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“Improve the air conditioning!”

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Steigenberger Hotel Drei Mohren
Ranked #1 of 31 Hotels in Augsburg
Certificate of Excellence
Newcastle
Level Contributor
76 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Improve the air conditioning!”
Reviewed August 23, 2012

The best thing about this hotel was the breakfast - great selection and good quality ingredients. The worst thing was the unbearably hot room. Despite advertising air conditioning the room was hot. The air conditioning was a feeble whisper of warm air. We gave up on it and got a bit of sleep on a very warm night with the window open. Hotel receptionist was very friendly and suggested an excellent Italian restaurant for dinner. Parking is charged extra and is a 5 min walk from the hotel. Lobby and rooms are nicely decorated and the location is central. Not a bad choice if travelling in cooler weather.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wre3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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670 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
London, United Kingdom
Level Contributor
90 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed August 9, 2012

stayed here for the first time after total renovation this Spring.
I liked:
- hotel decoration, international standard
- breakfast buffet, very large variety of everything you could wish in th morning
- the breakfast server (lady in her late fourties) so professional and kind
- SPA and gym area, really wonderful

I did not appreciate:
- Steigenberger hotline put me on hold for a long time twice to make my reservation, not acceptable foe a hotel chain which wants to be of international level.
- hotel almost empty I was assigned the smallest room, bathroom so tiny that 3 persons couldn't enter at a time.
- Upon checking in, I was not told that the A/C did not work with temperatures around 30 degres C outside impossible to open the window as lots of small insects and moskitos entered.
- When complaining to frontdesk receptionnist proposed to bring a fan to the room.
- I was given an waccess code for thr WiFi but when I wanted to use it in the evening it did not work, front desk told me that they were working on fixing the problem, Luckily it worked later on.
- poorly trained front desk staff to handle with complaints

Room Tip: 319 room to the back of the hotel, bathroom too small, A/C not working
See more room tips
  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank RudyMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
64 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed July 19, 2012 via mobile

Great hotel for a visit to Augsburg. With its central location, there are a lot of restaurants close by.
The hotel is very clean, the size of the rooms is ok for European standards and the breakfast buffet is excellent (while there also a lot of other breakfast options near by).
One note - the folder in the room suggests that the reception has "plenty" of information and maps about jogging options... Well, they don't, but where still helpful in suggesting a decent route.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Theusdude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford, United Kingdom
Level Contributor
85 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 13, 2012

Just stayed there for a couple of days, room generally good and worth the money.

However, the air conditioning didn't work and was not dealt with after reporting it on the first morning. The days we were there were very hot, at the price paid I would expect it to be sorted or a room move offered.

Not the hotel's fault, but there is a lot of repair work going on in Maximillianstrasse so you can't open the indies if you won't to level in or during the day.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manxshaun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 29, 2012 via mobile

This hotel has been newly renovated, after having been closed for 1yr, and no attention to detail was spared. Really this hotel is stunning, one of the nicest places I've ever stayed, truly outstanding. The staff were also very helpful

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UK_Traveller_113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Steigenberger Hotel Drei Mohren

Property: Steigenberger Hotel Drei Mohren
Address: Maximilianstr. 40, 86150 Augsburg, Bavaria, Germany
Location: Germany > Bavaria > Swabia > Augsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Augsburg
#1 Family Hotel in Augsburg
#1 Business Hotel in Augsburg
#1 Spa Hotel in Augsburg
#1 Luxury Hotel in Augsburg
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Steigenberger Hotel Drei Mohren 4.5*
Number of rooms: 131
Official Description (provided by the hotel):
With a stunning history going back over 500 years the Steigenberger Hotel Drei Mohren is one of the most traditional hotels in Germany. As the place to be it is located on the historic and glamorous boulevard of Augsburg, the Maximilianstraße. Also the city of Augsburg has a long history going back over 2000 years: stretching from the Romans to the era of the textile industry, through to the Augsburg Puppenkiste puppet theater and Bertold Brecht, who attended high school here. The Fuggerei and the main train station both take approx. 14 minutes to walk to, while the Town Hall Square and Perlachturm tower can be reached in about 5 minutes. The 131 air-conditioned rooms are furnished in an elegant style and have a size from 20 sqm to 83 sqm. Choose between the categories Standard, Superior, Executive or Suite. In addition the hotel offers also a barrier-free room as well as allergic-rooms and apartments for longer stays equipped with a small kitchen. The culinary highlight of the hotel is the Gourmet Restaurant Sartory. Based on the french cuisine executive chef and host Simon Lang knows how to create culinary highlights combined with an exclusive selection of wine. The restaurant MAXIMILIAN’S offers you a variety of regional and international delicacies. The open kitchen and the modern atmosphere, both together with its extensive wine selection will invite you to linger. Feel free to enjoy our terrace during summer evenings while having a spectacular view on the historic Schaezlerpalais or the Maximilianstraße. The bar 3M with its fine cocktails, regional spirits, nonalcoholic refreshments and typical bar food is a special place to meet downtown. There are twelve variable function rooms from 26 sqm to 538 sqm with a total space of over 1000 sqm. Several foyers and a terrace in the courtyard complement the event part. Our 360 sqm Day SPA Relax Max with an aroma-sole-steambath, a biological sauna, a Finnish sauna and a room for relaxation is the ideal place for recreation. A fitness room and a separate ladies sauna are also part of this oriental designed area. ... more   less 
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Also Known As:
Steigenberger Drei Mohren Augsburg
Steigenberger Drei Mohren Hotel Augsburg

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