I am truly disgusted by this hotel and it's cancellation policy.
I booked this hotel for a one night stay (especially booked directly with the hotel in order to avoid them paying commission to any 3rd party), and wanted to book the reservation more than 24hours before the day of arrival, which seemed impossible. The hotel's cancellation policy only allows you to cancel your stay 2 days in advance, otherwise the full 100% of the stay would be charged.
Working in the hotel industry myself, I know that this is highly uncommon as the usual policy is that you can cancel until at least the day of arrival before noon. I was so kind to call way in advance, without result. The card would be charged.
I therefore blocked my credit card.
I consider this policy as a true rip-off and it does not witness of any feeling for hospitality.
I could not be connected with the manager, I was only suggested to send an e-mail.
My advice to you is simple: DO NOT BOOK THIS HOTEL, as they only care about your money rather than giving you a good guest-experience. It all starts with little things such as this example given.
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