Location is great. Rooms are remodeled, bright, and clean. Normally I would such a hotel 4 stars. However...
Don't ask reception staff for anymore than check in and check out responsiblities. I had a very disheartening experience while asking for room service. The restaurant (good and well priced) referred me to reception for room service. I politely waited 1/2 hour for the clerk to finish his work, while he ignored me. He finally decided to attend me when other guests entered. I asked to make an order. He blew up, violently waved his arms at me, ridiculed me in front of other customers, and told me to go to the restaurants.
Needless to say I was shocked and left without making scene. The hotel really has a lot going for it. Howevaer, It is truly sad that one uneducated and/or underpaid staff member can absolutely ruin yor stay. Management should take greater care in who they make the face of their business.
As a side note, I am fairly culturally sensative as served as volunteer for 3 years in a third world country. I also have thick skin as I have worked over 5 years year in public service interviewing a very demanding disgruntled public. So when I said that I was shocked, I would think that the vast majority of travelers would be shocked given the same situation.
- Official Description (provided by the hotel):
- 1001 Possibilities for you!Unique as the town Fussen is also our prestigious hotel. Behind a picturesque facade, you will find an individual, snug comfort, in our recommended restaurant. One can enjoy all the specialties that have been made known through the Alps region.Experience the beauty of the area in the middle of the Neuschwanstein countryside during your holiday. ... more less
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- Also Known As:
- Altstadthotel Zum Hechten füssen
- Altstadthotel Zum Hechten Hotel füssen