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Kai
Tallinn, Estonia

If you think - Bristol, that must be nice, think again, it’s not

3.0 of 5 bubblesReviewed Jun 16, 2019via mobile
Two things are excellent, breakfast and bed. Super nice breakfast and lovely bar to sit outside in the evening and watch people. Nice service there as well. Now the hotel - rooms are dated, absolutely doesn’t look like the pimped photos on there website. In reception it depends who you get, some of them are really bad in English and overall don’t seem to care much about you, ordering a taxi for certain time to go to airport turned out to be too difficult, regardless of the yes, yes, no problem it will be here. Was not. Bed is really good to sleep tho but otherwise do not expect the usual Bristol standard, it’s just plain 3 star hotel.
Date of stay: June 2019
Trip type: Traveled as a couple
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BristolBerlin, marketing at Hotel Bristol Berlin, responded to this review
Responded Jun 19, 2019
Dear kaid692,

Thank you very much for being guest at Hotel Bristol Berlin and evaluating your stay in our house.

We are glad that we met your expectations regarding the breakfast and our bed. Nevertheless, we would like to apologize for any inconvenienced caused during your stay.

As you mentioned, some of our rooms are a bit outdated. However, we are happy to inform you that we recently started renovating some public areas and rooms. Furthermore, we have reported your disappointment regarding our reception team to the respective department and we are investigating the issues you mentioned.

It would be a pleasure to welcome you again and we remain available if you want to talk to us in person about your experience.

With kindest regards,

Your Bristol Berlin Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed June 13, 2019 via mobile

Was there for a Congress! Staff is friendly and supportive! Room is nice - though not too big - just standard business size. Bed is comfortable and the provide nice amenities. They have a small gym at the ground floor 24/7 and even a pool in the basement.
Also it's at a great location near the Ku'damm, the Bahnhof Zoo and the Kaiser Wilhelms Gedächtnis Kirche

Date of stay: June 2019
Trip type: Traveled on business
1  Thank urshk2003
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BristolBerlin, marketing at Hotel Bristol Berlin, responded to this reviewResponded June 14, 2019

Dear urshk2003,

Many thanks for your stay at Hotel Bristol Berlin and your evaluation on TripAdvisor.

It makes us happy that our central location next to the famous boulevard Kurfürstendamm, the Bahnhof Zoo and the Kaiser Wilhelm’s Gedächtniskirche was beneficial for you. Furthermore, we would like to thank you for your praise regarding our staff members.

We hope that we welcome you again in the near future and we remain available for all inquiries you may have.

With kindest regards,

Your Bristol Berlin Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2019

We really enjoyed this hotel, which we found to be very luxurious for its price point.

The pool in the basement is beautifully maintained with an on-site attendant who serves freshly-made fruit drinks and platters (and insists that everyone shower before taking a dip and enter the all-genders sauna and steam room "textile-free", ie nude. Don't mess with the attendants, who are very direct Germans. They will come after you).

Our room was comfortable and carefully made-up for three (unusual, often you just get a folding bed in a corner), and the included breakfast was generous and delicious. You can enjoy it while looking out over the Ku'Dam, one of Berlin's premier shopping streets.

One disclaimer: this hotel was built in the 1950s, and while it has been recently renovated and is very clean, it definitely has the mid-Century modern style. I personally love this style, but if you're a 21st-century-only type of person, the hotel may seem a little old-fashioned and stuffy to you.

We really liked the Bristol and plan to stay there again when we are in Berlin.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank TravellerKate8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BristolBerlin, marketing at Hotel Bristol Berlin, responded to this reviewResponded June 12, 2019

Dear KayDenmark,

Thank you very much for being guest at Hotel Bristol Berlin and evaluating your stay in our house.

We are delighted that we met your expectations regarding our pool and sauna area, the room and our central location next to the famous boulevard Kurfürstendamm.

We are looking forward to welcome you again in the near future and we remain available for all inquiries you may have.

With kindest regards,

Your Bristol Berlin Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2019 via mobile

This hotel has a lot to offer: for example a swimming pool, a cigar lounge, friendly service, indoor and outdoor restaurant. I did not have dinner in the hotel restaurant.

The standard room was spacious and comfortable: It had a large double bed, a desk, and two comfortable chairs and a coffee table. However, I had a room on the first floor with a view straight into an apartment building in the backyard.

The breakfast was a bit expensive at EUR 25, but the selection of food and drinks was very good. It included varm and cold food, omelets on request, all kinds of coffee, sparkling wine etc.

Minor issues: the bathroom did not have a fan. After a shower the room was really humid and the mirror fogged up.

The lighting in the room was poor. There were downlights that did not provide any practical light at all. It was like living in a dark cave. The same goes for the bathroom. It was difficult to shave in the mirror because of the poor lighting.

Date of stay: June 2019
Trip type: Traveled with friends
1  Thank Comfort_cruiser
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BristolBerlin, marketing at Hotel Bristol Berlin, responded to this reviewResponded June 3, 2019

Dear Comfort_cruiser,

Thank you very much for choosing Hotel Bristol Berlin and evaluating your stay in our house.

It makes us happy to see that we met your expectations regarding our pool area and smoker lounge.

We hope to welcome you again in the near future and we remain available for all inquiries you may have.

Kindest regards,

Your Bristol Berlin Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2019

Right in the middle of our check-in procedure, the desk-clerk took a telephone-call, talked for about 2 minutes; letting us wait like pupils for the school bus.
As I told him my disappointment about that fact, he got rid of us; not telling us important things like the wifi-code.
Thankfully I overheard the conversation at the next desk, while the desk-clerk was busy making his call (what isn't that good, if you are keen on privacy protection), but so I hadn't to deal with that guy anymore.

We had a king bed and a one-big-blanket was brought instead of 2 tiny-ones very quick.

Unfortunately one of the blinds was missing (see picture). We found out about that, when going to bed late at night.
That missing blind was the reason, the room could not be darkened; so we were waking up several times while dawn.
That's no good for a 5-star-hotel: if somebody took out the blind; he'd rather inform the front-desk, that his room couldn't be booked for the period of the missing blind.

Speaking of a 5-star-hotel:
In a category like this, I'm expecting a fresh squeezed orange-juice for breakfast.
Unfortunately, they are not able to serve one.
And worse: They refuse to let me have a coke-classic included in the breakfast instead of the we-don't-have-fresh-squeezed-orange-juice.

They jeopardize a client-relationship instead, as I had to learn when complaining at the front desk.
Well: Here you go = this is my review.
Thank you, Bristol hotel.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank bobx77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BristolBerlin, marketing at Hotel Bristol Berlin, responded to this reviewResponded May 27, 2019

Dear Bobx77,

Thank you very much for being guest at Hotel Bristol Berlin and evaluating your stay.

We are honestly sorry to read that your last stay with us was not to your full satisfaction, especially with our reception team, the breakfast and our room. Please accept our sincerest apologies for all inconvenience caused during your stay and rest assured that we have reported your disappointments to the respective departments.

We try our best to satisfy all of our guest’s needs and expectations and we hope you still had an enjoyable time in Berlin. Please let us know if we may be of any further assistance.

With kindest regards,

Your Bristol Berlin Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2019

Very quite at the hotel, nice bathroom and good breakfast. You can eat breakfast . Nice pool. Clean. Central area. Easy to get there from the airport. Slippers and wardrobe. Restaurant, bar and cafè at the hotel.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank ReginaSilvana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BristolBerlin, marketing at Hotel Bristol Berlin, responded to this reviewResponded May 21, 2019

Dear ReginaSilvana,

Thank you very much for choosing Hotel Bristol Berlin and giving us a feedback.

We are happy that we met your expectations regarding our pool area, the central location next to the famous boulevard Kurfürstendamm and the bathroom.

It would be our pleasure to welcome you again near the future. Please let us know if we may be of any further assistance.

Kind regards,

Your Bristol Berlin Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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