This is not a hotel, but a collection of 4 or 5 tiny converted rooms on one ground floor within an apartment house, with a business model probably of just making a quick buck out of the booming Berlin tourist traffic.
Rooms are quite new and clean, location fine (Charlottenburg, West Berlin city centre) with shopping, transport, bars and restaurants nearby, so much for the positives. And oh well, it is cheap yes - but as always: you get what you pay for. Add a few more euros and stay in a decent place!
Rooms are minuscule and have a prison cell feel. TV and hairdryer are there, but no table, wardrobe, desktop or any other convenience items. They don't have room numbers, but room names (Rome, Paris etc.) which according to their website are "directly related to the room's individual character". If so, poor Rome and Paris - cities I would never-ever want to visit if these rooms were supposed to be the cities' ambassadors!
You can hear every single sound from the adjacent rooms and bathrooms. Door banging, phone calls, conversations... all those things you ALWAYS HATED when staying in hotels.
Service is non-existent, towels not changed, reception only sporadically staffed, and if staffed the receptionist keeps talking into his mobile phone glued to his ear while you try asking him for something. If you arrive late for checkin, you have to call and wait for someone to get you in and you will not be treated as a guest, but as a nuisance. Breakfast is ok - if it is served, that is - if it is not served although you paid extra for it, don't expect any apologies or even a refund.
Statements on their website are ridiculous: "Unser kundenorientierter Service erfüllt Ihnen jedweden möglichen Wunsch rasch, kompetent und freundlich. - Our customer-oriented service will fulfil every imaginable wish of yours in a quick, competent and friendly manner." Psychiatrists call this state of mind a "delusion", it seems to occur quite frequently in the "service" industry.
Some may argue "it's ok if you just need a cheap place to sleep". No it's not. Life is too short to waste your time in places like these.
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity and TripOnline SA so you can book your CityArt Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.