We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice place, but horrible customer service experience”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Altstadthotel Zum Hechten
Ranked #8 of 40 Hotels in Fussen
Certificate of Excellence
Middletown, Connecticut
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice place, but horrible customer service experience”
Reviewed September 23, 2012

Location is great. Rooms are remodeled, bright, and clean. Normally I would such a hotel 4 stars. However...

Don't ask reception staff for anymore than check in and check out responsiblities. I had a very disheartening experience while asking for room service. The restaurant (good and well priced) referred me to reception for room service. I politely waited 1/2 hour for the clerk to finish his work, while he ignored me. He finally decided to attend me when other guests entered. I asked to make an order. He blew up, violently waved his arms at me, ridiculed me in front of other customers, and told me to go to the restaurants.

Needless to say I was shocked and left without making scene. The hotel really has a lot going for it. Howevaer, It is truly sad that one uneducated and/or underpaid staff member can absolutely ruin yor stay. Management should take greater care in who they make the face of their business.

As a side note, I am fairly culturally sensative as served as volunteer for 3 years in a third world country. I also have thick skin as I have worked over 5 years year in public service interviewing a very demanding disgruntled public. So when I said that I was shocked, I would think that the vast majority of travelers would be shocked given the same situation.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wesley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

395 reviews from our community

Traveler rating
    184
    144
    45
    13
    9
See reviews for
116
171
11
6
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Fort McMurray, Canada
Level Contributor
3 reviews
3 hotel reviews
Reviewed September 2, 2012

Where to start? The location was very central in the "old city" - great for exploring the sights. Our room was clean, modern and the four bed option was perfect for us and the kids. We were warmly welcomed by staff upon arrival who knew exactly what we needed...they had us bring our car into their "courtyard", we unloaded luggage to our room and then they directed us to their underground parking garage (welcome cool in the heat wave). Once that was done, they offered us advance passes to the Neuschwanstein castle - highly recommended - it allowed us to bypass the huge lines the next day...and a bonus since the passes were also at a discount. My kids appreciated the wi-fi access.The breakfast was very nice - good variety buffet , well attended by staff so that nothing ran out. We had supper in the hotel restaurant that night. The food was excellent, as was the service. Fussen is a lovely town - we only stayed one night...next time we will stay 2 or 3 at least. The many shops, restaurants and bakeries can't be appreciated in such a short visit. Beyond the castles, there is so much to see that we didn't anticipate. I would stay in this hotel again without hesitation.

Room Tip: Our room faced their courtyard and was very quiet.
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hans Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonn, Germany
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 1, 2012 via mobile

We were staying in this hotel during our holiday in Füssen and were pleasantly surprised at horrible friendly the staff at the hotel was.

The room was just as advertised and with all the necessary amenities. They've a nice restaurant where we had a typical German dinner completed with beer and sausages!
Their breakfast was absolutely fabulous and the old couple who were serving breakfast were so cute!

Most staff also knew some English so it was easy to communicate with them.

The location is really nice, not too far from railway station.
The hotel also gave us a nice parking spot for our bicycles.

All in all we had an amazing time in Füssen and thiamin hotel did not spoil it for us. Worth it!

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zeiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 24, 2012

Our room was clean and relatively spacious for Europe. We had a balcony that overlooked the parking lot. The location is good- right in center of town and a short walk from the train station. Breakfast was good. Front desk very helpful with maps and such. The wi-fi wasn't working in our building, so we had to go over the main building to use it, but no big deal.

  • Stayed August 2012, traveled as a couple
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san diego
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 21, 2012

We stayed here one night in July (2 adults; 1 teenager) and were pleased with the accommodations. The location is terrific as it is in town and within walking of the major attractions, restaurants, etc. The staff was helpful with any questions we had. Breakfast was pretty standard but good nontheless. The room we had was a downstairs room with no view. the beds, bathroom and room size were fine. If we were staying longer I would have asked for a different room but for one night it was fine. Overall, for the money it was a good deal. I'd definately consider staying here again.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank theodorecleaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 21, 2012

I went to the Altstadhotel Zum Hecten in Fussen, Germany to visit Neuschwannstein. This hotel has been run by the same family since the mid-1800's. Florien and the rest of the family who run the hotel made us feel like the most important guests in town. It was the best hotel at which we stayed during our trip to Italy, Germany and France. We will definitely return.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 21, 2012

We booked this hotel based on reviews from Trip Advisors. Our opinion is, it was just okay. Nothing spectacular, nothing terrible. Very Average. The room itself was decent sized, with a balcony (that overlooked the parking lot). We were woke in the middle of the night, by some people talking loudly in the parking lot. Not sure if they were employees or guests. Several other reviews mentioned the rude person at the reception desk. We experienced the same thing. She was a middle aged lady who looked the right aged to be what we assumed was the owner's wife...he was very helpful and polite when we checked in. We can only assume that the reason she is still employed there is because she is somehow related. Otherwise, we can't imagine who would put up with that type of behavior to customers. My teenage kids were afraid to call the front desk and ask a question because she had been so rude to us. That is truly unacceptable. We had done nothing to offend her, other than asking for the wifi password. Which by the way, did not work on 2 of our 3 devices. All that said, the area was very cute. Breakfast was decent. The elderly ladies in the breakfast room were very nice and cute! We also appreciated the Castle vouchers they provided, so we were able to avoid the long ticket lines. We would probably try a different hotel the next time we are in Fussen.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank texasgirl219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Fussen hotels
0.1 mi away
Hotel Sonne
Hotel Sonne
#1 of 40 in Fussen
1,574 reviews
0.2 mi away
Hotel Hirsch
Hotel Hirsch
#3 of 40 in Fussen
671 reviews
0.1 mi away
Luitpoldpark-Hotel
Luitpoldpark-Hotel
#11 of 40 in Fussen
417 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Hotel Fantasia
Hotel Fantasia
#2 of 40 in Fussen
581 reviews
0.2 mi away
Hotel Schlosskrone
Hotel Schlosskrone
#5 of 40 in Fussen
798 reviews
0.1 mi away
City Apart Hotel Fussen
Show Prices
Show Prices
Show Prices

Been to Altstadthotel Zum Hechten? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Altstadthotel Zum Hechten

Property: Altstadthotel Zum Hechten
Address: Ritterstr. 6, 87629, Fussen, Bavaria, Germany
Location: Germany > Bavaria > Swabia > Fussen
Amenities:
Free Breakfast Restaurant
Hotel Style:
#8 Romantic Hotel in Fussen
#8 Family Hotel in Fussen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Altstadthotel Zum Hechten 3*
Number of rooms: 35
Official Description (provided by the hotel):
1001 Possibilities for you!Unique as the town Fussen is also our prestigious hotel. Behind a picturesque facade, you will find an individual, snug comfort, in our recommended restaurant. One can enjoy all the specialties that have been made known through the Alps region.Experience the beauty of the area in the middle of the Neuschwanstein countryside during your holiday. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, TripOnline SA, HRS, Agoda, Priceline and Hotel.de so you can book your Altstadthotel Zum Hechten reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Altstadthotel Zum Hechten füssen
Altstadthotel Zum Hechten Hotel füssen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing