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“Beautiful hotel with excellent service”
Review of The Charles Hotel

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The Charles Hotel
Ranked #2 of 389 Hotels in Munich
Certificate of Excellence
Reviewed April 2, 2014

This Art Deco style hotel has all the advantages. Next to the central station yet very quiet. Beautiful view of a park. The staffs are young, charming, very helpful and well trained. Walking distance to all the attractions. The spa has a nice big swimming pool. I definitely recommend this hotel.

Stayed: April 2014, traveled as a couple
Thank Makoto I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this reviewResponded April 4, 2014

Dear Makoto I,

We would like to thank you very much for taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel and we are delighted to read your warm words.

The Charles Hotel is very well located. Our guests have the opportunity to explore the most beautiful city of Bavaria and its shopping district in a very comfortable way as it is only a short walk to the Munich Central Station. The famous Marienplatz is by walking distance as well.

The department head of The Charles SPA is Yasmin Bhatti. Her team and Yasmin are taking care of our guests in the nice spa area and with relaxing treatments. It is nice to hear that you found the time to go there and enjoy the silence.

Dear guest, we hope we can welcome you to The Charles Hotel again. The entire team is looking forward to make your next stay even more enjoyable.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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735 - 741 of 1,606 reviews

Reviewed March 17, 2014

location is perfect. You basically are 2 blocks aways from the messy area surrounded the train station. Attention is impecable and special thanks to Heidi at the concierge (you are among the best IF not the best), and all the staff at the restaurant, Breakfast is a MUST, though Sundays appears to be too crowded!!. will not hesitate to come back and to recommend it to friends.

Room Tip: ask for a room to a view to the old botanic garden
See more room tips
  • Stayed: March 2014, traveled on business
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4  Thank RAAH0407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this reviewResponded March 19, 2014

Dear RAAH0407,

Thank you so much for your warm words and taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel in Munich.

The Charles Hotel is very well located. Our guests have the opportunity to explore the most beautiful city of Bavaria and its shopping district in a very comfortable way as it is only a short walk to the Munich Central Station. The famous Marienplatz is by walking distance as well.

Besides perfection, the main aim of our hotel is to ensure that our guests feel both, comfortable and familiar! From the moment you make your reservation to the time of your departure we will provide warm and courteous services. Especially our employees are taking care of making our guests feel home, far away from home and it is great to hear that they made your stay unforgettable. Of course we forwarded your wonderful feedback to our employees immediately, especially to Heidi, which was much appreciated.

Dear guest, we are looking forward to welcome you to The Charles Hotel soon again. If there is anything to make your next stay even more enjoyable, please do not hesitate to contact us.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014

I am new on Tripadvisor. Actually we stayed in this hotel in 2012, but i really want to share my experiences with this hotel. We stayed 3 nights in this fantastic hotel. A lot of 5 star hotel can learn from them. The rooms are really big sized and well desinged. We came for a bussiness meeting, but look also the time to see Munich. The staff and service is really good! They explained a lot and very super friendly.
Also i really liked the location. We were able to see everything on walking distance.
For everyone who goes to munich, i can really recommend this Hotel.

  • Stayed: April 2013, traveled on business
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1  Thank Lionel_Bessi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this reviewResponded March 16, 2014

Dear Lionel_Bessi,

Thank you so much for your warm words and taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel in Munich for the second time.

Especially for your warm words regarding our staff we would like to thank you very much!
Besides perfection, the main aim of our hotel is to ensure that our guests feel both, comfortable and familiar! From the moment you make your reservation to the time of your departure we will provide warm and courteous services. Our employees are taking care of making our guests feel home, far away from home.

The Charles Hotel is very well located. Our guests have the opportunity to explore the most beautiful city of Bavaria and its shopping district in a very comfortable way as it is only a short walk to the Munich Central Station. The famous Marienplatz is by walking distance as well.

Dear guest, we are looking forward to welcome you to The Charles Hotel soon again. If there is anything to make your next stay even more enjoyable please do not hesitate to contact me.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 9, 2014

More than 5 Star due the excellent service, the spacious room and the perfect bathroom. I did not believe all the positive reviews here, but they are true. It is rarely to see that everything is on a corresponding level to the hotel category as here. Just two examples of the exceptional services here - we got drinking water for our journey home by car at check-out. And a simultaneous opening of the both car doors on arrival. Such a little things please.
Thanks to all staff for a very nice stay! We will be back next time.

  • Stayed: March 2014, traveled as a couple
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1  Thank goldec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this reviewResponded March 17, 2014

Dear goldec,

We would like to thank you very much for taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel and we are delighted to read your warm words.

Of course we forwarded you wonderful feedback to our employees immediately, which was much appreciated. It is great to hear that our little treats made you feel special and we hope we may welcome you to Munich soon again.

Please do not hesitate to contact us directly for any assistance.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2014

Munich Germany and the Charles Hotel are two of the most accomodating places on this earth. We were truly amazed by the hospitality and helpfulness off all that we met. The hotel is exceptionally clean, elegant and perfectly situated, with spacious rooms which overlook the Alter Botanischer Garten. It's a short walk to the Glockenspiel surrounded with an excellent selection of food, exceptional beers and shopping. The breakfast feast was wonderful! They offered a good selection of sausages, cheeses, fish, etc; along with tasty pastries, real honeycomb honey, champagne, fresh juices and exquisite teas. Even though the hotel is a five star facility, it lacks the cold formality which sometimes accompanies the high rating. The staff is very personable and extremely helpful to first time visitors like us. We plan to return to Munich, and would definitely consider returning to the Charles Hotel.

  • Stayed: December 2013, traveled as a couple
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2  Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this reviewResponded March 7, 2014

Dear Paul C,

We would like to thank you very much for taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel for the first time and we are delighted to read your warm words.

The hotel was built in 2007 and we are very proud to have a size of 40m² in the standard category to make our guests feel home, far away from home! Olga Polizzi, sister of Sir Rocco Forte is responsible for all the design of The Rocco Forte Hotels - the art of simple luxury. We are delighted to hear that the room has been to your entire satisfaction and you enjoyed the nice view to the Old Botanical Garden in our deluxe rooms. Our bathrooms are equipped with first-class materials as well and mainly coming from the region around Munich.

Besides perfection, the main aim of our hotel is to ensure that our guests feel both, comfortable and familiar! From the moment you make your reservation to the time of your departure we will provide warm and courteous services. Especially our employees are taking care of making our guests feel home, far away from home.

Dear Paul C, we are very much looking forward to welcome you to The Charles Hotel again. If there is anything I can assist you, please do not hesitate to contact me.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2014 via mobile

We checked in on 15 Feb 2014 arriving from Amsterdam and stayed 2 nights. Took the S Bahn from the airport to Hauptbahnhof and hotel was just a short 5 min walk even with luggage. Check in was flawless and all staff were really professional & courteous. They wished me a happy birthday which was a surprise (my travel agent told them) and the manager wrote me a personal letter to welcome us and congratulate me on my birthday. They also gave us a large chocolate platter in our room.

The staff here are so considerate they don't just hand you the keys but escort you to you room and explain all the rooms and hotel facilities. In Europe the rooms can be small but not the Charles. Our room was large and had plenty of room for the folding bed for our daughter.

Our rate included breakfast and it was one of the best tasting breakfast buffet I have had in any hotel in the world. The fruits the eggs the bread and pastries were all top class.

Location can't be beat for shopping and sightseeing in the heart of Munich. The pool in the wellness centre is magic and they have a nice sauna & gym too.

They did everything to make our stay memorable including a late check out as our flight left quite late. We would certainly book with them again on our next Munich trip.

Stayed: February 2014
2  Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this reviewResponded February 18, 2014

Dear John T,

We would like to thank you very much for taking the time to share your impressions with other travellers. It was a great pleasure to welcome you and your family on that particular stay - your birthday - and we are delighted to read your warm words.

The hotel was built in 2007 and we are very proud to have a size of 40m² in the standard category to make our guests feel home, far away from home! Olga Polizzi, sister of Sir Rocco Forte is responsible for all the design of The Rocco Forte Hotels - the art of simple luxury.

The department head of The Charles SPA is Yasmin Bhatti. Her team and Yasmin are taking care of our guests in the nice spa area and with relaxing treatments. It is nice to hear that you found the time to go there and enjoy the silence.

It is great to hear that you enjoyed your stay at The Charles Hotel in Munich and that you had the time to visit our restaurant DAVVERO for breakfast. Our executive chef Giovanni Russo loves to pamper our guests with mediterranean food and typical Italian delicacies - even in the morning already.

Dear guest, we hope we will get the chance to welcome you to The Charles Hotel soon again. Please do not hesitate to contact us if there is anything else we can assist you.
The entire team is more than delighted to make your next stay even more enjoyable.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2014

One of the best hotels at Munich , 5 star Hotel , Good Location Close Munich central rail station and Marienplatz , Friendly staff , Best Service that you can Get, luxury rooms and clean , Worth the Price.

  • Stayed: May 2013, traveled with family
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Thank Mohamed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this reviewResponded February 14, 2014

Dear Mohamed A,

Thank you so much for your warm words and taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel in Munich.

Of course we forwarded your wonderful feedback to our employees immediately, which was much appreciated. We are delighted to hear that your stay was to your entire satisfaction and are looking forward to welcome you soon again. Please do not hesitate to contact us directly for any assistance.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Charles Hotel

Address: Sophienstrasse 28, 80333 Munich, Bavaria, Germany
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Munich
#1 Luxury Hotel in Munich
#1 Romantic Hotel in Munich
#2 Business Hotel in Munich
#2 Family Hotel in Munich
Price Range: $333 - $1,788 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Charles Hotel 5*
Number of rooms: 160
Official Description (provided by the hotel):
The hotel is situated near the Old Botanical Garden, close to exclusive shopping areas,such as Theatinerstrasse and Maximilianstrasse. All 160 rooms and suites are bright and appointed with a large bathroom decorated with original Nymphenburg porcelain. Enjoy modern botanical bistronomy in the Sophia's Restaurant & Bar with sun terrace. Our The Charles Spa with pool, sauna, steam bath and fitness room is another highlight for your well-being. ... more   less 
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Also Known As:
Forte Munich
Munich Forte

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