We had a car break-down and could not get to the hotel by the suggested check-in deadline. Neither could we contact the hotel desk right away as we were stranded for most of the day. When we finally contacted the owner that we would be running late by about two hours, he did not even bother to do anything to let us in after hours. He could think of something. But he did not want to do anything. He just said that he was going home, and that's that.
Our experience has been that there was always somebody in a hotel to cover for emergencies. It appears that in this "hotel" the owner is the only person and he leaves the premises at 10 pm sharp and is unwilling to make any concessions for unforeseen events beyond anybody's control. The guy was rude to the point of refusing even to give us at least a refund for breakfast that we were not going to use and making silly suggestion to get a compensation from Hertz for the hotel charges as if Hertz was somehow deliberately responsible for car problems.
I will never stay in that "hotel". If you have rich program (and who on a European vacation does not) and have a reasonable chance of being late for check-in for whatever reason, my honest recommendation is avoid that place.
- Official Description (provided by the hotel):
- Small hotel in the heart of the medieval town Rothenburg ob der Tauber. The hotel has a wonderfull view to the valley. Run by family. ... more less
- Reservation Options:
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