I looked at every hotel site possible before choosing the Soho House and the legwork paid off. We loved the hotel. The staff are all really friendly and helpful when you need something, but they're also very chill and relaxed. They don't have the kind of slick, smiley, eagerness, that comes with big brand luxury hotels and they don't wear uniforms, but we liked all that. We asked them for help doing several things and they were always ready to help and recommend. The lobby was always playing fantastic music, our room had Joy Division and Radiohead records in it and all the details were really well considered. Our room had an enormous king sized bed and an oversized corduroy sofa and armchair. It's the exact furniture I'd want in my own living room, it was so incredibly comfortable, but it would never fit in my apartment.
The pool is more for show than anything. It's small and shallow and surrounded by people eating/drinking/doing clothed things. Still it does its job, which is to look really amazing. It's gorgeous, as are all the common spaces.
The bathroom is the best appointed I've ever seen in any hotel. We had five full bottles of different signature shower gels, plus every little amenity you can think of. Two different kinds of moisturizer and lip balm. All of it was fantastic. We didn't go to the spa, but the spa products, which are featured in the room, are fantastic. Maybe like a Berlin version of Bliss Spa with less aggressive smells/packaging. Everything doesn't reek of lemon and sugar like Bliss does. I ran a bath and turned on the steam room and went back and forth between them while playing some records, it was the best. The floors are heated, the towel rack is heated and they give you free still and sparkling water, which they replace up to twice a day if your timing is right.
What it isn't is formal. It delivers on all luxury hotel points except in the service category. There aren't a million stiff people falling all over each other to help you do everything. There's no fawning all over you. This is exactly what we loved about the place. We loved the relaxed atmosphere and still always got what we needed. Instead of stiff service people who pander, we found the staff relatable and sincere. They got us taxis right away, did research for us, made calls, helped us with directions and maps. I thought they were lovely, just not that kind of hop-to thing that people might expect at a luxe hotel.
Highly recommended. It's one of the nicest hotels we've ever stayed in and yet, it's still a good value.
Wouldn't recommend it for kids. There aren't very many rooms and it's a pretty sedate, grown up atmosphere.