Wanting to take a break and have lunch during a visit to the Hamburger Banhoff gallery, my friends and I visited Sarah Wiener out of lack of other choices. After being seated we waited about 15 minutes to even be served. After ordering our food and tap waters (could not afford drinks along with the expensive food...) we waited almost an hour, and when asked where not only our food was, but our DRINKS, we were told in an unfriendly manner that they were on their way. 15 minutes later our food came, small portions, not great for the money it costs.
When we received the bill we contested having to pay so much for what we considered terrible service and mediocre food. The English speaking manager came over and used the following excuses for his terrible restaurant:
In German restaurants food always takes this long to arrive
Tap waters aren't proper drinks so the waitress just forgot about them
If we were that annoyed about waiting we should have just left
The restaurant was at full capacity
None of the above excuse the bad service, and some are frankly, pathetic lies. As the conversation went on he got angry, raised his voice, and THREATENED TO CALL THE POLICE! We stayed calm and eventually paid just so we could leave the damn place.
Anyway, a terrible experience that ruined our day and left us shaking with anger vowing never to go back and try and spread the word about how bad the staff are.
DO NOT VISIT!
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