hotel with good view towards Gendarmenmarkt”
4 of 5 bubbles Reviewed April 9, 2012

Berlin has in my opinion the cheapest average rate for 5* hotels so look for other options all the time! The Hilton is at a good location at the Gendarmenmarkt (Sofitel is very close, West In Grand not far). Hotels was renovated recently so rooms are nice. Take a room with view towards Gendarmenmarkt it´s worth it!

Breakfast was good but a bit overcrowded, service in the hotel reasonable but also at the check-in counter sometimes crowds and still people in the back making calls instead of going to the front and helping out.

As I said, watchout for other hotels since Hilton can be overaverage expensive. Sofitel is good too and the nice hotels (Hyatt, Ritz, Marriott) at the Potsdamer Platz aren´t far as well.

  • Stayed March 2012, traveled on business
    • 4 of 5 bubbles
      Service
Helpful?
Thank joe_traveller123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinSoerensen, Manager at Hilton Berlin, responded to this review, May 15, 2012
Dear guest,

Thank you for taking the time to write about your stay with us. I am happy to read that you enjoyed the magnificent view on the Gendarmenmarkt square.

Looking forward to welcoming you back

Kind regards

Martin Soerensen

Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,229 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Charleston, South Carolina
Level Contributor
210 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
5 of 5 bubbles Reviewed April 8, 2012

Hilton Berlin is located in a central area and has excellent amenities. Great location in a beautiful square (Gerdarmenmarkt) very convenient for the metro (right outside the door) and an easy walk to many museums around town. We really enjoyed our 3 night stay. The staff were excellent and the rooms were really comfortable. The Hilton Berlin is a great hotel. We stay at Hiltons frequently on our travels and this is among the best. We would definitely recommend this hotel and stay there again!

  • Stayed April 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ana4sc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinSoerensen, Manager at Hilton Berlin, responded to this review, May 15, 2012
Dear Traveller,
thank you for your feedback and recommendation. I hope to welcome you back soon.

sincerely

Martin Soerensen

Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
105 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed April 6, 2012

Starting with the good points: great location for walking to Museum Island; concierge was professional, helpful, and even friendly. On the other hand...the electricity went out one morning, and the hot water that day as well; the shower controls wouldn't work and had to be fixed, but the "fix" didn't actually take hold; mold in the shower; only way to keep the room from getting too hot is by opening a window, so the hvac controls aren't working; if your room faces the street, you're going to hear the taxi drivers throughout the night as they honk, yell to each other, chat with each other, and as a bonus you get to enjoy their music while they wait. Since this is the hotel's taxi rank, and it's right below many of their rooms, Hilton must know this is a problem but choose not to keep the taxis quiet. Hilton's website advises if you come by S-bahn to get off at Stadtmitte, but there are multiple exits from which you may surface blocks away from the hotel with no indication of which way to go...clarification could help greatly, particularly if you arrive later in the evening. As regards dining at night, the area appears to be more of a business district, so dining options are few and they don't serve very late. We arrived at 9PM and the only place still serving food was the Lowenbrau brew house down the street...if you stay here, you need to eat early or just drink I suppose, as the bars are still open a bit later. The breakfast provided in the Hilton's restaurant is perfectly acceptable, but on several mornings they simply didn't put on enough staff to keep the tables cleared...nearly half the tables were stacked with breakfast remains for the entire time we dined, a bit visually unpleasant and makes it hard to find an open table. Wait staff were fine, however, and did try to keep up or at least keep the drinks going. In addition, don't count on your Gold Hilton account status doing you any good. We chose the Hilton for its Executive Lounge (which is pretty good at most locations around the world and may be fine here for all I know), but were told that Hilton changed the program in February and Gold didn't get us a room on the Executive floor or in the lounge at this property any more. I think this may arise from this location having several more "classes" of room than usual, which will put the E-lounge out of reach unless you want to pay around 80 Euros a night for the privilege. To sum up: good location for the museums, but poor attention to detail (cleanliness and repair), poor attitude, poor execution...they're riding on the Hilton brand, but not delivering on the brand's promise.

Room Tip: Avoid rooms on the street facing in the direction of the church...unless you want to enjoy the taxi...
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank JaymoOslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinSoerensen, Manager at Hilton Berlin, responded to this review, May 3, 2012
Dear JaymoOslo,

I appreciate you have taken the time to write in detail about your stay with us. I have shared your feedback with my team, and we have used it as an opportunity to review some of our procedures when it comes to room checks.

sincerely

Martin Soerensen

Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level Contributor
108 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed April 5, 2012

Enjoyed my minimalist styled room with greys, blacks, and comfortable chairs. Bathroom was sparkling white with black granite counters. The lobby was a great place to hang out, couches, everywhere and typical upscale shops on the side. A bit slow on the check-in-could have used more help there. The breaskfast buffet choices where amazing. I especially liked the mini liverwurst and view out the huge windows! Located less than a mile from Brandenberg Gate, Checkpoint Charlie and the usual stops, shops and museums. Plenty of nearby restaurants. Wish I had more time there.

Room Tip: We had a courtyard/pool view but you can request a better view.
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  • Stayed April 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Laura7Clearwater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinSoerensen, Manager at Hilton Berlin, responded to this review, May 3, 2012
Dear guest,

thank you for your feedback. I am happy to read that you like you new design, both of rooms and lobby. We offer a wide range of room types, some with view to the historic Gendarmenmarkt. I can recommend this for your next visit.

Sincerely

Martin Soerensen

Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
101 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed April 5, 2012

We stayed at the Hilton Berlin for a weekend city trip and the experience was lovely. The location is perfect as it's situated right at Gendarmenmarkt, which is one of the most beautiful squares in Berlin surrounded by nice restaurants and cafes. The service was very good and the concierges were very helpul in reccomending good restaurants and things to do. I also liked the fact that the metro was only 10 meters from the hotel, making it very easy to sightsee throughout the city. The rooms very comfortable and the ammenities great. The only negative was the fact we had to pay for the internet access (9 EUR 24hr for tablet access). Besides that, we had a great experience with the hotel and would stay there again!

  • Stayed April 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TheDiningTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinSoerensen, Manager at Hilton Berlin, responded to this review, May 3, 2012
Dear traveller,

thank you for your positive feedback which I have shared also with my team.
For you next visit I can recommend our executive product, where we among other benefits offer free use of internet in the Executive Lounge.

Looking forward to welcoming you back

Best regards

Martin Soerensen

Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Selkirk, United Kingdom
Level Contributor
77 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed April 5, 2012

I've stayed here twice, having attended a conference held in the hotel. Observations:
- modern, well-appointed hotel in a nice area
- room is clean and comfortable
- breakfast room offers big choice
- evening food is will cooked and presented - very nice

Look out for:
- elevators are REALLY slow
- gym is "light" on equipment
- hotel is a bit pricey, but this is a city centre hotel so no surprise

  • Stayed March 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NLJS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinSoerensen, Manager at Hilton Berlin, responded to this review, May 3, 2012
Dear guest,

Thank you for taking the time to write about your stay with us. I have noted your points on the elevators. We just finalizing the plan for a general overhaul of our elevators this summer.
In 2013 we have planned to enlarge our gym and introduce additional new equipment.

Looking forward to welcoming you back

Best regards

Martin Soerensen

Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
63 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed April 2, 2012

I have stayed in many Hilton hotels, especially in Europe and regularly write about them, they management approach and the deliverables to guests on my blog.

This is a guest review from the perspective of a guest who was extensively involved in hotel and tourism management, staying as HHonors VIP gold status.

Visiting ITB in March, one of the largest travel fairs in the EU, was a Greta excuse to get back to hotel Hilton Berlin and have a taste of its new design as it was recently renovated.

The things I liked about Hilton Berlin

Hilton Berlin hotel
The new design, the spacious room, the executive lounge team and to top it up, a minute before leaving the hotel, I was given some sweets for the road… No I don’t think this is standard procedure, it was just the nice F&B lady at the exec lounge.

Welcome feeling factor: this is a factor stated by Endeavour long ago indicating the subjective feeling of the hotel guest regarding the level of being welcomed at the hotel. Hilton Berlin scores very high on that one.

The full review is on:
http://www.endeavour-eu.com/2011/09/hotel-hilton-berlin-review/

Room Tip: Personally, I prefer the executive floor rooms.
See more room tips
  • Stayed May 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinSoerensen, Manager at Hilton Berlin, responded to this review, May 3, 2012
Dear David D.

Thank you for your review. I am pleased to read about you positive experience and impressions, especially the Welcome Feeling.

I hope you will have an opportunity to visit us again in the near future, and if you let me know when, I would be happy to welcome you back personally.

sincerely

Martin Soerensen

Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Berlin

Property: Hilton Berlin
Address: Mohrenstrasse 30, 10117 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Green Hotel in Berlin
#23 Family Hotel in Berlin
#23 Spa Hotel in Berlin
#43 Luxury Hotel in Berlin
#48 Romantic Hotel in Berlin
#57 Business Hotel in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Berlin 5*
Number of rooms: 601
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Hotels.com, Expedia, Orbitz, Booking.com, Travelocity, Cheap Tickets and Priceline so you can book your Hilton Berlin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Berlin Hilton Hotel
Hilton Hotel Berlin

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