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“Lovely hotel, good staff mid range in price but top service”

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ACHAT Plaza Herzog am Dom
Ranked #11 of 48 Hotels in Regensburg
Certificate of Excellence
Birmingham, United Kingdom
Level Contributor
221 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
“Lovely hotel, good staff mid range in price but top service”
5 of 5 bubbles Reviewed September 5, 2011

We stayed in this hotel overnight on our way through and it was lovely. Not only were the rooms clean and serviceable but they had everything you could need. They seemed immaculate and well thought out idesign. The staff were very helpful and knowledgeable about the town. We slept very well and the breakfast was excellent. One tip though if you want wifi access and you are on the first floor then simply take the tokens for the free lobby access as the router reaches to the first floor with little problem.

  • Stayed September 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Playfairest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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130 reviews from our community

Traveler rating
    52
    64
    11
    2
    1
See reviews for
15
57
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38
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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English first
Dublin Ireland
Level Contributor
328 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
5 of 5 bubbles Reviewed June 13, 2011

Best hotel I've been in for a long time. Room was superb. Really spacious, fantastic bathroom with excellent shower. Well equipped with everything. Really comfy bed. Could not fault anything really. Breakfast was best I've had in a hotel for a long time. Staff were really helpful and very friendly. Very reasonably priced too. Located right in middle of Alt Stadt opposite Dom you could not get a better location either. Will return for sure.

  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank bambergfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed June 13, 2011

We were in Regensburg for my birthday and to run the marathon, so a quiet room was important. It was perfect, at the end of the corridor on the top floor, with views over the biergarten and the Dom. The staff were knowledgable about local restaurants and helpful with transport. The breakfast buffet was lovely, great fresh breads, freshly squeezed orange and lovely bircher muesli. The layout of the room was a little odd, which meant there was not loads of room - not a great deal of storage space. However it was fine for our short stay. The toiletries were not restocked and the t.v channels did not all work, however they are only small grumbles. If we return to Regensburg we'll be back.

Room Tip: Ask for the top floor
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  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Katiecom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed June 7, 2011

Stayed here for two nights. Had a great room with big windows and nice views of the cathedral. Great bed, showers and clean and spacious hotel/rooms. Staf, specially Lederer and Rosta very kind and attentive.

Staff very pleasant, generous breakfast. Location is fantastic. Regensburg is a city bicycle's paradise.Rent one and enjoy the city.

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank RadishNobark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed May 30, 2011

I would caution travelers esp. those used to basic comforts like airconditioning and internet access. The air-conditioning was not working, and the reception did not tell us that. When we asked the next day, they said they could do nothing about it - I wish they told us that at check in esp. when the day was plus 30 because I would have looked for a different hotel. We were on the second floor and could not open the windows due to insects and noise. You'd think they would discount the rooms. We did open the windows and it made for some noise and discomfort. The room was unbearably hot, we had sleepless nights (esp.when one of us was conferencing) as a result. The card keys worked badly. The reception never bothered to tell us that our airport shuttle called the night before to confirm our pick up time, so we waited for over an hour until I called the shuttle company. The shuttle company said they had left a message with the reception.

The internet - what a joke! This must be the cheapest lot in the world, the 'business package' is a brilliant joke and consists of handing you one 480 minute voucher despite staying for 3 nights. That's 8 hrs of use once you sign in. Then you keep having to go down to ask for voucher after voucher because of accessing it in the evening or the early morning (if you sign in at 11 pm, it's expired by 7 am in the morning).
Despite what they offer for TV channels, there are NO English channels, no CNN or BBC.

Warning to older and disabled travelers: the attempt of a modern bathroom with marble and glass gets you slippery floors because the shower glass is too short, and it's a bath tub (so be careful stepping out because the tiled floors will be wet) and the shampoo/body gel comes out of a dispenser, but difficult for arthritic peoples. If you like bars of soap, get your own. The positive bit is the lift which takes you to street level but it requires a room card (so make sure the card works because sometimes it doesn't)
The only other plus was the nespresso machine in the room.
The hotel is fine for a one night stay if you're on the way somewhere but don't for a 3 night stay. Make sure their air-conditioning works esp on a hot day.
We paid over a 100 euros for the room and it really is an 70- 80 euro sort of room place.

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank artloveruk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed April 28, 2011

Our room was clean, relatively spacious and very comfortable. Floor to ceiling windows with a view across the street to the cathedral. Bathroom was eh, clean enough, but completely modern and up to date. Furnishings were a wood-look laminate and stylish. Breakfast was disappointing but it was an excuse to eat lightly and splurge on dinner. Internet was slow. Really slow. You had to pay for it up in the room, but it was free down in the cafe/bar. Wonderful location. I read somewhere that it's the nicest hotel in the historic area of Regensburg, and I do believe it. I'd stay there again.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manchester2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed April 15, 2011

The location of Achat Plaza Herzog am Dom cannot be beat. It's across the street from one of the most breathtakingly beautiful churches ever built. Although our room did not have a view of the church, our double-paned windows opened onto a very lovely, quiet courtyard. It was heavenly to fling the windows open and sit in the sunshine streaming into room while drinking a cup of coffee from the in-room Kuerig coffee maker. The room was spacious, with two twin beds pushed together and separate feather duvets, all of which contributed to a good night's sleep. An unexpected luxury was the heated towel rack in the bathroom. We were also surprised at the quality and tastiness of both the room service breakfast and dinner that we ordered. Staff at the hotel were efficient and helpful. The only things preventing me from giving the hotel an excellent rating was the odd lighting in the room that made it difficult to work or read and some big misses on room cleanliness. (For instance when we moved the arm chair to sit in the window, there was an abandoned, dirty sock from a previous traveler, which is indicative of the level of cleaning throughout our week stay at the hotel.)

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jlberger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ACHAT Plaza Herzog am Dom

Property: ACHAT Plaza Herzog am Dom
Address: Domplatz 3, 93047, Regensburg, Bavaria, Germany
Location: Germany > Bavaria > Upper Palatinate > Regensburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #11 of 48 Hotels in Regensburg
Price Range (Based on Average Rates): $$
Number of rooms: 40
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