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The Westin Grand Berlin
Ranked #117 of 634 Hotels in Berlin
Certificate of Excellence
Reviewed October 11, 2012

Stayed there for two nights. The hotel is the former grand hotel of the DDR and the building is just amazing! The staff was very friendly and helpful, the room (double) was clean and well equipped and the restaurant was good. On top of the hotel is a garden, where the hotel grows its own veggies, just ask the cocierge, they'll show you around. There is also a very nice spa with pool.

In walking distance are some really nice sight, i. e. the domes and the Museum island.

  • Stayed: February 2012, traveled on business
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Thank Barbara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,383 - 1,389 of 2,947 reviews

Reviewed October 8, 2012

The beds in the hotel are apparently specially chosen for the comfort level - I just found them very hot. And as the rooms were also warm, even in October, it was difficult to sleep well. The bath, however, is great - long and deep.
The staff is really good, very helpful with baggage, directions and business requests.
Food and drinks are good - although there was no coffee in the room, and it cost 8 euros per serving with room service.

Room Tip: Ask for quiet room as there is construction at one end of the hotel The 'garden' rooms are e...
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  • Stayed: October 2012, traveled on business
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Thank trippie123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this reviewResponded October 17, 2012

Dear guest, as constructive comments are important for monitoring our service level we do thank you very much for your evaluation and of course for being with us. As mentioned already in some comments we are pleased to bring up to your room coffee-/tea facilities upon your request. Our service charge for room service is 4 € per order. But mainly you felt comfortable and that is important for us. Should your travel plans bring you back to our city – The Westin Grand Berlin-Team awaits you! Andrea W.

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Reviewed October 6, 2012

We stayed at this modern luxury hotel for two nights. Its location, just off the Unter den Linden, is close to many historical attractions. We had a large, well furnished bedroom with a view over an inner courtyard. The bathroom was a good size and well equipped. Broadband was available but at a price. There was a good selection of hot and cold dishes at breakfast. We had two evening meals in the hotel and could not fault the food or service.

  • Stayed: September 2012, traveled as a couple
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Thank cricketfan99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2012

Stayed here in September 2012 and chose it as it's part of Starwood and as we are a member of their loyalty programme, it makes sense. The location is great, really close to the major sights in Berlin. However, be forewarned, in many ways it is a very typical German hotel. Grand lobby, quite old skool but we stayed in the renovated rooms which have a fresh feel to them but a small bathroom and despite the complimentary upgrade, small bedroom. The beds... big bad for us... mattress too hard and the pillows were non-existent and not evenly distributed within. Not what you expect from an allegedly grand 5 star hotel. Also the bed linen was a bit scratchy. We would not have minded so much if the staff at breakfast would have a) barely spoken English and when addressing them in English, they just turned away and worst of all b) as a top tier member of their loyalty programme, you usually get complimentary breakfast but here, you only got croissants and jam. You were not allowed to pick any of the other beautifully laid out breakfast such as fruits, cheese, eggs etc and the staff were quite rude on he first day when I did not realise this and helped myself to some slices of pineapple.
It is a very big hotel, so service levels are not at the level of London luxury hotels in a comparable location.

Room Tip: New side and away from the massive building site
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  • Stayed: September 2012, traveled as a couple
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1  Thank Happy_Peony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this reviewResponded October 17, 2012

Dear guest, we thank you for being with us and thank you also for your impressions you are giving here as we do appreciate any constructive review. We regret that we could not meet your expectations and we do apologize for the inconveniences you may have had. Of course we will verify your hints and will take corrective actions immediately where necessary. The SPG loyalty program offered really attractive benefits for their members; for example a complimentary CONTINENTAL breakfast. Starwood has defined exactly what it contents. You may understand that we unfortunately can not make exceptions as it would not be fair to the other Platinum guests; but for only 14.00 € you are able to use the full breakfast buffet or to choose eggs, cheese and fruits from our á la carte. We would be pleased to get occasion to convince you during your next stay. Yours Westin Grand Berlin Team, Andrea W.

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Reviewed October 4, 2012

I stayed for one night midweek on a recent trip to Germany. The hotel has a great location and is walking distance to many points of interest. I found the hotel to be what I would expect from a Westin. Based on many of the other reviews I would assume I had a renovated room. I thought the room was solid. Service was good, I was offered late checkout and I found the lobby bar and restaurant to be just fine. I would stay there again.

  • Stayed: September 2012, traveled solo
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1  Thank Travelscout1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012

I staied in berlin last summer in july,the hotel location is great but the room too small,i complained with the manager but he told me that the hotel was full but there were room available on line.
Amazing breakfast but too exensive like 25 euro.

  • Stayed: July 2012, traveled as a couple
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Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, executive office at The Westin Grand Berlin, responded to this reviewResponded October 4, 2012

Dear guest, we say thank you for being with us. Any constructive comment helps as for monitoring our standard and we are always thankful for that. Indeed we regret that you could not enjoy your room. We have different room categories with different sizes with and different rates. Whenever possible we try to offer a room what is most suitable to our guest. The breakfast buffet will be chargd with 32.00 € per person, but you also can choose from our a la carte breakfast card. Once again thank you. The Westin Grand Berlin-Team

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Reviewed October 3, 2012

For the SPG hotel, it was disappointing. The hotel itself is a dark dungeon with a heap of rooms. The first room we received was next to a construction site, which was very loud and made the room shake. They did allow us to move to another room, which was much nicer. Front desk and concierge were average, not that helpful. Breakfast was relatively good with plenty of choice. Location isn't that great, not much around.

  • Stayed: September 2012, traveled solo
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Thank Dean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, executive office at The Westin Grand Berlin, responded to this reviewResponded October 4, 2012

Dear guest, we do very regret that we could not meet your expecations at all. We do apologize for the construction side and appreciate tha you enjoyed the second room more than the first. It seems that unfortunately we could not convince you but we thank you indeed for your impressions given here. The Westin Grand Berlin-Team

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Additional Information about The Westin Grand Berlin

Address: Friedrichstr. 158 - 164, 10117 Berlin, Germany
Location: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Spa Hotel in Berlin
#45 Business Hotel in Berlin
#45 Family Hotel in Berlin
#69 Romantic Hotel in Berlin
#88 Luxury Hotel in Berlin
Price Range: $127 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Grand Berlin 5*
Number of rooms: 400
Official Description (provided by the hotel):
Famous location in the historic city centre, trendy district "Berlin-Mitte", on the corner "Unter den Linden"/ "Friedrichstrasse" and very well connected to all public transportation.Sights like Brandenburger Tor, Checkpoint Charlie, Museumsinsel and Gendarmenmarkt within walking distance. 400 Elegant rooms and suites, lavish lobby with grand staircase, restaurant, bar, summer terrace, spacious hotel garden, spa with indoor pool, fitness area, business center, 10 function rooms. Have a little relaxation and stay well! ... more   less 
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Also Known As:
The Westin Grand Berlin Hotel Berlin
Westin Hotel Berlin
Westin Berlin
Berlin Westin

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