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“Location nice, the "hotel" a shame”
Review of CityArt Hotel

CityArt Hotel
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CityArt Hotel
Ranked #483 of 634 Hotels in Berlin
Wiesbaden
Level 3 Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Location nice, the "hotel" a shame”
Reviewed May 6, 2010

This is not a hotel, but a collection of 4 or 5 tiny converted rooms on one ground floor within an apartment house, with a business model probably of just making a quick buck out of the booming Berlin tourist traffic.
Rooms are quite new and clean, location fine (Charlottenburg, West Berlin city centre) with shopping, transport, bars and restaurants nearby, so much for the positives. And oh well, it is cheap yes - but as always: you get what you pay for. Add a few more euros and stay in a decent place!
Rooms are minuscule and have a prison cell feel. TV and hairdryer are there, but no table, wardrobe, desktop or any other convenience items. They don't have room numbers, but room names (Rome, Paris etc.) which according to their website are "directly related to the room's individual character". If so, poor Rome and Paris - cities I would never-ever want to visit if these rooms were supposed to be the cities' ambassadors!
You can hear every single sound from the adjacent rooms and bathrooms. Door banging, phone calls, conversations... all those things you ALWAYS HATED when staying in hotels.
Service is non-existent, towels not changed, reception only sporadically staffed, and if staffed the receptionist keeps talking into his mobile phone glued to his ear while you try asking him for something. If you arrive late for checkin, you have to call and wait for someone to get you in and you will not be treated as a guest, but as a nuisance. Breakfast is ok - if it is served, that is - if it is not served although you paid extra for it, don't expect any apologies or even a refund.
Statements on their website are ridiculous: "Unser kundenorientierter Service erfüllt Ihnen jedweden möglichen Wunsch rasch, kompetent und freundlich. - Our customer-oriented service will fulfil every imaginable wish of yours in a quick, competent and friendly manner." Psychiatrists call this state of mind a "delusion", it seems to occur quite frequently in the "service" industry.
Some may argue "it's ok if you just need a cheap place to sleep". No it's not. Life is too short to waste your time in places like these.

  • Stayed April 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joey034
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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18 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
london
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 20, 2009

Do not stay at this hotel. Its is not even a proper hotel. There is no one there even to pick up the phones which means that when you arive you have to call a number for someone to come and let you in. I had prepaid for this hotel arrived there at 10 o clock at night and could not get in. Called the number that they had outside and after 15 minutes a very dodgy guy came to take me in different hotel as this one was full. In the other hotel which was very old and terrible they were trying to make me pay more and would not stop until i threatened to call the police. Avoid at any case.

  • Stayed November 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank graoutso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about CityArt Hotel

Property: CityArt Hotel
Address: Niebuhrstr. 19-c, 10629 Berlin, Germany
Location: Germany > Berlin > Charlottenburg
Amenities:
Restaurant Room Service
Hotel Style:
Ranked #483 of 634 Hotels in Berlin
Price Range (Based on Average Rates): $
Hotel Class:2 star — CityArt Hotel 2*
Number of rooms: 236
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