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“Hotel was good, staff was indifferent”

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Adina Apartment Hotel Berlin Hackescher Markt
Ranked #9 of 634 Hotels in Berlin
Certificate of Excellence
Philadelphia, Pennsylvania
Level Contributor
86 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Hotel was good, staff was indifferent”
Reviewed July 4, 2013

After two weeks of traveling around Amsterdam and Germany, the thing that is the most memorable to us about this particular hotel is how invisible we seemed to be to the front desk staff. Our room was very comfortable and very well equipped, the nearby cafes and grocery provided good options for breakfast, and the hotel was very convenient to local transportation. We found it surprising that every time we passed through the lobby, the person at the desk never once looked up to see who was coming and going. From a guest safety standpoint, I think the front desk staff should be very diligent about being aware of who is entering and exiting the hotel, and we did not have a sense of that happening at all. The woman who checked us in was very accommodating, but the woman who checked us out said "Yes?" when we approached the desk, and said not one other word as she checked us out and handed us a receipt - no pleasantries at all- no 'thanks for staying with us' -even though we spoke some German! It's a small thing, perhaps, but this is the hospitality industry, and it was truly a different experience than we had at any other place that we stayed.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gemini607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ajost, Geschäftsführer at Adina Apartment Hotel Berlin Hackescher Markt, responded to this review, July 9, 2013
Dear Gemini607, I am very sorry to read, how you felt being ignored by the reception ladies. I can assure you that this is really not our standard and we stress the team a lot, to pay attention to theses little things which make the difference. Really my deepest apologize for that and we will have to analyze this kind of impression. Hopefully you will give us a second chance to correct your impression. Kind regards Annette Jost
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (403)
Date | Rating
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  • English first
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English first
Level Contributor
7 reviews
7 hotel reviews
Reviewed July 3, 2013

Adina felt like home. Our one bedroom apartment was large, modern, clean and comfortable. It had laundry facilities in the room which was great if you'd been traveling for a while as we had. Only small issue was that our bed was two singles pushed together, which is fine, but the cover sheet was also two singles. When we asked if we could have a double covet sheet they said none of the rooms with double beds have these. Not a big deal, just a bit odd and a small minor. Location is fantastic. It's close to Hackescher Markt restaurants and the walking tours leave from there daily. Staff were friendly and helpful. Would definitely stay here me next time and recommend to our friends.

Stayed June 2013, traveled as a couple
Helpful?
Thank Natasha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ajost, Geschäftsführer at Adina Apartment Hotel Berlin Hackescher Markt, responded to this review, July 9, 2013
Dear Natasha, what a great compliment that you felt like being at home while staying with us. The laundry facilities in the one-bedroom apartments are always appreciated by travellers who are on their Europe trip. Regarding the single coverts, this is really a common German standard and unfortunately we do not have double ones. Probably it is a good idea to have some as an alternative on request. Thanks also for the comments regarding the friendliness and assistance my team provided. I hope we can welcome you soon again. Kind regards Annette Jost
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Minneapolis, Minnesota
Level Contributor
237 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed July 2, 2013 via mobile

We stayed three nights here in June and were very pleased. The location is great, only a few minutes away from museum island, Alexander platz, and the prenzlauer berg neighborhood. It's also right next to main stop, which is handy for places that are little further out (Berlin is big).

The room was very spacious, and the kitchenette and dining area was very nice to have. Also, the black out curtains are some of the best I've had at a hotel...which was nice when we wanted to sleep in!

On the downside, breakfast was pretty expensive so we opted to go to the bakery that is a minute down the street towards the market which was tasty and less than half the cost. Also charging for WiFi in the rooms is just ridiculous. What we found out, and they don't really explain, is you buy locks of time. So for instance a 12 hour block was around 7 Euro. So as long as we disconnected when we were done, we ended up only paying €7 for three days which isn't that bad.

Those issues are minor, however, and we would certainly recommend staying here!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dtravelerguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ajost, Geschäftsführer at Adina Apartment Hotel Berlin Hackescher Markt, responded to this review, July 9, 2013
Dear dtravelerguy, many thanks for your kind comments on your recent stay with us. It is good to read how much you enjoyed the comfort of the apartment and the equipment.
Regarding the breakfast it is always a question what you prefer to eat and how much. We offer a great variety of fresh products and this is cost intensive. As stated a lot of times before, if you log of each time once you checked your emails, a 12 hrs voucher can be used for several days. I hope this will not keep you away from returning to Adina. Kind regards Annette Jost
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Norwich, United Kingdom
Level Contributor
152 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed July 2, 2013

The hotel is placed centrally as a base for sightseeing close to bus, tram and S Bahn stops. The Staff are all friendly and very helpful, the rooms bright, clean and well equipped and very well sound insulated. There are many shops and restaurants in easy walking distance of the hotel. A minor gripe is the lack of free Wi-Fi in the rooms but one hour vouchers for access in the lobby are available at reception and there is a laptop for communal use. This hotel knocks spots off more expensive competitors.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Failsafe659
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ajost, General Manager at Adina Apartment Hotel Berlin Hackescher Markt, responded to this review, July 3, 2013
Dear Failsafe659, what a great rating as an brilliant Berlin Hotel. Thanks a lot for taking the time to write this nice review. It motivates us a lot that you rate us higher as some more expensive competitors. We hope to welcome you soon again. Kind regards Annette Jost
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Kloof, KwaZulu-Natal, South Africa
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 1, 2013

All the reviews are true - this really is a splendid hotel with such a good feel to it. Our room was amazing with a wrap around balcony and wonderful views of the city. The staff were friendly and helpful and the whole feel was extremely upmarket. Wonderfully located near to everything without feeling you are on top of everything. It just felt right if that makes any sense - sometimes hotels have a good energy and this one certainly did. Take a 2 minute walk into the wonderful market area just down the road and enjoy the local flavour right around the corner.

Room Tip: We were higher up and this gave a great view of Berlin without any noise.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelsey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ajost, General Manager at Adina Apartment Hotel Berlin Hackescher Markt, responded to this review, July 2, 2013
Dear Kelsey B, how kind of you to confirm the truth of the previous reviews. It is nice to read that you liked the balcony and the assistance the team provided to you. As you wrote the location is just ideal to explore the city. We hope we can welcome you soon again. Kind regards Annette Jost
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New York
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 30, 2013

Couldn't have been a better choice for our 5-day stay - great location, knowledgeable and helpful staff, clean and spacious apartment, daily housekeeping, comfortable bed, large closet, large bathroom. I would stay there again.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RosanneNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ajost, Geschäftsführer at Adina Apartment Hotel Berlin Hackescher Markt, responded to this review, July 1, 2013
Dear RoseanneNYC, I am happy to read that you had a great stay with us and enjoyed everything what Adina has to offer. We are looking forward to your next visit. Kind regards Annette Jost
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 30, 2013

My husband and I stayed here for 4 nights and it was wonderful! Hackescher Market is a great location to stay as a hub and it is really close to the subway so it was very convenient. The apartment hotel was also great - our room was very spacious and our bathroom was also big. We really enjoyed our stay and would recommend this if you are going to Berlin!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Queenster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ajost, Geschäftsführer at Adina Apartment Hotel Berlin Hackescher Markt, responded to this review, July 1, 2013
Dear Queenster, many thanks for your short and very positive review. We look forward to welcome you soon again. Kind regards Annette Jost
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adina Apartment Hotel Berlin Hackescher Markt

Property: Adina Apartment Hotel Berlin Hackescher Markt
Address: An der Spandauer Bruecke 11, 10178 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #9 of 634 Hotels in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Adina Apartment Hotel Berlin Hackescher Markt 4*
Number of rooms: 145
Official Description (provided by the hotel):
Adina Apartment Hotel Berlin Hackescher Markt is situated right in the heart of the historic Mitte district, close to Berlins famous Hackesche Hofe area which boasts ancient courtyards and an exciting selection of shops, restaurants and theatres. Other nearby attractions include Red Town Hall, the Berlin Cathedral, Boulevard Unter den Linden, Alexanderplatz and Staatsoper Unter den Linden. The underground and tram are located just minutes walk from the hotel. Berlin Tegel Airport is 25 minutes and Berlin Schoenefeld Airport 40 minutes away by car. ... more   less 
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