What was almost a disaster turned into a wonderful incidence of customer service by front desk clerk Raimond. I booked thru a portal called CTrip but when I arrived at hotel, they informed me they had no rooms and had denied all CTrip bookings. CTrip never informed me but rather was advertising something not available! Raimond remembered a room that I could have (due to a different issue), and saved my day, as there were no rooms anywhere else!
Great room, good price but the restaurant was a terrible disappointment. A 20 minute soufflé took 65 minutes!!!
- Free Wifi