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“Best location and great breakfast! I want to go back!”
5 of 5 bubbles Review of Hilton Berlin

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Hilton Berlin
Ranked #52 of 634 Hotels in Berlin
Certificate of Excellence
GreenLeadersGold level
Russellville, Arkansas
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Best location and great breakfast! I want to go back!”
5 of 5 bubbles Reviewed August 19, 2011

People this was a great vacation. Picked up the Berlin Welcome Card 36E at the airport , validated it on the bus to the Ubahn and at the hotel within 45min. Rooms are updated with a great view of the Gardenmarket square across the street. Checkpoint Charlie , Brandenburg gate, and Museum island all 10 to 15 min walk. Breakfast is a wonderful memory of all types of sausage,breads, jams, and omelets. We ate at a restaurant that dates to 1385AD 1 block away. I loved it. We rented a car from Sixth-a 5 min walk when leaving Berlin. Otherwise Stadmitte Ubahn will take you locally where you need to go. You must take the S Bahn to Pottsdam for the day. Only watch for pick pockets at Checkpoint Charlie.

  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank onmylist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,276 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
San Diego, California, Usa
Level Contributor
108 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed August 19, 2011

This was an attractive hotel in a very central location. There is a nice pool and jacuzzi and the concierge desk was consistently helpful.

Stayed July 2011, traveled with family
Helpful?
Thank haymaker58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poznan, Poland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed August 15, 2011

I've stayed there for a weekend and for sure I will recommend it to everybody!!!
Check-in very fast, staff well - organized, they speak very good and fluent English. In bar we drank once, it was good.
Hotel is situated perfectly for people, who want to go sightseeing, cause we went everywhere on foot cause it was close.
Also we went to discos and unfortunately we discovered last night that in the same street as hotel is a great disco but it was only last night so we've been there once.
If I come back to Berlin with no hesitate I will pick that hotel!!

  • Stayed February 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Martusia84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed August 14, 2011

Very poor service!

THIS IS NOT A FIVE STAR HOTEL. At their best days it might be four stars otherwise I would rate it to be a 3½ star hotel.

The internet policy at this hotel sucks. Having booked a suite with access to the "executive" lounge area the homepage stated "free internet access". The "free" access turned out to be three desktops with internet access and these were frequently occupied. There was no free access beyond these three desktops. We then paid the ridiculous amount of 17€ ! for 24 hrs access. However Hilton has no control of the access; the voucher did not work when trying to connect a pc and a smart phone, in this day and age families should be expected to have more than one device and even though we complained twice and got new vouchers it never got to work. The staff was not interested in the problem they were only interested in collecting the money.
In a city where just about every coffee shop and even ice-bar has free (really free!!) internet access it is a complete scandal that a so called 5-star hotel charges a ridiculous amount of money for internet access even when booking an "executive" room and furthermore it doesn't work properly like it should.

Not knowing the lounge we had booked additional "normal" breakfast. After the first day we discovered that the breakfast in the lounge was enough so I tried (with 24 hrs warning) to cancel the breakfast for the remaining days. I was told that the rate was "breakfast included" so it could not be changed, even though I know I booked it separately. And when we checked out the bill clearly stated room rate and breakfast rate as separate amounts so of course they could have cancelled the breakfast if they wanted to. Furthermore they discussed this at the desk in German talking about us clearly not knowing that I actually do speak German and could understand what they were saying. This is not the way a real classy hotel treat their guests.
If we ever get the chance to visit the absolutely beautiful city of Berlin again we will definitely not stay at this hotel.
The area (Gendarmenmarkt) is perfect so we will choose another hotel in the area for example the Sofitel.

Stayed August 2011, traveled with family
Helpful?
2 Thank B P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinSoerensen, Manager at Hilton Berlin, responded to this review, August 24, 2011
Dear BP,
We have noted with regret that your stay at the Hilton Berlin has not lived up to your expectations and would like to apologize for the inconvenience you have had. Certainly our team should have offered their assistance with the internet access, however, as you have also pointed out, we do work with a third party provider and therefore we do indeed have no immediate control of the network connections.
Complimentary internet access is certainly one of the amenities we advertise on our website, yet this is only one of the features our Executive Lounge offers. We advertise a number of extra services, such as complimentary breakfast, snacks and drinks throughout the day, spacious facilities to work and relax.
In principle it is possible to change the room rate from an inclusive to an exclusive breakfast rate, however, as we have floating rates which very much depend on the occupancy and therefore vary considerably, your inclusive rate may very well have been better than the exclusive breakfast rate on the day you inquired if this could be changed. Unfortunately I do not have any information on the type of booking you had made, therefore I can only make assumptions here. German taxation law requires us to show food and lodging separately on the hotel bill as these two items are taxed differently. Our team members should of course have communicated directly with you and not talked about you. We can assure you that we will brief our team accordingly to ensure that such shortfalls do not recur.
We very much hope that you will give us the chance to welcome you back to the Hilton Berlin in order to restore your trust in our hotel. Should you need assistance with a future booking, please do not hesitate to contact me directly.
With kind regards,

Martin Soerensen
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed August 12, 2011

Excellent attention. Very nice room. Very close to main touristic centers. Just great. I fully recommend it.

  • Stayed July 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank CSMEXBOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Gallen, Switzerland
Level Contributor
182 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
5 of 5 bubbles Reviewed August 11, 2011

We stayed one night at the Hilton and really liked this hotel. The reception was very friendly, we got a standard room which got all we wanted and needed. The beds were so comfortable that we hardly did not want to go up and out after a nap in the late afternoon... The room is functional and everything worked. We loved the bar in the lobby where we had great Martini's. The only part of the hotel which was not to our liking was the restaurant where we had dinner. The service is ok, but the food was very inconsistent although we ordered the same dish. Having said that, we would certainly come back as the hotel is very well situated and the U-Bahn (metro, subway, tube) station 'Stadtmitte' is as close as the taxi stand. Line No 2 brings you to the in places in Prenzlauer Berg and in Schöneberg. We will be back...

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank swisspigs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed August 10, 2011

I've stayed here twice with a friend, and the Berlin Hilton has become our home base whenever I'm in town. The location is wonderful--really close to Unter den Linden and in a nice part of town. The service is always great, too. I will say that it isn't necessarily the best value for your money--there's no free internet and it's more of a business hotel than the luxury hotel it sometimes represents itself as. Even so, I've always had pleasant experiences here and will definitely be back!

  • Stayed June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank bonnie_521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Berlin

Property: Hilton Berlin
Address: Mohrenstrasse 30, 10117 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Green Hotel in Berlin
#23 Spa Hotel in Berlin
#23 Family Hotel in Berlin
#44 Luxury Hotel in Berlin
#48 Romantic Hotel in Berlin
#57 Business Hotel in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Berlin 5*
Number of rooms: 601
Reservation Options:
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Also Known As:
Berlin Hilton Hotel
Hilton Hotel Berlin

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