I was part of a group who arrived at this hotel late, tired, and wet after travelling all day from the UK. The receptionist had kindly kept our rooms till we arrived, and patiently dealt with our various arrangements and requests for directions to the nearest pubs/restaurants.
The hotel was spotlessly clean throughout; rooms are modern, beds comfortable, and the buffet-style breakfast delicious. All of the staff were friendly and courteous. The location is a 10 minute walk from the central train station, so very convenient for trips to Munich, although Augsburg itself is a pleasant city to visit.
All in all I can't think of any negatives for this hotel, and would happily recommend it to anyone.