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“Great location, good rooms”

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H4 Hotel Berlin Alexanderplatz
Ranked #129 of 633 Hotels in Berlin
Certificate of Excellence
Reviewed June 15, 2013

This is a great choice for location, cleanliness, good showers and very nice decor.
It is a small room but not too closed in. Reception is efficient and very responsive.
I am a traveller that requires a fridge and a kettle for the early morning cup of tea.
There is just space in the room and the operators should do it , add $5 a night to the tariff and pay for it in 100 days rental. Then the profit is life long. Trust me I have owned around 200 rooms for 20 plus years and the extra is profitable.
This is still a great choice at the price.

  • Stayed: June 2013, traveled as a couple
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Thank b00ntie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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690 - 696 of 1,798 reviews

Reviewed June 13, 2013

New hotel but lightyears away from any¨acceptable service level. A couple of years ago Asian friends stayed in the hotel and I felt ashamed if they witnessed the same low level.
Staff is not at al helpful, you feel being treated as a disturbance to their existence. This starts at reception and is felt in the restaurants (indoor and outdoor). Politeness, helpfulness customer care are unknown values.
I was travelling in a large group and was not the only person who felt this strange level of unconnectedness.
Extremely small room but but modern rooms.
This level of service would be unimaginable in other parts of the world where customer service and the dedication to customer satidfaction are written in capital letters.
Of course I would try another hotel when returning to Berlin.

Room Tip: Go for a room with an outside view.The rooms facing the courtyard resemble being in jail.
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  • Stayed: June 2013, traveled on business
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1  Thank Flowwolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAMADA-Berlin-Mitte, Online Reputation at H4 Hotel Berlin Alexanderplatz, responded to this reviewResponded June 25, 2013

Dear Flowwolf,
Thank you for taking the time for your review. We are surprised to hear about your experiences with our staff. We would like to apologize for that because this is not our service how it is said and supposed to be. We are often told that our staff is extremely helpful and kind. So please be assured that we will use your review for training our employees.
We hope we may welcome you again to proof our sense of service to you.
Your Team of the RAMADA Hotel Berlin-Alexanderplatz // Jeannine Apel - Online Reputation

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Reviewed June 6, 2013

Very nice room, bathroom spacious (great showers, no bath). Fantastic bed. Liked the many mirrors. room is not too big. Great location. Good breafast, many choices. Rooms are very affordable. WiFi only per 24 hours, quite expensive. Efficient administration. Great massage.

  • Stayed: June 2013, traveled on business
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Thank YokeE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2013 via mobile

Bei good hotel just 2 minutes from Alexander platz. Room are not enormous, but very clean and everything is at his place... There is the fitness and sauna but did not got the time to experience it. Dinner is Ok with a large selections of dishes not just Germany style. Breakfast is very good, waiters are gently and quickly for serving guests... There is a good choice of options, coffee is already on the table and everything is well organized. Parking a bit high as price, but necessary if you are traveling with the car. Will come again, thanks.

  • Stayed: June 2013
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Thank IK1TTD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2013

Good hotel, position close to the museum islands and AlexanderPlatz. The lunch was not always good, but I don't know whether it was something related to the conference organisation. Bathroom ok. Stuff ok. One of the annoying things was that there was not the wifi in the rooms and if I wanted it I would pay 5 euros per night.

  • Stayed: May 2013, traveled on business
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Thank frantz87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2013

Rooms are big and location is great however some cons for us included our room key being taken from our room and went and spoke to reception they shrugged it off and said maid must have taken it. No fridge or tea and coffee making facilities. Pros is location close to central train station close to shops and food shops, market and also fancy supermarket. Also ordered a very expensive tea for room service and had to wait an hour. Seemed a bit odd when it is just hot water and a sachet not a biggie but the price we paid seemed a bit too long of a wait.

Stayed: May 2013, traveled as a couple
Thank Kiwilee2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAMADA-Berlin-Mitte, Online Reputation at H4 Hotel Berlin Alexanderplatz, responded to this reviewResponded June 19, 2013

Dear Kiwilee2013,
Thank you for your review. We are sorry for the experiences you have made and the impression it gave about us. Regarding the key cards which were taken from your room we would like to apologize to you, even for the reaction of the staff at the reception desk regarding this matter.
Unfortunately, it can happen that the maid confuses this with their own key card and take it after cleaning the room.
We offer different room types e.g. the comfort category with tea & coffee making facilities. We may assist you with making future reservations.
Your Team of the RAMADA Hotel Berlin-Alexanderplatz // Jeannine Apel - Online Reputation

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Reviewed May 19, 2013

I was here for a night and really liked the hotel. It's quite new so everything is modern and stylish. The room was a bit smallish but no big deal, only because I stayed at another Ramada which bigger rooms. The bathroom was really nice too and the shower was one to step in, where sometimes they're even with the ground now, like in Asia. The staff was also very nice and helpful. I would stay here again and also recommend this hotel.

  • Stayed: March 2013, traveled on business
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Thank Travelcrazy013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about H4 Hotel Berlin Alexanderplatz

Address: Karl-Liebknecht-Strasse 32 | Karl-Liebknecht-Strasse 32, 10178 Berlin, Germany (Formerly RAMADA Hotel Berlin Alexanderplatz)
Location: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #129 of 633 Hotels in Berlin
Price Range: $81 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H4 Hotel Berlin Alexanderplatz 4*
Number of rooms: 337
Official Description (provided by the hotel):
The heart of Berlin: We will spoil you with wonderful 4 star luxury and 337 comfortable bedrooms and suites right on Alexanderplatz square in our H4 Hotel Berlin Alexanderplatz. Experience close up one of Berlin's most significant public spaces and discover all of the attractions on foot. The 1600 m2 conference area is the largest on Alexanderplatz. We have a fitness and wellness zone, an attractive restaurant in the hotel including a cozy lounge and a separate smoker's room, as well as the "Destille" hotel bar. ... more   less 
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