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The Westin Grand Berlin
Ranked #104 of 634 Hotels in Berlin
Certificate of Excellence
Perth, Australia
Level 6 Contributor
98 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Location location location!”
Reviewed September 5, 2013

We were advised to stay here by an acquaintance who lives in Berlin. The location is fantastic. Easy walking distance to a lot of the main attractions. Close to the Gendarmenmarkt a gorgeous square with fantastic restaurants a perfect place to people watch.Check out Soya Cosplay restaurant...possibly the best meal we had while in Berlin! Back to the hotel. Very comfortable bed firmer pillows and extra bathrobe and kettle were given on request promptly and with a smile. Room was surprisingly quiet. We didn't use the restaurant for breakfast as we thought it was very pricey. There are lots of inexpensive places for breakfast near the hotel.
Best area to stay while exploring Berlin

Room Tip: Choose a room away from the Main Street We stayed in 210 and this was quiet.
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  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
Thank chopin63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review, September 8, 2013
How nice to read that you have had a pleasant stay in Berlin and at The Westin Grand Berlin. We thank you for being our guest and for review indeed! Hopefully it was not your last visit, we would be pleased to welcome you again in the future. The Westin Grand Berlin
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Traveler tips help you choose the right room.   Room tips (423)
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Los Angeles, California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 3, 2013

Please read this review only if you would like to determine whether or not to stay at this property.

Most people read reviews and start with the worst comments, then the most favorable. This, however, can be quite time consuming. The purpose of this posting is to save you valuable time by simply saying that this location is an excellent choice while in Berlin.

Facts
If for no other reason, you should stay here due to its central location. It is quite easy to get to via one bus from the TXL airport. Just 25 minutes and the bus drops you off right across the street.

The bed is very comfortable and the heated marble flooring in the bathroom is a nice touch.

Rebuttals
All of the staff we encountered proved to be quite pleasant.

When asked for a 6am wake up call, she also suggested a second wake up call at 6:15am just in case. When the second wake up call could not be answered before it stopped ringing, they called right back to make sure we were awake. So, in essence, three wake up calls for the price of one.

We found our room on the 4th floor (401) was indeed more than adequate in size for two people.

Musings
Reviews are, by nature, rather subjective. One person’s expectations differ from that of another; you should have absolutely no regrets with your stay here.

It is simply impossible to please everyone, although I was highly displeased that all of the shops are closed on Sunday; but I suppose it is not the fault of the hotel.

  • Stayed August 2013, traveled as a couple
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Helpful?
1 Thank Jeff F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review, September 8, 2013
Dear guest, thank you for having chosen our hotel and thank again for your comment. It's true that guest expecatiotions are different; however we do our utmost to fulfil the most of requests. All the more we are pleased to read such a kind review! We hope you will have occassion for further stays in Berlin and with us! The Westin Grand Berlin, Andrea W.
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Ostergotland County, Sweden
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2013

We did a considerable amount of research before our recent trip to Berlin. A first rate hotel of course was number one on the list. The Grand did not disappoint. It is flat out the best location in Berlin. Mitte Berlin is where it is happening. Located on Friedrichstraße, Berlin's best shopping street, and about 60 meters from Unter den Linden. You are only a brief walk from the Brandenburger Tor and Museum Island.

The rooms are contemporary and nicely appointed. Even though there was U-bahn construction on Friedrichstraße, we didn't hear a thing. The beds were very comfortable and we slept well.

The breakfasts were a bit pricey, but sensational. Contrary to another review I read here, the room was always filled the 4 days we were there. If you are on a budget you may want to pass on these.

Front desk and concierge service was excellent. Very helpful, respectful and polite. These people get hospitality.

I actually would rate the Grand 4.5 stars. Marking them down only for their nickel and diming Wi-Fi charges. They were asking some absurd price like 20 euros a day or 7 an hour for a service that is typically given away in the U.S. We didn't pay, opting instead for a Starbucks a few blocks south on Friedrichstraße. I would have much preferred paying more for the room an have free Wi-Fi.

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
Thank derFrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review, September 8, 2013
Dear guest, thank you indeed for your efforts for evaluating our hotel. How nice that we could meet your expectations mostly. Thank you for your frank words in regards to the WiFi prices which we take serious for further steps. Should your travel plans bring you back one day to Berlin we would be pleased to be your host again. The Westin Grand Berlin, Andrea W.
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New York City, New York
Level 4 Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 1, 2013

Despite the construction in the area, the folks at the Westin Grand still delivered a wonderful experience. The location cannot be beaten, as it is located near to the Gates, as well as the museum island and a nice walk to Checkpoint Charlie.
The hotel itself had a nice food selection, and its pool/exercise facility was an added welcome. Nicely done!

  • Stayed April 2013, traveled solo
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Helpful?
Thank HappyTraveler621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review, September 8, 2013
Dear guest, to be informed about the satisfaction of our guests is really nice for us! Thank you very much for being with us and for sharing with us your impressions. We are looking forward to your next stay! The Westin Grand Berlin
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Orlando, FL.
Level 3 Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 30, 2013

I was a guest in August at the Westin Grand Berlin. If you are looking to see the main sights of Berlin, this hotel could not possibly be in a better location. You are in walking distance to the Unter den Linden, Tiergarten Park, Humboldt University, and Alexanderplatz. For farther areas, there are U-Bahn stations only a block up the street. The hotel itself has a beautiful lobby with a rapid check-in. There are four different elevators so you never have to wait long to get to your floor. A few people have talked about the potential long walk to the hotel room and this is true. Once I was let out of the elevator on my floor, it was a considerable distance to my room. The rooms are beautiful and reasonably spacious. I had a really nice balcony overlooking the garden with a small seating area. It was great sitting out there in the evening and enjoying the Berlin summer weather. The bathrooms were awesome with modern updates and a great shower (no tub). As is common at all Starwood hotels, the bed was very comfortable. This is a wonderful hotel in the middle of historic Berlin. I heartily recommend it.

Room Tip: If possible, get a garden view. I know there is a lot of construction going on in the nearby street...
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  • Stayed August 2013, traveled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank chriswick614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review, September 3, 2013
Dear guest, what a nice review and how nice to see that you had a wonderful stay with us. We thank you for your comment and your recommendation. Hopefully it was not your last stay with us - we look forward to your next visit. The Westin Grand Berlin, Andrea W.
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Upper Montclair, New Jersey
Level 6 Contributor
208 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed August 29, 2013

It's big, it's clean and it's a known commodity. But it's not Berlin. It's not even Europe.
Good location. Front Desk was helpful. Bikes to rent. It has a nice bar with outdoor seating and waitress service.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lori G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review, August 30, 2013
Dear guest, thank you for staying with us and thank you for letting us know your opinion. Unfortunately we could not meet your expectatations even if you were satisfied with our service obviously. Should you give us a further chance we would be pleased to convince you. The Westin Grand Berlin, Andrea W.
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Tokyo, Japan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 29, 2013

The location is excellent but as far as the hotel services are concerned, except very good breakfast, we were somewhat disappointed to the extent that my wife asked me if we were really staying in a five star hotel.

We were in two, my wife and I, but there were only one bathrobe and one pair of slippers. We stayed 4 nights but only one piece of soap was supplied during our stay and we had to use it in washing hands and faces and even in taking bath. There was no clock, no electrical pot, no stationary other than 2 pens and 4 or 5 pages memo pad. Contrary to those were lacking the hotel directory contained plenty of pages. But it was too thick to be held by the binder (ring file), or you can say that the size of the ring of the binder was too small to hold those thick papers, anyway when I opened the directory not a few pages were slipped off on the desk and on the floor. I gave up to refer to it.

If we may have to accept those substandard services (for a five stars hotel) because of our competitive room rate (US$700 being the lowest rate guaranteed by an American internet travel agency), I would not recommend The Westin Grand Berlin to those who pay little money and expect normal five star hotel services.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rosenkavalierta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review, August 30, 2013
Dear guest, first of all thank you for stay with us. Our aim is the satisfaction of our guests and we regret that we could not meet your high expectations. The most of our rooms will be occupied just by one person and appropriate is the basically equipment. Certainly we immediately bring up to your room all required items you need , also tea/coffee making facilities. We regret your disappointment and only can apologize for the inconveniences you may have experienced. Should you give us a second chance we will do our utmost for your comfort. The Westin Grand Berlin, Andea W.
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Additional Information about The Westin Grand Berlin

Property: The Westin Grand Berlin
Address: Friedrichstr. 158 - 164, 10117 Berlin, Germany
Location: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Spa Hotel in Berlin
#45 Business Hotel in Berlin
#69 Romantic Hotel in Berlin
#70 Family Hotel in Berlin
#79 Luxury Hotel in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Grand Berlin 5*
Number of rooms: 400
Official Description (provided by the hotel):
Famous location in the historic city centre, trendy district "Berlin-Mitte", on the corner "Unter den Linden"/ "Friedrichstrasse" and very well connected to all public transportation.Sights like Brandenburger Tor, Checkpoint Charlie, Museumsinsel and Gendarmenmarkt within walking distance. 400 Elegant rooms and suites, lavish lobby with grand staircase, restaurant, bar, summer terrace, spacious hotel garden, spa with indoor pool, fitness area, business center, 10 function rooms. Have a little relaxation and stay well! ... more   less 
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Also Known As:
The Westin Grand Berlin Hotel Berlin
Westin Hotel Berlin
Westin Berlin
Berlin Westin

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