Couldn't quite work out their policy on the website when booking the room, was confused when shouted at the face by one of the female staff. I explained that I had some misunderstanding when making reservation. Even when I have handed over my credit card and asked them to charge the difference in head counts (apparently the room is only for one person they charge EUR10 extra for any extra person in the room). She still kept on shouting at me: "one person! You've only paid for one person!!!" I kept on apologizing saying that I am sorry, I didn't realize that I had to pay for my children staying with me , and asked her to charge the extra head counts. Still, she insisted on screaming at me so everyone else turned around to stare at me as if I was found out trying to take advantage of the hotel. I will never consider staying in another Ibis budget hotel in my life.
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