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All reviews train station old city top floor christmas market nice hotel spa area steam room breakfast buffet rooms are large executive room minute walk front desk staff valet parking within walking distance river cruise nice room main station
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Reviewed October 11, 2017

For the price, location and quality made up my mind in reserving this hotel but I wish I was informed of the renovations taking place to the exterior of the building (around 25 Euro from airport). The hotel staff were outstanding and the rooms were very spacious and extremely clean. If we could fault one thing it would be the bed pillows which could have used a few more feathers. The restaurant prices are as expected in a hotel and quality is very good but a three minute walk to the 'Old City' will provide any option of dining you like with a reasonable saving.
We stayed through the weekend and bought trolley day passes which if purchased on Saturday is good for Sunday too. Trolley subway system is very good

Room tip: All rooms seem very good but if construction is happening I would recommend choosing another location for an extended stay
Date of stay: October 2017
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank TheIslandCritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2017

This is a nice hotel and as most review say, good location and functional. Yes, there is construction work going on and I was warned about this when I booked. However it did not bother me. My only irritant was the wifi.. it is awful. What is most disappointing is that guests have been saying this for months in these reviews... the responses from the hotel just seem to put this down to the user. Well dah.... There is clearly a problem. In this day and age, fast wifi, or even a moderate speed, is essential. In hindsight I wish I'd paid more attention to the reviews.

Room tip: Ensure their wi fi works properly before you check in
Date of stay: September 2017
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank getsaroundabit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaPabst, Manager at Sheraton Carlton Hotel Nuernberg, responded to this reviewResponded October 4, 2017

Dear getsaroundabit,

Thank you very much for your honest feedback regarding your recent stay with us. We are really sorry to learn, that even though you liked our hotel in general and rated especially the cleanliness but also the service we are offering quite high, the quality of the wifi lead to your dissatifaction. Please be assured that we are taking our guests' comments in this regard serious. This is the reason why we are currently testing an upgrade of access points on one of our floors. Depending on our guests' feedback we will have this change on all floors. In the meantime we still can recommend to use the high speed solution. We would be happy to welcome you back and hopefully convince you in full. Best regards, Victoria Pabst Hotelmanager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2017

The hotel was in a good location, easy walk to old town, shops and restaurants. also near the train station. There is a lot of construction going on, in and around the hotel, but still a nice stay. Room was very comfortable, nice upgraded bathroom.

Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank 1818Dee1818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2017

We stayed one night at the hotel in August. We traveled with four young children.

The hotel is centrally located, just next to the old town, and easy to find. Parking on the street just across the lobby.

Rooms are spacious and comfortable. Luxurious and high quality. Top Sheraton quality!

Staff were very friendly and service minded. The kids received some really nice special edition Playmobil toys. This was highly appreciated! Both the receptionist and breakfast restaurant staff were very attentive to the kids, and we were very well looked after.

We would highly recommend the hotel, and will stay here again!

Date of stay: August 2017
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
1  Thank 10H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2017 via mobile

Nice hotel. Refurbished rooms, large, clean and airy. Good breakfast choices. Super staff and helpful. Great location near old city and main train station. Currently under massive construction but still habitable and clean.

Date of stay: September 2017
Thank jhagger1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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