Booked a room for one night for 134 euros and was extremely disappointed with my stay, so much so I left the hotel as soon as I booked the ibis down the road for 69 euros, the ibis being a far superior hotel than this. The first "standard" room we were given had a damp matted carpet around the shower area, black marks all over the walls and the decor of a horror movie asylum. I complained to front desk, saying I was not satisfied with the quality of the room for the money, to which I was told they were actually charging more on a walk in rate. I then said the room in no way reflected what was advertised online, to which I was told "the pictures online for standard rooms are actually of superior rooms". She tried to up sell me a room but having already said it was sold under false advertising, she said I could have a superior room for no additional charge. I transferred to the superior room which was quite old fashioned ( not in the good way), but upon closer inspection I would not have wanted to walk bare foot on the carpet as it was dirty, full of holes and matted. The woman I spoke to seemed un phased by my complaint, almost treating our conversation as a game( I am not the type of complainer who gets angry or shouts). With the poor state of the rooms, actual keys and little security on the front door, we felt very disappointed, concerned for our belongings security and let down by the hotel. Needless to say don't stay here unless you like dirty, maingy rooms that smell musty, there are much cheaper and nicer basic hotels in Nuremberg.
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- Also Known As:
- Deutscher Kaiser Hotel Nuremberg