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“Horrible cancellation policy - zero c”

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Hotel-Pension Wittelsbach
Ranked #595 of 634 Hotels in Berlin
Berlin, Germany
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Horrible cancellation policy - zero c”
Reviewed October 30, 2013

I am truly disgusted by this hotel and it's cancellation policy.
I booked this hotel for a one night stay (especially booked directly with the hotel in order to avoid them paying commission to any 3rd party), and wanted to book the reservation more than 24hours before the day of arrival, which seemed impossible. The hotel's cancellation policy only allows you to cancel your stay 2 days in advance, otherwise the full 100% of the stay would be charged.

Working in the hotel industry myself, I know that this is highly uncommon as the usual policy is that you can cancel until at least the day of arrival before noon. I was so kind to call way in advance, without result. The card would be charged.

I therefore blocked my credit card.

I consider this policy as a true rip-off and it does not witness of any feeling for hospitality.
I could not be connected with the manager, I was only suggested to send an e-mail.

My advice to you is simple: DO NOT BOOK THIS HOTEL, as they only care about your money rather than giving you a good guest-experience. It all starts with little things such as this example given.

  • Stayed October 2013, traveled on business
    • Service
Helpful?
3 Thank DLaureyns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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111 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
Liberec, Czech Republic
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 5, 2013

Everything in this hotel was all right apart from the fact that we booked a nonsmoking room a when we entered the room you could smell that someone smoked there recently. Anyway we didn't complain. The room was small but you could find everything you needed. Breakfast was good as well as the location (very close to the U Bahn station Konstanzerstrasse).

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SchmudLiberec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
201 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed December 30, 2011

The hotel is located just about 100 meters from Konstancestrasse U Bahn. The whole of Berlin is covered by the U & S Bahn trains. Tip- Buy a Berlin Welcome card for 25 Euros, it gives 3 days unlimited travel on buses and trains right out to Potsdam and the airports, also gives great discounts on Berlin attractions.
The hotel staff were very nice and spoke good English, breakfast was excellent, cold meats, cheeses, salad, breads etc, all served in spacious dining room.
Our room was very large with a beautiful ceiling and chandaleir. It also had a seperate couch and work table. The room was not modern but was tastefully decorated and very clean. The room was well heated despite the freezing tempratures outside.
We had a large corner bath in a seperate bathroom, which was very nice but took about 30 minutes to fill. The bathroom also had a hair shower attached to bath with a short pipe. As the bath took so long to fill, in the mornings we had to hold the hair shower over each other to get a shower. All good clean fun and it made for a memorable hoilday experience. If you didn`t know your room mate too well before your stay, you will afterwards!
A very nice hotel full of character and charm that you don`t get in the big chain hotels.

Room Tip: Ask for a Comfort room, if you want a spacious room
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank philstreet2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
106 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 19, 2011

Hotel Wittelsbach in Berlin was definitely the best deal of our whole three week trip. Located in an old mansion, but now equipped with an elevator, this hotel is located just two minutes walk from the UBahn (subway) and ten minutes walk from the Kurfürstendamm. We had a spacious room and a four piece bath, and every morning we were treated to a fantastic breakfast buffet, which included everything from yoghurt to juice, cheese and cold cuts, cereals, breads, tea, coffee and cake. And for all of this we paid €49 a night for both of us. The only problems: no internet in the room. For that we had to come down to the dining room and pay €5 a day extra.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank EEM88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tepic, nayarit, mexico
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 25, 2010

we had made reservations at the Comet Hotel. upon our arrival we were informed that they did not have a room for us but would transfer us to the Wittelsbach. Elizabeth, the receptionist at Wittelsback, was waiting for us and did everything possible to make us comfortable and welcome. we were in a rather small triple room the first night, but were up graded to a suite for the rest of our stay. the breakfast was much better than in most places. a good, well-located hotel with excellent personnel. an extra thank-you to Elizabeth!

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank toronto4567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 23, 2010

Excellent staff. VERY friendly and helpful. Rooms are outdated, but adequate. It was hot in Berlin (90's) and very hot in the rooms. No fans available. Breakfast is good for most people. If you tend to be vegetarian, there is a store around the corner with soymilk, fruits, vegetables, etc.

They require all CASH up front. This means that is you change you mind, you can't go anywhere else. It also meant I had to carry lots of cash around.

The internet was an extra 5 euros a day, but did not work for me. It did work for some others.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank humbledbyexperience
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuttgart
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 21, 2010

We stayed at this hotel for two nights, and we had several problems. We arrived in the morning and we just left the luggage, since they told us to come back at 3 pm to check-in, that's fine, but....when we come back at 3 pm, we could get the luggage only after 45 min., it seems they had problems with the key of the storage room. We booked asking for a double-bed but the room they gave us had twin beds. We complained and they told us that unfortunately on that day they did not have any more the room we asked but on the day after we could have switched room. If you stay only two nights it is very annoying to change room. We payed to have an internet access but, it was not working!... unfortunately, they just had problems with it...they did not charge us but we had to look for an internet place elsewhere.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LetiziaStuttgart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel-Pension Wittelsbach

Property: Hotel-Pension Wittelsbach
Address: Wittelsbacherstr. 22 | Wilmersdorf, 10707 Berlin, Germany
Location: Germany > Berlin
Amenities:
Airport Transportation
Hotel Style:
Ranked #595 of 634 Hotels in Berlin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel-Pension Wittelsbach 3*
Number of rooms: 31
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