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“What a poor service! Never again!”

The Victorian House
Ranked #23 of 63 Dessert in Munich
Price range: $7 - $48
Cuisines: Cafe, European, British
More restaurant details
Restaurant details
Good for: Families with children, Romantic
Dining options: Breakfast, Brunch, Lunch, Accepts Mastercard, Accepts Visa, Full Bar, Highchairs Available, Outdoor Seating, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wine and Beer
Description: If you find yourself wandering the cobbled streets surrounding Marienplatz - Munich's central square and a main tourist attraction - and maybe, just maybe feeling a little homesick, knock on the door of the Victorian House Restaurant and see what welcome you receive. Modelled on a traditional English home, tourists and Brits alike love the Victorian House Restaurant ��� the comfy upholstered sofas, the imposing portraits in heavy gilded frames, the antiques, the thick floral curtains. The traditional afternoon tea of neat finger sandwiches, scones, clotted cream, sweet strawberry jam and a pot of Earl Grey. Though perhaps a bottle of Newcastle Brown Ale or a G&T goes better with lunch or dinner. While there are plenty of identifiably British meals, there's more than just meat and two veg on the men. Surprises such as Mexican chilli noodle bake regularly appear to stir up any threat of stuffiness. The Victorian House Restaurant's interesting wine list is similarly international. But you're always brought back to Blighty, what with the five-star, service bone China dinner set, silver cutlery and crystal glasses. Thankfully, you can leave the stiff upper lip at home.
Augsburg, Germany
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“What a poor service! Never again!”
1 of 5 bubbles Reviewed May 30, 2013

Living in Vancouver for years i have had many great experiences for authentic English Hightea. However, this time at this place was a real disppointment. It didnt start well since the beginning. a friend came with a kid, we were stopped at the entrance and the waitress told us baby wagen is not allowed. Fair enough. so my friend was preparing to get her son out while i asked where possibly may we sit. She looked at me with her plain face and said we must get the kid out from his wagen first. We did and finally sat down. my friend asked politely is there a kids chair available, no, answered by her. Ok, so we understood children are not too welcomed here. Anyways we were in and we ordered two full tea set (€21 per set) and one cream tea set (€14.80) there were 4 of us. With such price, I was looking forward to the scones, and expected them tasted just as close as the real British scones should be. Lets just say, they dont deserve the price.
Now comes the most horrible part, my friend's son needed a diaper change, so she took the little guy to the restroom. Since this is not a child friendly place, of couse she couldnt find the most common equipment in europe, diaper change table, in the restroom. Without it, it was almost impossible to change a baby. She saw there was an empty separated room next to the restroom, and there was a place against the window which she might be able to use. Just when she walked in, a man, probably the manager, went in to stop her very impolitely. He shouted at her " hey! Hey! You cant do it here, go to the restroom!" And he gave my friend a very nasty look on his face. We were so shocked with such customer service, calling customers HEY, instead of Mrs.? Just unbelievable. Of couse my friend should have asked first, that was her fault, but she didnt deserve such impolite treatment!
Lastly, they could have told us that, sorry, children may not be suitable here at the very beginning. but they didnt. If they did let us in, we expected to be treated at least with some basic manners, respect and services!

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank BY107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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211 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Turkish first
  • Any
English first
Dublin, Ireland
Level Contributor
218 reviews
163 restaurant reviews
common_n_restaurant_reviews_1bd8 91 helpful votes
“Fantastic for Brunch”
4 of 5 bubbles Reviewed May 20, 2013

This is a wonderful place for a lazy Sunday brunch. The menu is very extensive and the service is very friendly. The prices are reasonable. Would wholeheartedly recommend this place for a casual brunch with friends or as a couple.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank 932NB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
41 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
“Nice Break from The Beer Cellers And Christmas Markets If you Need One”
4 of 5 bubbles Reviewed December 19, 2012 via mobile

Stumbled upon this place when exploring Christmas markets of Munich. Originally planning to go for kafee und Kuchen but were intrigued by the name. On looking inside the place was packed on a Wednesday afternoon at 3pm so we figured must be good.
Nice selection of tea. We ordered the cream tea set (scones and tea) and afternoon tea set (scones, sandwiches and tea). Scones came hot from the oven with plenty of clotted cream and jam.
Considering how busy the restaurant was and the fact there was only 2 servers, he managed to stop and chat and exchange pleasantries.
Would definitely go back

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jumpjacq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
37 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Transport yourself to Olde England”
5 of 5 bubbles Reviewed December 18, 2012

Wonderful food, great attentive service! Great for brunch! We love this place! A must see while in Munich. Seconds away from the famous Vicktoralian Markt.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Speenokl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuttgart, Germany
Level Contributor
83 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 57 helpful votes
“the best sunday brunch ever”
5 of 5 bubbles Reviewed December 2, 2012

The food in this place is amazing, try the poached eggs, and also the variety of teas is great.
the size of the coffee is just perfect for a sunday brunch,
the service is very good
the atmosphere is like an english tea house it is beautiful.

Visited September 2012
Helpful?
Thank Stuttgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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