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“excellence in Berlin”

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Adina Apartment Hotel Berlin Hackescher Markt
Ranked #9 of 634 Hotels in Berlin
Certificate of Excellence
Israel
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“excellence in Berlin”
Reviewed May 29, 2013

I fear that another positive review may make this place too popular and more expensive-However, it really is an excellent place. The courtyard facing suite was spacious , quiet and spotlessly maintained. The reception staff were knowledgeable and helpfull. The breakfast was delightfull. What more need one say?

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
2 Thank ptouristil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ajost, General Manager at Adina Apartment Hotel Berlin Hackescher Markt, responded to this review, June 2, 2013
Dear ptouristil, many thanks for your nice statement. I can assure you that these reviews will raise the barrier for us even higher to please all guests with their different needs the best. I really appreciate your fear, but unfortunately our main purpose for being a hotel is to sell rooms as best as we can. We try to stay at reasonable rates as we always do. We hope to see you soon again. Kind regards Annette Jost
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Traveler tips help you choose the right room.   Room tips (406)
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English first
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 28, 2013

Very good location for Museum Island - only 5 minutes walk away, also right next to the Hackesher Markt train station. We were given a complementary upgrade to a 1-bedroom apartment, which was very much appreciated. The area was safe, with plenty of choices for quick places to eat. The hotel was very clean and well maintained and the rooms were spacious and well appointed.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnnabelLucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ajost, General Manager at Adina Apartment Hotel Berlin Hackescher Markt, responded to this review, June 2, 2013
Dear AnnabellLucy, many thanks for your review. Yes you are right, we are not only ideal to discover the city, but also the right starting point to check out all the museums of the museums island. We look forward to welcome you soon again. Kind regards Annette Jost
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Madison, WI
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 27, 2013

We just returned from Berlin, and we had a 2-bedroom apartment. The rooms and overall apartment were great! We had a small balcony and the kitchen area was nice even though we didn't use it. The location of the hotel is a great base for exploring Berlin.

There were a few minor things we didn't like at this hotel. First of all, the charge for wifi in the rooms. Second, the shower kept fluctuating temperatures every time any of us showered. The shower would go from extremely hot to very cold.

Overall, I'd recommend the hotel!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chelsea J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ajost, General Manager at Adina Apartment Hotel Berlin Hackescher Markt, responded to this review, June 2, 2013
Dear Chelsea J, many thanks for your review and recommendation, I am glad you liked the space of the 2-bedroom apartment with all it facilities. Regarding the change of the water temperature, we will have a look at it, as this did not happened in the past. Thanks for pointing this out. Kind regards Annette Jost
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Tauranga, New Zealand
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 26, 2013

After traveling around the world and staying in many types of hotels it was a great to strike a hotel like this. Everything about the hotel, from the helpful and pleasant staff ,the great presentation the rooms and the very good meals. This is really an excellent hotel.
Location was also very good.

Room Tip: All the rooms were very good and very quiet at night.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Terence D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ajost, General Manager at Adina Apartment Hotel Berlin Hackescher Markt, responded to this review, June 2, 2013
Dear Terence D, what a great compliment. It is nice to read that we can compete with other hotels around the world. Hopefully we are again a station on your next trip around the world. Kind regards Annette Jost
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Evanston, Illinois
Level 6 Contributor
139 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed May 26, 2013

This is probably the hardest review I've written in Trip Advisor. There is a lot of like about this hotel. The location - near the Hackescher Markt - is a great base for exploring Berlin. The rooms are spacious (including a kitchenette, which we did not use), comfortable, and well maintained. Our room had a nice walk-in shower. The breakfasts are good.

Unfortunately, service issues diminished what would otherwise have been a great stay. Here are a few examples....

We were told at check in that our reservations did not include breakfast, despite the fact that our travel voucher from the travel agent indicated that they did. We got that resolved, only to repeat the exercise at checkout. They also tried to charge our credit card for our stay, despite the fact that it was prepaid.

We were sent to a highly recommended restaurant on a Monday night, only to find (after a long walk) that it is closed on Mondays.

To save a few Euros, we decided to use the free internet in the lobby/bar area (rather than pay for in-room WiFi, which as not cheap). Unfortunately, access was doled out an hour at a time, so we were constantly going back to the desk to get additional access codes.

The staff messed up our reservation for the Reichstag, so we were unable to visit that site during our trip.

So, nice enough hotel in a good location in Berlin, but the service didn't live up to my expectations.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
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Helpful?
4 Thank elpndj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ajost, General Manager at Adina Apartment Hotel Berlin Hackescher Markt, responded to this review, June 2, 2013
Dear elpndj, I really appreciate that you took the time to write that detailed review on your recent stay with us. This platform is meant to be the place to state your opinion and your experience on your travel. If you do not communicate with us, we would not be able to review constantly our performance and revise procedures. I am sorry to read, that my team did not perform the way they were supposed to do. I can assure you that no one did this on purpose and that my team tries always to do their best, what you see in the other reviews. We are all just human and not faultless. It would be great if you would give us another chance to proof we can do better. Looking forward to welcome you soon again. Kind regards Annette Jost
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Paris, France
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 26, 2013

I can't recommend this hotel enough, we stayed for two nights at the end of March, we found that all of the staff here seem to be very helpful and happy and we definitely want to stay there again, the location was perfect, rooms stylish, beds the most comfortable that I've ever slept in, the bar staff and their cocktails are excellent and to top it off the sauna & jacuzzi after walking around the city all day is just the best !

  • Stayed March 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank SandMaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ajost, General Manager at Adina Apartment Hotel Berlin Hackescher Markt, responded to this review, June 2, 2013
Dear SandMaya, what a great review, it really sounds that you took advantage off al the services we provide. I hope you find the time to visit us soon again. Kind regards Annette Jost
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Level 3 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 26, 2013 via mobile

Like most Adina around the world the rooms are high quality and spacious. Very good facilities and nice and quiet given the proximity to the train station.

The spa, sauna and gym were very good, with generous hours to use them.

The bar snacks were a much better option than the restaurant, which failed to live up to Adina's promises. The breakfast was very average for the cost. A range of cafes nearby are better quality and value unless you are inclined towards 'all you can eat'.

A pleasant stay overall and great for business trips. A little bland and formulaic for a holiday stay

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Woody_dog07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ajost, General Manager at Adina Apartment Hotel Berlin Hackescher Markt, responded to this review, June 3, 2013
Dear Woody_dog07, many thanks for your comments. It seems you are an expert for travelling Adina.
Yes you are right we are different to the other Adina´s as we do have a great bar with bar food, but not a proper restaurant as the other Adina´s. I am glad to read that you had a pleasant stay overall. Kind regards Annette Jost
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Additional Information about Adina Apartment Hotel Berlin Hackescher Markt

Property: Adina Apartment Hotel Berlin Hackescher Markt
Address: An der Spandauer Bruecke 11, 10178 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #9 of 634 Hotels in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Adina Apartment Hotel Berlin Hackescher Markt 4*
Number of rooms: 145
Official Description (provided by the hotel):
Adina Apartment Hotel Berlin Hackescher Markt is situated right in the heart of the historic Mitte district, close to Berlins famous Hackesche Hofe area which boasts ancient courtyards and an exciting selection of shops, restaurants and theatres. Other nearby attractions include Red Town Hall, the Berlin Cathedral, Boulevard Unter den Linden, Alexanderplatz and Staatsoper Unter den Linden. The underground and tram are located just minutes walk from the hotel. Berlin Tegel Airport is 25 minutes and Berlin Schoenefeld Airport 40 minutes away by car. ... more   less 
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