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“Few nights stay”

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Altstadthotel Arch - Hotelneubau
Ranked #45 of 48 Hotels in Regensburg
Johannesburg, South Africa
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Few nights stay”
Reviewed May 26, 2014 via mobile

Great location if you are looking to be in the centre.

Modern,clean room

Good service

Very good breakfast.


The only thing I didn't like was the fact that there was no tea/coffee in the room.
No dressing gown/slippers.It would have been great if the breakfast was officially served from 6:00 or 6:30. (Important if you're there for business/work)

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marbid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
knerr, Leiter Gästebetreuung at Altstadthotel Arch - Hotelneubau, responded to this review, August 14, 2014
Dear Marbid,

thank you very much for your feedback to your stay at our Altstadthotel Arch. We also thank you for your helpful suggestions - we will check the possibilties.

We hope to welcome you soon again and send you best bavarian wishes!


Nadine Gregor
Customer Care
Regensburghotel.de
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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15 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Any
English first
Melbourne, Australia
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 8, 2013

Arrived at the hotel to be told the car park was a bit of a walk. It is a Public Car Park but if you ask you can get a small discount. The hotel is a little awkward to get to as signs indicate no vehicle access. Well, from here it only became very disappointing. The female receptionists can only be described as rude, non responsive and self indulgent. At no time did we receive assistance from them although the male assistant was helpful however he was told to move over and get on with it as other guests were waiting. DO NOT accept a room facing the front of the hotel as you will not sleep.

Room Tip: Choose a room at the back of the Hotel as the noise from the front will restrict your sleep. You nee...
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Beetle101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Regensburg hotels

Los Angeles
Level 5 Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 3, 2013

This hotel is perfectly located on a main square, with easy walking to most any destination, and was a great value. The rooms are small but sufficient. My only warning is to avoid rooms facing the square if you don't stay up past 1 or 2 am, as the square can be a bit noisy. But that's not an issue with the hotel itself. And if you are on an upper floor and the weather is warm, there are no fans or air conditioning so it could be uncomfortable.

Contrary to other reviews, the staff was quite friendly and helpful. Make sure you park in the underground theater parking as the hotel provides free parking there.

Room Tip: Top floor is a bit warm, and rooms facing the square are somewhat noisy.
See more room tips
  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
knerr, Geschäftsführer at Altstadthotel Arch - Hotelneubau, responded to this review, September 4, 2013
Dear guest,

Thank you very much for your feedback during your stay with us. It is very important to us to improve our service, monitor our strengths and weaknesses, and be able to fulfill your needs at all times.

We also thank you very much for your good feedback to our Altstadthotel Arch.

We hope to welcome you soon at Regensburg and I am looking forward to hearing from you.


Best regards

Nadine Gregor
Customer Care
Regensburghotel.de
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 1, 2013

The hotel is in the center of the old Regensburg near the city hall. It was small and nice place to stay during my business trip in Regensburg. There were a lot of restaurants around the area. Like many other hotels in Europe, this hotel did not provide tooth brush and things alike. As most of the shops in the town were closed after 6 pm. I had to live a day without tooth brushing when I firstly arrived in town.

Stayed March 2012, traveled on business
Helpful?
Thank Rui L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salisbury UK
Level 6 Contributor
106 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed November 5, 2012

A pleasant refurbished hotel which is well placed in the city centre for seeing all the main sights of interest and going to the theatre/opera.
Included in the price is a good breakfast.
There is an cafe within the hotel - Cafe Noah - offering excellent coffee and cakes at reasonable prices.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Morgan712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
knerr, Manager at Altstadthotel Arch - Hotelneubau, responded to this review, July 9, 2013
Dear Guest,

Thank you very much for your feedback during your stay with us. It is very important to us to improve our service, monitor our strengths and weaknesses, and be able to fulfill your needs at all times.

We are very glad you have enjoyed your stay with us and we did a great servcie.

We are looking forward to welcome you again at Regensburg and wish you all the best.

Kindest Regards


Nadine Gregor
Customer Care
Regensburghotel.de
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bavaria
Level 4 Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 30, 2012 via mobile

We would not go there again, staff at reception was very unfriendly and rude, room was extremly noisy, room change with an exaggerated uppricing was offered after lengthy discussions to the newer aircon part. Room there was OK but still overpriced. Food was average, city centre location in beautiful regensburg is nice, though.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hightower875
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
knerr, Manager at Altstadthotel Arch - Hotelneubau, responded to this review, July 9, 2013
Dear guest,

Thank you very much for your feedback during your stay with us. It is very important to us to improve our service, monitor our strengths and weaknesses, and be able to fulfill your needs at all times.

I would really like to apologies our receptionist were unfriendly. We can not explain this error and we assure you that this is not our standard.

We do our best efforts every day to fulfill the needs of our guests. We are very sorry that there was complaints during your stay. We would appreciate if you can give us a second chance to show you: We can do better.

We hope to welcome you soon at Regensburg and I am looking forward to hearing from you.


Best regards

Nadine Gregor
Customer Care
Regensburghotel.de
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Altstadthotel Arch - Hotelneubau

Property: Altstadthotel Arch - Hotelneubau
Address: Haidplatz 2, 93047, Regensburg, Bavaria, Germany
Location: Germany > Bavaria > Upper Palatinate > Regensburg
Amenities:
Room Service
Hotel Style:
Ranked #45 of 48 Hotels in Regensburg
Price Range (Based on Average Rates): $$
Number of rooms: 65
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