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“great location small room”

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The Westin Grand Berlin
Ranked #104 of 634 Hotels in Berlin
Certificate of Excellence
Los Angeles, California
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“great location small room”
Reviewed October 3, 2012

I staied in berlin last summer in july,the hotel location is great but the room too small,i complained with the manager but he told me that the hotel was full but there were room available on line.
Amazing breakfast but too exensive like 25 euro.

  • Stayed July 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, executive office at The Westin Grand Berlin, responded to this review, October 4, 2012
Dear guest, we say thank you for being with us. Any constructive comment helps as for monitoring our standard and we are always thankful for that. Indeed we regret that you could not enjoy your room. We have different room categories with different sizes with and different rates. Whenever possible we try to offer a room what is most suitable to our guest. The breakfast buffet will be chargd with 32.00 € per person, but you also can choose from our a la carte breakfast card. Once again thank you. The Westin Grand Berlin-Team
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2,761 reviews from our community

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Traveler tips help you choose the right room.   Room tips (423)
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Sydney, New South Wales, Australia
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 3, 2012

For the SPG hotel, it was disappointing. The hotel itself is a dark dungeon with a heap of rooms. The first room we received was next to a construction site, which was very loud and made the room shake. They did allow us to move to another room, which was much nicer. Front desk and concierge were average, not that helpful. Breakfast was relatively good with plenty of choice. Location isn't that great, not much around.

  • Stayed September 2012, traveled solo
    • Value
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Helpful?
Thank Dean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, executive office at The Westin Grand Berlin, responded to this review, October 4, 2012
Dear guest, we do very regret that we could not meet your expecations at all. We do apologize for the construction side and appreciate tha you enjoyed the second room more than the first. It seems that unfortunately we could not convince you but we thank you indeed for your impressions given here. The Westin Grand Berlin-Team
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London
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 30, 2012

We stayed over at the Westin for one night as a SPG redemption. The rooms where clean, dust free, and welcoming. Curtains closed fully. The bed was clean, comfortable and pillows were available in different firmness with a neutral smell. The bedsheets were soft and showed no sign of wear and tear.
The TV was a reasonable size. Bathroom was immaculate, white towels and a bathrobe were provided in a clean state as well, neutral smell. Service was friendly, polite and warm welcoming. Room-service greeted you by name. The TV remote control had run out batteries, when notifying the front desk, a replacement was delivered promptly. Pool and Spa looked welcoming, offering a huge area to unwind.

Overall it was a great stay, would come again anytime.

  • Stayed September 2012, traveled with family
    • Value
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Helpful?
Thank eladmiralo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, Executive office at The Westin Grand Berlin, responded to this review, October 4, 2012
Sir, Thank you for your nice comments - it was really nice for us to read that you enjoyed your stay at our hotel. And we are looking forward to your next stay indeed - be welcome! The Westin Grand Berlin-Team
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Dallas, Texas
Level 6 Contributor
174 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed September 30, 2012

Disclaimers: My room rates were based on SPG points and we had an upgrade deal due to SPG gold. I know we had to walk a bit to get to our room, but it was worth it for us. The room was spacious for Euro style rooms, bed was great, layout superb. This was my favorite bathroom of any hotel I have every stayed in, EVER! LOL Walk in shower, rainfall shower head. I could have stayed in there my whole trip and been good.

Fortunately I left my room to discover the wonderful area surrounding this hotel. It may be the best location in Berlin and is convenient to quite a bit. There are plenty of shops, dining and sight seeing possible from this spot by foot; and a SBahn station right across the street. The staff could be a bit aloof, depending on who you talked to, but the locals more than made up for some of the detached Westin staff.

I highly recomment the Segway Tour as it covers all of the major tourist sights and a great history lesson. You can always jump on a tour bus or find a walking tour just as well. The hotel has all the important ingredients: location, cleanliness and comfortable. I would certainly stay here again.

Room Tip: Get an upgraded room with a balcony into the garden. I would suggest ordering room service breakfas...
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  • Stayed August 2012, traveled as a couple
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Helpful?
1 Thank yumyumguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review, October 4, 2012
Dear guest, it is quite good to be a favorite. Thank you so much for staying with us and for sharing with us and all the other tripadvisor user your impressions. We will evaluate your comments with our staff. And we really hope you will be our guest one day again .... Yours Westin Grand Berlin-Team.
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Virginia Beach, Virginia
Level 6 Contributor
506 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 560 helpful votes
Reviewed September 30, 2012

The Westin Grand Berlin is a wonderful hotel. Clean and comfortable, it provides quick access to the museum island, but if you rely on a grocery store for provisions, you are locked into the wonderful and overpriced Galeries Lafayette. There are better locations in Berlin.

Beyond the location, with limited selections of restaurants of food provisioning, we had a problem with the door lock. Twice our key would not allow entry, then we discovered the door would no longer lock. After a second instance of the door not locking we insisted on a change in room. The staff moved us from a generously proportioned room to one what was half the size (admittedly with a view of the Reichstag dome, the flag flying over the Russian embassy and the flags of the American embassy. Nice view, but when packing for our return to America there was little room to move about the room with two small suitcases on the floor.

The restaurant staff was wonderful, the concierge always helpful and the hotel very impressive (see The Bourne Supremacy).

  • Stayed July 2012, traveled on business
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Helpful?
2 Thank Lynn1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, execjtive at The Westin Grand Berlin, responded to this review, October 4, 2012
Dear Lynn, First of all we say Thank you for your stay here but not at least we thank you for your comments. It is so nice that you enjoyed your stay. All the more we regret the problems you have had with the lock and the second room and we do apologize sincerely. But we hope we may convince you during your next visit here .... Your Westin Grand Berlin-Team
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Montevideo, Uruguay
Level 4 Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 29, 2012

Very good hotel in a great location.
The staff is very professional, the rooms are very comfortable, they have a great customer service and the location could not be better.

If you are planning to go to Berlin this is a very good option. I recommend this hotel.

  • Stayed September 2012, traveled with family
    • Value
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Helpful?
Thank JoMarre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 26, 2012

With a Westin, you can always be comfortable of a certain standard in quality. This hotel was no different.

My girlfriends and I got a cheap deal and so we had basic rooms (2 double twin rooms) which were clean, comfortable but nothing special.

What we really did appreciate was the location. First, it was easily accessible by the metro. It was slap bang in the middle of the shopping district, and it was less than five minutes from the Brandenburg Gate. It was an amazing location! We were able to clubbing, explore the canal and the museums - all on foot. When we did want to venture further there were always cabs nearby.

The second bonus was the BREAKFAST. Oh my goodness. The buffet breakfast was a monstrous feast. We literally made ourselves sick trying everything. However, as it wasn't included in our room rate, we had to pay for it and it was quite expensive. You've been warned.

I don't know about the other hotels in Berlin, but we were satisfied. The Westin isn't hip, but it's solid, comfortable and well-placed.

Room Tip: Our rooms were basic, but there are some recently renovated rooms, so ask for those.
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  • Stayed October 2011, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank Biz P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Grand Berlin

Property: The Westin Grand Berlin
Address: Friedrichstr. 158 - 164, 10117 Berlin, Germany
Location: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Spa Hotel in Berlin
#45 Business Hotel in Berlin
#69 Romantic Hotel in Berlin
#70 Family Hotel in Berlin
#79 Luxury Hotel in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Grand Berlin 5*
Number of rooms: 400
Official Description (provided by the hotel):
Famous location in the historic city centre, trendy district "Berlin-Mitte", on the corner "Unter den Linden"/ "Friedrichstrasse" and very well connected to all public transportation.Sights like Brandenburger Tor, Checkpoint Charlie, Museumsinsel and Gendarmenmarkt within walking distance. 400 Elegant rooms and suites, lavish lobby with grand staircase, restaurant, bar, summer terrace, spacious hotel garden, spa with indoor pool, fitness area, business center, 10 function rooms. Have a little relaxation and stay well! ... more   less 
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Also Known As:
The Westin Grand Berlin Hotel Berlin
Westin Hotel Berlin
Westin Berlin
Berlin Westin

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