The hotel itself is amazing, built and decorated in luxurious style. We stayed in a suite so we had a great view and a small balcony. The service is very well-trained and client-oriented. You should obviously visit Fischers Fritz restaurant (2 Michelin guide stars). The breakfast is a la carte but they can cook you everything according to your wishes.
The only our problem was connected with the concierge. Beforehand we asked him to buy 4 tickets to the Berlin opera, he managed to find 4 tickets for 180 each on the black market. But at the last day one of us had to go home, so we decided to sell or to return the 4th ticket to save money. The concierge told us that he would try to sell it and save money for us but he doubted that someone needed just one ticket. When we returned at the hotel and asked him about the ticket, the concierge started to talk rot, that he could't sell it and that's why he gave it as a gift to the doorman who had been working in the Regent Hotel for 10 years. Firstly, 10 years are not 30 years. Secondly, why the concierge had decided to be generous by on my behalf? He should have returned this ticket to me without any questions. 5 minutes later the concierge started telling that he had sent this doorman to the opera house to sell the ticket before the Aida itself. It reminded to me ravings of a madman. So we had no time and took the taxi to the opera. The most amazing thing was that the place was occupied by another guy. That means that the ticket was sold. Next day the main concierge Stephan started to explain the rightness of the concierge and that was the worst thing. Instead of solving the problem and finding ways to apologize concierges prefer to conceal everything and show their disrespect to the clients.
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- Also Known As:
- The Regent Berlin Hotel Berlin
- Berlin Regent