We chose this place for its 'value'. The accommodation was average.
The problem arose after check-in, we put our things in our rooms and noticed they smelled very strongly of cigarette smoke. When we asked the shift manager about the smell, she stated that our request for a non-smoking room was a 'wish' that they couldn't fulfill due to being fully booked.
If we had the time, we would have stayed somewhere else, but this was a stopover on a longer trip so it was not feasible.
Her attitude was horrible, she definitely doesn't belong in customer service.
- Official Description (provided by the hotel):
- The new Leonardo Hotel Berlin is centrally located close to the famous shopping mile "Kurfurstendamm" and the fairground "Messe Berlin". Both, business travellers and city explorers alike will enjoy the modern design and comfort of this hotel. For business events, seminars and conferences, the hotel offers a modern conference room, which can seat up to 30 people, and creates the ideal ambiance for your successful event. ... more less
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