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The Westin Grand Berlin
Ranked #103 of 634 Hotels in Berlin
Certificate of Excellence
bangkok
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Be aware”
3 of 5 bubbles Reviewed December 9, 2013

The Hotel is in a good location, however that does not matter in Berlin as the public transport system is excellent and good priced.
The Hotel is completely over charged.
A deluxe room will give you a small room. The Breakfast is 32 Euros, and it is a small sort of selection. Be aware. If you stay there, have breakfast around the corner for a third of the price.
The service in the lobby is pretty unfriendly, like as if the employees are unhappy. They can be quite grumpy. Also for features and benefits it is completely overpriced.
Conclusion, a overpriced placed where the features and benefits are very pricy.
I would stay away, as there other Hotels in Berlin what offer more for far less money.

Room Tip: Deluxe rooms a very small, place is overpriced.
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hjty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review, December 23, 2013
Dear guest, we really regret that you were not satisfied with our service as the satisfactionof our guests is the first aim of our work and friendly, guest orientated service is definitively a part of this service. We have evaluated your comment especially with the bar/restaurant team for a polite and friendly service you certainly can expect. The most of our guests pay tribute to the variety and selection of our breakfast buffet and we regret that it could not meet your expectations. Should you have any recommendations, we would be pleased to know for improving our offer. The Westin Grand Berlin-Team
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2,657 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Gothenburg, Sweden
Level Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed December 6, 2013

In Berlin for our annual trip. Summary of our impressions:

+ breakfast
+ great location
+ maybe the best bed we have had
+ very quiet dispite location

- dark room
- very expensive wifi

Also close to several Christmas markets.

  • Stayed November 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jocke F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review, December 23, 2013
Dear guest, thank you for being with us and for your evaluation. In the meantime we have reduced our WiFi rates recently as a reaction on our guest comments. And please let you show other rooms should you be with us again; we are sure we will find one to your satisfaction. We wish you a wonderful Christmas time and a Happy New Year. The Westin Grand Berlin, Andrea W.
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Chevy Chase, MD
Level Contributor
87 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed December 4, 2013

On our first visit to Berlin the excellent location in former East Berlin allowed us to walk everywhere we needed to see major attractions. Our upgraded suite was (SPG Platinum) was terrific. Ate at restaurant one night (too tired to go out) and food was surprisingly very good. Very helpful concierges. No recumbent bikes in health club was our only negative.

Room Tip: Decline rooms in rear newer addition except for a balcony overlooking courtyard you could have been...
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  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elayne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review, December 23, 2013
Thank you so much for being with us and for sharing with us your impressions. It is always a pleasure to read when our guests had a comfortable stay with us. Should your travel plans bring you back to our city, we are looking forward to your visit! The Westin Grand Berlin-Team
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Saint Paul, Minnesota
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed December 4, 2013

Had a two night excursion here in February. The hotel lives up to it's "Grand" name - very impressive. The central staircase and the lobby lounge are fabulous. Room was wonderful. From this base I easily walked everywhere I wanted to be in Mitte. Parking is pricey, but not unexpectedly so.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kpedad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review, December 23, 2013
Dear guest, how wonderful to know you were comfortable with us! Thank you for letting us your impressions; we hope it was not your last stay here in Berlin and with us. Season's greetings and best wishes for the New Year! The Westin Grand Berlin-Team
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Luxembourg
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed December 1, 2013 via mobile

Close to Under den Linden and Checkpoint Charlie, The Grand Westin offers luxurious amenities. I was offered a junior suite (SPG Platinum benefit), very cosy and big enough to feel like at home, with the view on the construction site of the U-Bahn. The hole area is a labyrinth of construction site and does it not make the nicest place to be or to drive to. But the Hotel is great. Breakfast was a feast :)

Sometimes issues with wifi, but maybe due to big suite ;)))

Stayed December 2013, traveled solo
Helpful?
Thank ChrisZ-I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review, December 9, 2013
Dear guest, the most thing to us is you had a nice stay with us. We really regret inconveniences caused due to U-Bahn construction. Indeed in Berlin we have a lot of them to make the city nice and nicer. We hope this was not your last stay here and we could be again your Berlin-home in the future. The Wesitn Grand Berlin, Andrea W.
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Richmond, British Columbia, Canada
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed November 26, 2013

I was in Berlin in April and stayed at the this hotel. The Grand Berlin is very grand. Service was excellent. The servers in the lounge were ready for your order and the martini's are fantastic. The room is very nice for Europe. The best was the breakfast buffet. The food is very good and every kind of bread, eggs, cheeses and fruit are available. The staff are willing to help you and give you ideas as to where to go and eat.

Room Tip: The rooms that overlook the street are actually very quiet
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review, November 27, 2013
What a nice recompense for our work! Thank you very much for sharing with us your impressions. We are really pleased that we could convince you and are looking forward to your next stay with us. The Westin Grand Berlin-Team, Andrea W.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed November 25, 2013

This is a good hotel for visiting Berlin. We obtained the room at a reasonable price for 4 nights (our first visit to the city). The room was very clean. The location was central and an easy walk (10-15 minutes) to most sights. Taxi from train station is around 10 euro; taxi to Tegel airport $18 euro. The hotel's reception was friendly and efficient. The house keeping staff were particularly helpful - in-room service was great, timely and friendly. The order was nicely presented!! It was also nice to enjoy the indoor pool and spa, both of which were very well maintained. Again the reception in the pool area was very friendly. Overall a good hotel. That said, there is a downside if you are on a budget and need internet more than one hour. The wifi is expensive - 15 euros for 24 hours. Prices for drinks, coffee and so on are high. There are several great "pubs and restaurants" nearby for meals/drinks at a fraction of the price. Overall a good place to stay at a reasonable price for room only.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrHam101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review, November 27, 2013
Dear guest, thank you for booking our hotel. It is a pleasure to see that you were satisfied with your choice. Not all of our service offers are includes automatically; for instance we offer a good high speed internet service and over more you are able to downoad a lot of papers free of charge when you use internet. But we thank you for sharing with us your opionion and we of course will consider it. Have a great restive season; we would be pleased you will come back in the future. The Westin Grand Berlin, Andrea W.
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Additional Information about The Westin Grand Berlin

Property: The Westin Grand Berlin
Address: Friedrichstrasse 158 - 164, 10117 Berlin, Germany
Location: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Spa Hotel in Berlin
#45 Business Hotel in Berlin
#69 Romantic Hotel in Berlin
#70 Family Hotel in Berlin
#77 Luxury Hotel in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Grand Berlin 5*
Number of rooms: 400
Official Description (provided by the hotel):
Famous location in the historic city centre, trendy district "Berlin-Mitte", on the corner "Unter den Linden"/ "Friedrichstrasse" and very well connected to all public transportation.Sights like Brandenburger Tor, Checkpoint Charlie, Museumsinsel and Gendarmenmarkt within walking distance. 400 Elegant rooms and suites, lavish lobby with grand staircase, restaurant, bar, summer terrace, spacious hotel garden, spa with indoor pool, fitness area, business center, 10 function rooms. Have a little relaxation and stay well! ... more   less 
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Also Known As:
The Westin Grand Berlin Hotel Berlin
Westin Hotel Berlin
Westin Berlin
Berlin Westin

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