I did the free tour in Dec/2011 when I visted Berlin for the first time and I liked it very much. Our guide was Kim and she was very nice - gave us all the info about the history/sites.. but in an entertaining way and we enjoyed.
On this tour you get to see all the mainstream touristy sites and to know all the basic tourist info which is great for the first day in Berlin. Personally, I prefer the "alternative" side of Berlin :) so we, also went for their alternative tour. Our guide was Amy and she was great. We had a great time with her, she was friendy and full of fun and intersting info about street art, nightlife...
This year in June I went with my friend who haven't been to Berlin before and on our first day I made him go :) on a free tour to see the tourist Berlin. That day The Brandenburg gate and some other nearby sites were closed due to Mr Obama visit. Our guide was Sebastian and he did his best to make the tour interesting enough regardless of not seeing "the major sites" and he managed it quite well.
I'd recommend this tour for everyone going to Berlin for the first time and/or people who came to alternative Berlin visit - this is the best way to see mainstream Berlin tourisyt sites - everyone can spare 3,5 hours for that :)
Wear some comfortable shoes!
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