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“Great value & Excellent location”

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BEST WESTERN Hotel am Spittelmarkt
Ranked #158 of 634 Hotels in Berlin
York, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great value & Excellent location”
4 of 5 bubbles Reviewed February 18, 2013

Just returned from 3 nights staying at this hotel with my partner.

It was perfect for a city break, being right on the U2 line a couple of stops from either the main sites to the west, or a short journey to Kreuzberg to the east.

The rooms were clean, although a little on the small side & the beds were a little basic, the bathrooms were very nice (great shower) and the breakfasts were one of the best I've had on the continent.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elton79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,646 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
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  • Dutch first
  • English first
  • Finnish first
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  • German first
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English first
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 16, 2013

This is the 3rd time I have stayed in this hotel. I like it for many reasons:

-it's clean: housekeeping are very pleasant and easy to deal with.
-the location: is located right next to the Spittelmarkt U-Bahn (U2 Line) so you can get to Alexanderplatz and other attractions very easily. The neighborhood is also quiet.There is a Netto very close for supermarket needs. An ATM out the front. There is also a couple of coffee shops (the front desk also does coffee) and a fantastic tapas bar across the road.
- the decor: it's clean, modern and has everything you could need for a short stay. Comfy bed and pillows, plenty of towels, a safe, a closet, a desk and a couple of chairs.
- the service: the reception are informative and polite.
- free wifi: it seems increasingly difficult to find this free amenity in other hotels throughout Europe. The wifi was a decent speed and easy to connect to.
- our room: was in the second building facing the carpark. Not much of a view but it was very quiet.
- the bathroom: I was so happy to have an actual shower! We've been staying in places where the shower was just a bath without a shower curtain. It's nice to have a real shower. There was also a fan in there which is not common throughout Europe but should be.
- the breakfast: 9 Euro is a little steep but this breakfast is actually really awesome. One of the best in Europe.
- the price: this place is almost like a hidden gem in Berlin. It's the reason why I come back every time. The neighborhood is quiet, the price of the hotel is fantastic, the rooms are nice, the location is not too local but not too far away and I can relax!


The (not really) "bad":
- the TV channels are not in English. Now, this doesn't exactly seem like a bad thing to me because I realise I'm in Germany where the most spoken language is in fact, German and not English. In that case, English-speaking travelers who enjoy a bit of downtime in front of the telly might want to consider bringing a media player or a laptop/tablet to play your own shows or movies on.
- You can hear everything that goes on in the halls.
- there is no minibar or fridge. It would be awesome to keep a few snacks and drinks cold but there is a supermarket close by so it's not so much of a bother.

Guest tips:
I know it can be difficult to leave your hotel room at 5am without making much noise, but try not to scream "NO ONE CAN F******* HEAR ME!" in the hallway.
Yes, we can.

Also, try not to stop in front of guests rooms and loudly argue where the exit is.
Thanks for the early wake up call.


Overall:
I will always stay here! I absolutely love it and recommend it. Thank you for the fantastic stay, yet again.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwspm-service, Manager at BEST WESTERN Hotel am Spittelmarkt, responded to this review, February 18, 2013
Dear Jessica,

thank you for your opinion regarding your recent stay at our property.

We are very happy, that you are satisfied with our team and our hotel.
We appreciate your loyalty to our brand.

We take every feedback to heart and focusing on improving. I will ask for chance to add more english TV channels.
We are looking forward to welcome you again soon.

Your BEST WESTERN Hotel am Spittelmarkt Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Southern Finland, Finland
Level Contributor
49 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed February 14, 2013

A chain hotel with no soul or sense, but also horrific internet. Going to the front desk and asking them to fix it gives you the answer - literally - "it works perfectly". Only after tremendous amount of anger and frustration them coming to the room checking the internet they admit it's not working. The breakfast is pretty good, yet expensivish, and the location is not very bad. But overall, left a dull, boring and underserviced feeling. The air condition is horrendous.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Timo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwspm-service, Manager at BEST WESTERN Hotel am Spittelmarkt, responded to this review, February 18, 2013
Dear Timo,

thank you for your estimation regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

Your BEST WESTERN Hotel am Spittelmarkt Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
97 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed February 13, 2013

The hotel is conveniently located near the metro, and a pleasant walk (20 mins or so) to many major attractions, such as the Brandenburg Gate. The room was clean, but small and basic. The free wi-fi offered was OK although unreliable at times and we did not pay for breakfast as there were many other options close by which were more affordable. The front desk was always staffed, which was of use to us very early in the morning when we required a taxi to the airport.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicole T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
Level Contributor
101 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed February 10, 2013

stayed one night, arrived before midday and was accomodated once a room was freed. very attentive, polite and smiling staff, decent breakfast, comfortable bed in a spacious and tidy room. free internet of good speed, metro station some 3 minutes walk, supermarket another 5 minutes in the opposite direction (go through the passage, then turn left and there is netto there). in the area there is lot of development / construction works right now, but i did not notice any disturbing noise. location and services great, no luxury / would probably not go there with my wife to enjoy berlin, but my clear choice for my next business trip to berlin.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank twztwztwz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidstone, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 9, 2013

This was my first time back in Berling in 34 years, Spittelmarkt would have been in East Berlin at that time and a touch difficult to visit.
The Best Western Hotel is very new, you can almost smell the paint. It is very clean, comfortable and very well placed to visit the rest of this fascinating city. The U-bahn station is just around the corner. The hotel staff are friendly and helpful; they helped to resolve a problem with the airport transfer arrangements. Breakfast is excellent, a lots of variety, help yourself, buffet. There aren't really any other facilities, the bar is just an extension of the reception counter, but no matter, there is an excellent tapas bar literally just across the road serving very good food.
All in all the Hotel is good value for money and a good base to use for a visit.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brian_parsons87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed February 6, 2013

The hotel is within walking distance to all the major sites; Brandenburg Gate, Gendarmenmarkt, Berlin Cathedral and the Museum Island if you are willing and able . If not, there is a city sightseeing tour bus which stops nearby. There is also a U-bahn station literally a minute away. The room had everything we needed for a short stay in the city. TV was only German, no subtitles either. Beds were comfy, shower was uber powerful. The room was exceptionally clean which for us, is the main thing. Personally I think that the staff let this hotel down. But if you are willing to live by my motto 'if you want something doing, do it yourself' then you should find this hotel a decent stay.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jess M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel am Spittelmarkt

Property: BEST WESTERN Hotel am Spittelmarkt
Address: Neue Gruenstr. 28, 10179 Berlin, Germany
Location: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#129 Family Hotel in Berlin
#131 Romantic Hotel in Berlin
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Hotel am Spittelmarkt 3.5*
Number of rooms: 244
Reservation Options:
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Also Known As:
Best Western Am Spittelmarkt
Best Western Berlin

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