I don't normally bother writing reviews for hostels but I felt I had to this time as this hostel was clearly in a class of its own.
Loved: The area (Prenzlauer Berg), the proximity to Senefelder Platz U-Bahn (right across the road), the ability to take a leisurely walk down to Alexander Platz, the building, the way the building has been modernized, the beer garden, the fact that the beds in the dorms are already made (MAJOR plus!), the cool key fob system, the lockers in the rooms (also operated by the key fob), the cool type of people that seemed to be attracted to this hostel, the hip/trendy/chilled out vibe in the lobby, and the hairdryers in the guys' shower room!
One thing which let this hostel down is that some of the staff did not seem to be the most customer service-oriented people I've ever met. For example, when there are two people working on the reception desk, and they are both dealing with one customer and then another customer arrives, I would consider it to be normal for one of the members of staff to immediately cease dealing with the first customer and move over to the newly-arrived customer. Or at least acknowledge the newly-arrived customer's existence and apologize for keeping them waiting. But this unfortunately didn't happen at Pfefferbett.
So, in summary, the actual building/facilities/area/clientele were/are utterly first class... but I think this hostel could improve its standing even further if the staff got some training on good old-fashioned 'the customer is always right' Anglo-Saxon customer service.
- Official Description (provided by the hotel):
- We’re located in part of the Pfefferberg industrial monument. This former brewery, which was built in the mid-nineteenth century, is now a one-of-a-kind cultural centre. Here you can explore galleries, artist's studios, clubs and restaurants. Right on our doorstep!Our hostel has some impressive architecture. It combines nineteenth-century industrial architecture on the outside with stylish design on the inside. The lobby has brick-vaulted ceilings, organic forms, a huge light installation and an open fireplace.Our dorms have impressive brick-vaulted ceilings and each bed has its own locker, reading light and power socket. Our double and single rooms feature exclusively designed furniture plus TV and Internet access. ... more less
- Reservation Options:
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- Also Known As:
- Pfefferbett Hotel Berlin