After a lot of research we decided to stay here for our visit to Nuremberg. The location is fantastic, and from the outside the hotel looked very charming. We booked a castle-view room, which I am not sure is worth the extra money. The view was more of the rooftops of the adjacent buildings with a small view of a tower (which I assumed belonged to the castle???). The room itself was sufficient, nothing special. It was on the 4th floor, while the elevator only went to the 3rd. The only elevator which services the building is also very tiny. We had no problem with walking to the 4th floor, this actually added to charm.
What we had issue with here was the customer service. When we arrived, the two people at the front desk were talking about something and continued to do so as we stood there waiting. They did not greet us, nor did they say excuse me to finish their conversation. We are not sure if this conversation was work related or personal either as we do not speak German. After a few minutes one of them decided to check us in. We were a few hours early and understood that our room was not ready. We asked when it would be ready and the answer was maybe in an hour. We left our bags at the front desk and wander the city for over an hour. Upon our return, we had to remind them who we were and ask if our room was ready. Again, the answer was, um, not sure. So we sat there and waited. It really felt like we were interrupting whatever the front desk staff were doing. As if we were an inconvenience. This attitude continued throughout our stay and is really off-putting. The lack of professionalism from the front line staff was a disappointment. Regardless of the star level of an establishment, customer service can really make or break someone's stay.
- Official Description (provided by the hotel):
- Hotel mit mediterran-frankischem Flair mitten in der malerischen Altstadt von Nurnberg. Das Hotel Agneshof liegt ruhig und versteckt in der Agnesgasse, zwischen Sebaldkirche und Kaiserburg, im am besten erhaltenen Viertel der historischen Innenstadt. Best Price Garantie auf der SORAT Webseite. ... more less
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- Also Known As:
- Agneshof Hotel Nuremberg