Living in Vancouver for years i have had many great experiences for authentic English Hightea. However, this time at this place was a real disppointment. It didnt start well since the beginning. a friend came with a kid, we were stopped at the entrance and the waitress told us baby wagen is not allowed. Fair enough. so my friend was preparing to get her son out while i asked where possibly may we sit. She looked at me with her plain face and said we must get the kid out from his wagen first. We did and finally sat down. my friend asked politely is there a kids chair available, no, answered by her. Ok, so we understood children are not too welcomed here. Anyways we were in and we ordered two full tea set (€21 per set) and one cream tea set (€14.80) there were 4 of us. With such price, I was looking forward to the scones, and expected them tasted just as close as the real British scones should be. Lets just say, they dont deserve the price.
Now comes the most horrible part, my friend's son needed a diaper change, so she took the little guy to the restroom. Since this is not a child friendly place, of couse she couldnt find the most common equipment in europe, diaper change table, in the restroom. Without it, it was almost impossible to change a baby. She saw there was an empty separated room next to the restroom, and there was a place against the window which she might be able to use. Just when she walked in, a man, probably the manager, went in to stop her very impolitely. He shouted at her " hey! Hey! You cant do it here, go to the restroom!" And he gave my friend a very nasty look on his face. We were so shocked with such customer service, calling customers HEY, instead of Mrs.? Just unbelievable. Of couse my friend should have asked first, that was her fault, but she didnt deserve such impolite treatment!
Lastly, they could have told us that, sorry, children may not be suitable here at the very beginning. but they didnt. If they did let us in, we expected to be treated at least with some basic manners, respect and services!