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Reviews (1,885)
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Reviewed October 4, 2017 via mobile

Our experience with cleaners was rly good every time we come back from downtown we got new towels and room cleaned.
Diner is always fresh and nice, i like this hotel and reception is rly good.I will come back.Greetings to Ljubo :)

Stayed: October 2017, traveled with family
Thank 788matejaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2017 via mobile

Stayed here for a couple of nights. Great location, literally 1 minute walk to the U station where there's a train every 4 minutes to most places in Berlin. Nice little bakery/cafe round the corner which served up a pretty good breakfast for 2 for 16€. Quiet enough hotel, rooms are fairly basic but all you need really as I wouldn't think you'd be planning on sitting in your room when there's so much else to explore. Only 1 warning and that is the beds are super soft which destroyed my back but that's just a personal thing and would
probably be okay for most people. Overall a really solid choice to base yourself in Berlin.

Stayed: September 2017, traveled as a couple
Thank Sean K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2017

The hotel was clean and tidy with staff helpful, the only down side was the room was very small but as we spent the majority of time out that is only a minor gripe.

The location is ideal for central Berlin and the transport links are great and very close by - 5 minute walk to the underground/urban train system. Easy connection for the train from and to the airport.

  • Stayed: August 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
Thank 588hussainb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2017

Me and my sister stayed at Best Western Hotel am Spittelmarkt the weekend 1-3 September.

When we arrived to the room, the room smelled a little bit funky. We assumed the room hade hade been closed for a while . Open the windows, started the AC and spray some water in the shower and basin.

When we came back tired late in the night the room smells pretty bad of sewers. We decided that we were too tired to change room.

When we woke the next day the smell was still there but not as bad. We complain to the receptionist. The receptionist told us that there was nothing he could do till housekeeping had been inspecting the room. And told us to goo out fore the day and that they would solve the problem.

When we came back later that afternoon the bad smell was gone, the windows was closed and the AC was off. We assumed that the problem was goon and that everything was in order.

When we then came back early sunday morning the poop smell was back and really bad. I went back to the reception and asked for a new room. They said there were no rooms left and they were fully booked and that we could get a discount the next day.

When we checked out the gave us a discount of 10% of 358 EUR. = 35,8 EUR.
36 EUR. For Sleeping in poop smell for two days. I told the receptionist that it is not acceptable. He told me that it was the best he coud do for now and that his manager will contact me.

I have not been contacted by Best Western Hotel. And I strongly recommend you to choose an other hotel. And if you stay there and have a problem don't trust the staff. And stay in the reception until the problem is fixed.

I am sure the hotel knew the problem whit our room. The hotel had no problem fixing the smell temporarily and the staff were not the surprised at all.

  • Stayed: September 2017, traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Ludwig W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2017

Great hotel ,3 stops from alexanderplatz on U bahn, had breakfast once in hotel , delicious and plentiful, supermarket two streets away, u bahn at top of street, also cafe , restaurant and bakery in Street, staff very friendly and helpful, comfortable bed and very clean room , we purchased the Berlin welcome card which was invaluable for ease of travel throughout the city and to airport, would highly recommend this hotel and would certainly stay here again .

  • Stayed: September 2017, traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank Siobhan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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