We had requested a double room and the confirmation stated "comfort double room", located on the top floor or in the rear wing. What we got was an attic room with sufficient space for 2 single beds placed end to end. When we raised this issue we were told that the 2 single beds constituted a double bed and it was "a wish to get them together"! We were upgraded the next day to a double bedroom at no extra cost after much discussion ! The attic rooms are not air-conditioned but did have a small oscilating fan, this was not much use when the temperature was 38c outside ! We requested an ironing board and iron, but, received the iron not the ironing board as they we too busy ! It is a shame as the hotel is quite lovely as is the breakfast, the rooms were well maintained. However the main staff made things just too difficult ! All the 39 TV channels are in German only !
- Official Description (provided by the hotel):
- The Hotel Zarenhof in Berlin Prenzlauer Berg is located at Schonhauser Allee in a trendy and vibrant area of the Prenzlauer Berg district. With its diverse cultural scene and countless trendy bars located in stunning "Founder's Period" architectural buildings, this district continues to attract more and more visitors. All the tourist attractions in Berlin - the Alexanderplatz, Museum Island, Brandenburg Gate etc. can all be reached in just a few minutes with the U2 underground line (the Eberswalder Strasse stop is right outside the door). Despite its central location, our bedrooms and apartments overlook the innermost courtyard and are therefore very quiet. ... more less
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