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“Great location, terrible service”
Review of Hotel Agneshof

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Hotel Agneshof
Ranked #25 of 126 Hotels in Nuremberg
Certificate of Excellence
Canada
Level 6 Contributor
794 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 361 helpful votes
“Great location, terrible service”
Reviewed January 21, 2013

After a lot of research we decided to stay here for our visit to Nuremberg. The location is fantastic, and from the outside the hotel looked very charming. We booked a castle-view room, which I am not sure is worth the extra money. The view was more of the rooftops of the adjacent buildings with a small view of a tower (which I assumed belonged to the castle???). The room itself was sufficient, nothing special. It was on the 4th floor, while the elevator only went to the 3rd. The only elevator which services the building is also very tiny. We had no problem with walking to the 4th floor, this actually added to charm.

What we had issue with here was the customer service. When we arrived, the two people at the front desk were talking about something and continued to do so as we stood there waiting. They did not greet us, nor did they say excuse me to finish their conversation. We are not sure if this conversation was work related or personal either as we do not speak German. After a few minutes one of them decided to check us in. We were a few hours early and understood that our room was not ready. We asked when it would be ready and the answer was maybe in an hour. We left our bags at the front desk and wander the city for over an hour. Upon our return, we had to remind them who we were and ask if our room was ready. Again, the answer was, um, not sure. So we sat there and waited. It really felt like we were interrupting whatever the front desk staff were doing. As if we were an inconvenience. This attitude continued throughout our stay and is really off-putting. The lack of professionalism from the front line staff was a disappointment. Regardless of the star level of an establishment, customer service can really make or break someone's stay.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Chr15t1n3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SORATHotels, Manager Online Communication at Hotel Agneshof, responded to this review, January 24, 2013
Hello moovstr, thank you very much for taking the time to share your comments on your recent stay at Agneshof Nuremberg. We are so embarrassed about the fact that the front desk team acted impolite and unhelpful. Please be assured this is definitely not our standard and does not reflect our service we aim to offer. We will diskuss your experience with our front desk team. We appreciate your feedback and hope to welcome you back to show we can do much better. Best regards, your Agneshof · Partner of SORAT Hotels
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493 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Seattle, Washington
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 12, 2013

We reserved two rooms in this hotel for ourselves and our adults daughters. The rooms were small but very clean and comfortable. The $7 euro breakfast was amazing. The location was amazing, right near the Nurnberg Hauptmarkt. We thoroughly enjoyed our stay here and enjoyed Nurnberg's medieval and WWII history.

Room Tip: If there is four of you, reserve two rooms next to each other. We had our two rooms in a corner tog...
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lafarwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SORATHotels, Manager Online Communication at Hotel Agneshof, responded to this review, January 14, 2013
Hello lafarwell, thank you so much for sharing your review. We are so happy to hear you enjoyed your stay at the Agneshof Nuremberg. We appreciate your feedback and hope to welcome you back to our hotel. Best regards, your Agneshof · Partner of SORAT Hotels
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California
Level 6 Contributor
102 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 12, 2013

This hotel was great, located in the old town its within walking distance to most of the main tourist attractions. The hotel staff were super friendly and helpful accommodating us with what every we needed. Room were very clean and the beds were soft and comfortable. In the lower level there is a spa and sauna which is very nice, just ask the front desk for a robe. I could go on singing the praises of this hotel but I have say it was very very nice.

Room Tip: Ask for a room at the end of the hallways, they can get a bit noisy when you get loud guests walking...
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ATravelerCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SORATHotels, Manager Online Communication at Hotel Agneshof, responded to this review, January 13, 2013
Hello ATravelerCalifornia, thank you very much for your positive feedback on your recent stay at Agneshof. We are delighted you enjoyed our rooms as well as our location and the service we provided. We look forward to welcoming you back as soon as possible. Happy New Year to you and your family! With kind regards, your team of the Agneshof · Partner of SORAT Hotels
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Kingston, Canada
Level 4 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 2, 2013

During out first visit to Nuremberg my husband and I stayed at this lovely little hotel. I got a great deal for our two nights and I wish that we could have stayed longer. The room was small, but we spent most of our time out exploring the old town.

The two people we dealt with at reception were very helpful when we had questions about directions and things to do. Breakfast is provided for a small fee and it's convenient to be able to eat before going out for the day.

If we ever go back, this is the hotel we will choose again!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kyslota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SORATHotels, Manager Online Communication at Hotel Agneshof, responded to this review, January 5, 2013
Hello kyslota, thank you for your feedback on your most recent stay. We are so pleased to see that we delivered the service you were expecting and that our location worked for you and your visit. We are looking forward to welcoming you back. Your team of the Agneshof Nürnberg · Partner of SORAT Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olympia, Washington
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 31, 2012

Stayed here with my family for the 2nd Christmas in a row. Location is excellent. Easily walking distance to the Christmas Market. The staff are friendly and speak fluent English. Rooms are nice, clean, and comfortable. Breakfast is good as well.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christy878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SORATHotels, Manager Online Communication at Hotel Agneshof, responded to this review, January 2, 2013
Hello Christy878, thank you for your comments. We are very glad that you enjoyed your second visit to the Agneshof. We are looking forward to your next visit to Nuremberg and our property. Best regards, your team of the Agneshof Nuremberg · Partner of SORAT Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
75 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed December 27, 2012

Great spot which is centrally located_ you are in the city centre, within walking distance of everything and a short cab rid from the airport.
Clean, small and basic room, bed a little uncomfortable but fabulous breakfast buffet with pretty much every type of breakfast on offer. Safe in room was broken but didnt need it. If you need a crash pad and great breakfast you cant go wrong.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BB72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SORATHotels, Manager Online Communication at Hotel Agneshof, responded to this review, January 2, 2013
Hello BB72, thank you for taking the time to write a review for our property. We are glad to hear that you enjoyed your visit. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding experience. We appreciate your feedback concerning the safe in your room and we will be checking out the problem to make this right. We look forward to your return visit. Your Agneshof Nuremberg · Partner of SORAT Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clutton
Level 6 Contributor
346 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed December 17, 2012

We stayed for the Christmas market. The hotel is a couple of minutes stroll away from the main market square and ideally placed on a quiet narrow cobbled street. As a result the bustle of the square is readily accessible but the hotel enjoys peace and quiet. We chose a room on the top floor with a view of the famous burg and were very happy indeed with the room. It was large, clean and very comfortable with all the usual toiletries etc. The staff deserve particular mention, they were all charming and helpful and spoke good English but were also happy to help us with our rather rusty German.

Room Tip: a view of the burg is worth having
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pammie56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SORATHotels, Manager Online Communication at Hotel Agneshof, responded to this review, December 19, 2012
Hello Pammie56, thank you for your feedback on your most recent stay and your recommendation. We are so pleased to see that we delivered the service you were expecting and that our location worked for you and your visit. We are looking forward to welcoming you back. Your team of the Agneshof Nürnberg · Partner of SORAT Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Agneshof

Property: Hotel Agneshof
Address: Agnesgasse 10, 90403 Nuremberg, Bavaria, Germany
Location: Germany > Bavaria > Franconia > Middle Franconia > Nuremberg
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#10 Family Hotel in Nuremberg
#20 Romantic Hotel in Nuremberg
#34 Business Hotel in Nuremberg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Agneshof 3*
Number of rooms: 74
Official Description (provided by the hotel):
Hotel mit mediterran-frankischem Flair mitten in der malerischen Altstadt von Nurnberg. Das Hotel Agneshof liegt ruhig und versteckt in der Agnesgasse, zwischen Sebaldkirche und Kaiserburg, im am besten erhaltenen Viertel der historischen Innenstadt. Best Price Garantie auf der SORAT Webseite. ... more   less 
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Also Known As:
Agneshof Hotel Nuremberg

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