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“I suggest this hotel” 4 of 5 bubbles
Review of NH Berlin Potsdamer Platz

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NH Berlin Potsdamer Platz
Ranked #111 of 633 Hotels in Berlin
Certificate of Excellence
GreenLeadersBronze level
Berlin
1 review
“I suggest this hotel”
4 of 5 bubbles Reviewed June 27, 2012

Very close to underground and walking distance from Postdamer Platz.
Clean and quite.
I stayed in this hotel for short holiday and I appreciate all services of this hotel.
The front desk staff is very efficient.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Claudio F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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602 reviews from our community

Traveler rating
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    16
    5
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (16)
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English first
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed June 8, 2012

Good news: We have just returned from a stay at this hotel in Berlin. When we arrived we were really impressed by the modern clean rooms, the wonderful location - we were walking distance to all the main sights and only took the s-bahn into Mitte once. And the breakfast was fantastic and fresh everyday.

Bad news: The one thing that let the hotel down and left a bad taste in our mouths at the end of the stay was the service we received from one particular member of staff at breakfast. We think her name was Jessica but not 100% sure. We had taken a couple of extra bread rolls from the buffet and she came over to our table and rudely barked at us that they were not for takeaway. They were not going to place our handled bread out again so we did decide to take the bread with us. The next morning on checkout we were told that we were to be charged for the bread. What made us very angry was the staff members rudeness when she came over to us at breakfast and then her failure to tell us we would be charged for extra bread - which we would of course understand and willingly pay had she been polite about it. Instead we were made to feel like criminals for taking extra bread rolls which as far as we were concerned was covered in the cost for a buffet breakfast! We did of course pay the cost anyway and feel bad for the guy at reception at 5am on checkout that bore the brunt of our annoyance but feel this is no way for a large chain of hotels to behave. This all sounds petty I'm sure but the experience put a real downer on our stay. All the other staff members were wonderful but this one person cost the hotel a glowing review from us. A real shame.

  • Stayed June 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank NRHR2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at NH Berlin Potsdamer Platz, responded to this review, June 14, 2012
Dear Guests,

Thank you very much for your feedback regarding your last stay in our NH Berlin Potsdamer Platz and the possibility for us to comment this case as is our policy so we take your feedback very seriously.

First off all let me apologize for this bad experience. The breakfast in our hotel is including the room night and is just for the consumption in hotel. If you would like to take some food with you we will charge for this extra. Unfortunately we did not explain this to you properly. We discussed this case already with our employees to beware this case in future.

However, we hope to welcoming you soon again to show you during your next stay our best hospitality.

Sincerely,

Mike Wolf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed May 25, 2012 via mobile

We accompanied my husband on a business trip and found the hotel staff gracious, friendly and accommodating. The rooms were spotless and the bathroom appeared to be scrubbed daily though we had an extended stay. They provided a high quality travel cot for our infant and had very good Internet access for very reasonable rates. They seemed to both give the Internet for free and then advertise a 8.95 per day charge. Either way it is very reasonable compared to other business hotels in which we have stayed. This is a quiet neighborhood but accessible, they have bikes to rent and it is less than 10 minutes to the S bahn.
Though there is no restaurant for dinner (breakfast was excellent- American, German, and Italian friends all pleased and a very high tech coffee espresso machine) they have a deal with a sushi place that will deliver to your room, and a few paninis available at the bar. The sushi was a nice break after a long day of sightseeing.
Our fellow guests included both business people and tourists looking for a cheaper rate. This location seems to satisfy both.

Stayed May 2012, traveled with family
Helpful?
Thank hairtwirler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, UK
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed May 8, 2012

We stayed for 3 days in early May. The hotel is about 15 minutes walk from Potsdamer Platz and 5 minutes from the nearest tube station, so very convenient. The room was spotless, obviously fairly new and very well cleaned during our stay, and very quiet. The staff were just outstanding, friendly and helpful. Buffet breakfasts were good, and the all-day bar and snack bar was fine. A very good German restaurant - Wirtshaus Stresemann - opposite the hotel too. Highly recommended.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alanb9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorchester, UK
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed May 7, 2012

Would recommend this hotel and would certainly stay here again. Good location. Clean, quiet rooms. Bathroom a little "compact", but otherwise excellent. Buffet breakfast was fantastic.Staff very helpful. We had a great time.

  • Stayed May 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank old_poundbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Level Contributor
87 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed May 6, 2012

The hotel is very stylish, smart and clean. The staff were unfailingly helpful and welcoming. We booked it because it seemed to be one of the few central hotels that included a breakfast. The self service buffet breakfast was brilliant, it included almost everything from fresh fruit to bacon and scrambled eggs. The room was comfortable, quiet (well insulated) and well designed. Its a 3 and 1/2 star, so don't expect things such as a shower cap, body lotion, free toothpaste or brushes. There was a shower/ shampoo dispenser in the shower (no bath) and some soap by the sink - that's all. The bar is quite limited for food but the staff suggested the Wirthausstrese restaurant opposite for a good old German style dining experience - excellent.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SylviaHen49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 1, 2012

Would definitely recommend as a good base for exploring city. Staff v.friendly + helpful re: booking restaurants, taxis and suggesting ideas for what to see. Reception can supply multiple use tickets for public transport (good value: €15 for 24 hours and can be used be a group of 3). Excellent breakfast, v.comfortable beds etc, bar open until 1.00am.
Will probably book again for my next visit.

  • Stayed April 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank George Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Berlin Potsdamer Platz

Property: NH Berlin Potsdamer Platz
Address: Stresemannstr. 47 | Kreuzberg, 10963 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Kreuzberg
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#32 Green Hotel in Berlin
#83 Luxury Hotel in Berlin
#84 Family Hotel in Berlin
#140 Business Hotel in Berlin
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Berlin Potsdamer Platz 4*
Number of rooms: 89
Official Description (provided by the hotel):
The brand-new, four-star NH Berlin Potsdamer Platz features a refreshing concept that combines stylish furnishings in a mix of fresh and trendy colors. ... more   less 
Reservation Options:
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Also Known As:
Nh Berlin Potsdamer Platz Hotel Berlin

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