Decently located, rooms reasonably clean. But upon arrival, they could not find our booking, even when shown the confirmation documents. Thankfully our group leader could sit with them for half an hour and try fix it, but was a ridiculous problem. And while waiting to get the WiFi password, another guest was checking in, and said that they had booked on a cheaper promotional rate. To this, the receptionist simply said no, they would need to pay the full price. They only grudgingly accepted to check the guests in once they showed them the booking confirmation with the price. Really bad service all round.
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- Also Known As:
- Hotel Munich Munich